I have had a wonderful customer experience with Cocoba. While doing some shopping (to see if I could surprise my boyfriend with a refill packet of his white chocolate buttons he had just finished) I r... See more
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Review summary
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Really good value (especially with introductory discount) giant Easter egg that will go down a storm at our party! It’s truly huge and impressive-looking. Unfortunately my first egg arrived compl... See more
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I’ve ordered from CocoBa Chocolate a few times now and I’m always impressed with the quality. Their Salted Caramel truffles are AWESOME! Perfect for gifts or treating yourself... Delivery is always... See more
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Amazing family company that goes above and beyond to make things right. My 1st mystery hamper arrived during last weeks heatwave and arrived with very melted chocolate. No one's fault, but disappoi... See more
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Company details
- Chocolate Shop
- also in
- Chocolate Cafe
Written by the company
Life is too short not to have the best. Here at Cocoba, we believe in creating exceptional quality chocolate products and drinks to enjoy. We search the globe for the highest quality cocoa beans and best tasting chocolate (it’s a tough job, but someone has to do it). The concept for the chocolate brand started with a memory. Cocoba’s founder, Darren, is from Australia where he grew up sharing delicious hot chocolates with his grandfather that he carefully made, not from powder, but using real, premium chocolate. When Darren came to the UK, he could not find a chocolate drink that matched the one from his childhood, so he decided to create it. Cocoba first launched as a pop-up kiosk in Brent Cross Shopping Centre in 2012, serving our signature hot chocolates and handmade chocolate treats. The kiosk quickly became so popular that, just over a year later, Darren took the plunge and opened the first Cocoba Chocolate Café in Bluewater Shopping Centre, Kent - now a much-loved independent gem renowned for its exceptional hot chocolates and irresistible chocolate desserts. As word went round and the popularity of our cafe grew, and so did our customers' love of our chocolate and hot chocolate products which we were making and decorating by hand behind the counter. We are now in our third and biggest production unit so far, and are happily able to supply our exquisite chocolate and hot chocolate treats to farm shops and delis all over the UK and beyond, as well as some larger retailers, and online via cocobachocolate.com too. As a family-run company with Australian heritage, we are thrilled to have teamed up with Aussie Ark – a committed conservation organisation who are striving to save critically endangered wildlife in Australia and create a long-term future for these threatened species. To help support the work of this incredible organisation and their essential projects, we have introduced our charity chocolate gift, ‘Wawah’ the Koala. Read more about him here: https://www.cocobachocolate.com/pages/wawah
Contact info
United Kingdom
- Info@cocobachocolate.com
- www.cocobachocolate.com
4.4
Excellent
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt replacement of damaged item
Ordered 5 Gruffalos and one arrived without horns. Contacted Cocoba and explained the problem. Had a prompt reply from Carly who asked for some information about the way the items were packed, Sent some photos and Carly arranged for a replacement Gruffalo to be sent, Arrived in three days. She also said we should keep the broken item and eat it! We did and thought the chocolate was very nice! Thank you! What good customer service – easy to contact, ownership of problem accepted and speedy despatch of a replacement item. No tortuous contact system and no bot to send you round in circles. Well done Carly
October 8, 2026
Unprompted review
Reply from Cocoba Chocolate
Thank you so much for your lovely review and kind words! We're so pleased we could get everything sorted quickly for you and that your replacement Gruffalo arrived safely. It's wonderful to hear you enjoyed the chocolate too! We really appreciate you taking the time to share your experience, and I'll be sure to pass your lovely feedback on to Carly. Thank you again for your support! 🤎🍫
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My granddaughter’s Gruffalo advent…
My granddaughter’s Gruffalo advent calendar arrived today. It was very carefully packed a lovely thick calendar. There were also 2 Thankyou chocolates. The chocolate is high quality yummy. I will definitely be ordering again. Thankyou very much for your thoughtful packaging and good quality contents. I would well recommend this company
October 30, 2026
Unprompted review
Reply from Cocoba Chocolate
Thank you so much for taking the time to leave such a lovely review! We're delighted to hear your feedback and hope your granddaughter enjoys every moment of her chocolate treats in the lead-up to Christmas! 🎄🍫🤎
Reply from Cocoba Chocolate
Thank you so much for your lovely 5-star review! 🤎 We're delighted to hear you had such a positive experience with our team. Your kind words mean so much to us, and we really appreciate your support! 😊🍫
Excellent products, second-to-none customer service
I have always been impressed with the quality of Cocoba's products and find them to be excellent gift ideas or treats for yourself. But a recent issue with a delievery allowed me to experience their excellent customer service as well. Even though the lost parcel has nothing to do with Cocoba, Carly was incredibly understanding and took the time and effort to figure out what was going on, then organise a reorder with next-day delivery to ensure it reached the birthday girl in time. I cannot thank her enough, and will continue to purchase from this wonderful family-run business.
October 9, 2026
Unprompted review
Very good experience with Cocoba…
Very good experience with Cocoba Chocolate. The customer service was helpful and responsive, and I really appreciated how they handled the delivery issue. Thank you for your professionalism and kindness.
September 28, 2026
Unprompted review
Reply from Cocoba Chocolate
Hi Jamila,
Thank you so much for taking the time to leave such a wonderful review!
We're thrilled to hear that you had a great experience with our small team. We always try our best to make sure any issues or delivery hiccups are sorted out as smoothly and as quickly as possible, so your kind words truly mean the world to us!
We hope you enjoy your delicious chocolate treats and we look forward to welcoming you back in the future! 🍫✨
All the best,
Team Cocoba
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I would like to say Thankyou to Carly…
I would like to say Thankyou to Carly for all your help, I have received the order today, earlier than expected and right in time for the birthday celebrations. I appreciate that you have gone above and beyond to help me. The constant emails back and forth chasing up has been amazing. Thankyou again and thankyou for the truffles in each box. Cocoba is lucky to have you as an employee.
The gruffalo milk chocolate stirrers was a hit in our house! This has made 4 young children very happy! Also my husband had a great birthday gift that he was very pleased with. The vegan/ vegetarian options are brilliant also there is something for everybody! We will be ordering again on pay day for more hot huckster bombs and maybe another cup! Fab quality
September 7, 2026
Unprompted review
Reply from Cocoba Chocolate
Thank you so much for taking the time to share such a wonderfully kind message! It truly makes our day reading reviews like this!
We're thrilled to hear that everything arrived ahead of schedule and just in time for the birthday celebrations. Knowing that the Gruffalo stirrers were a hit with the little ones, that your husband loved his gift, and that everyone enjoyed the extra truffles means the world to us. We take a lot of pride in making sure there's something special for everyone so hearing this feedback is fantastic.
We can't wait to welcome you back for your next order of hot chocolate bombs (and maybe another mug!) when you're ready.
All the best,
Team Cocoba
WOW! What Chocolate Should Be.
Excellent service, great tasting chocolate. Not your average run-of-the-mill products either. Wonderful variety - treat yourself to a Hot Chocolate Bombe and live happily ever after!
August 19, 2026
Unprompted review
Reply from Cocoba Chocolate
Thankyou so much for posting such a lovely review! 😊 We’re absolutely delighted to hear you enjoyed both the service and our chocolate selection. We love creating new treats that are a little different from the ordinary, so your comments really mean a great deal to us. We couldn’t agree more about the Hot Chocolate Bombes, they are an all time favourite for sure! 🍫✨ We hope you enjoy many more of our Cocoba chocolate treats in the future!
So easy to contact and quick to reply
So easy to contact and quick to reply. Had a small issue with delivery and went over and beyond to remedy.
July 15, 2026
Unprompted review
Reply from Cocoba Chocolate
Thank you so much for taking the time to write this Tamsin! We're so glad we were able to help you, and we hope the chocolate treats were enjoyed :-)
My First Order
Placed my first order. My usual chocolate brand have discontinued my favourite chocolate, so have had to find an alternative. I placed an order which I have now received and the chocolate is lovely, I’m so pleased I have found my new chocolate as I’m quite particular 😂 I’m looking forward to discovering more.
July 15, 2026
Unprompted review
Reply from Cocoba Chocolate
Hi Sharon, we are so glad that you discovered us and took the plunge to give us a try. It's always so lovely to hear when someone tries us for the first time and discovers they found their new favourite! We look forward to welcoming you back soon :-)
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I sent an email regarding my order &…
I sent an email regarding my order & carly promptly replied explaining why & when my order would be sent GREAT customer service 💕
June 24, 2026
Unprompted review
Reply from Cocoba Chocolate
Thankyou so much for taking the time to leave us such a wonderful review on Trustpilot! 😊 We’re delighted to hear that you had such a smooth experience with us.
We hope you thoroughly enjoyed your delicious chocolate treats and look forward to welcoming you back for your next chocolate fix! 🍫✨
Fantastic company
Fantastic company
Cocoba went above and beyond to ensure the gift that I brought my wife was delivered on time.
I’m sure that my wife will love the gift and may even allow me to help her devour it!!
June 15, 2026
Unprompted review
Reply from Cocoba Chocolate
Thank you so much for taking the time to leave such a fantastic review!
We are thrilled to hear that we could go above and beyond to get your wife's gift delivered to you on time. Delivering a great experience is always our priority, and knowing we hit the mark for you truly makes our day.
We hope your wife loves her chocolate treats and we have our fingers crossed that she decides to share a bit of the devouring with you! 😉
Thank you again for your wonderful support of our small business.
I have had a wonderful customer…
I have had a wonderful customer experience with Cocoba. While doing some shopping (to see if I could surprise my boyfriend with a refill packet of his white chocolate buttons he had just finished) I realised I couldn't buy a white chocolate refill. I contacted Cocoba and was greeted by Carly who was so kind and helpful and a product request was put in for the refill packets! The time and care put in by Carly and all of the team couldn't be more appreciated and I'd absolutely recommend Cocoba to anybody gifting for someone special! x
June 10, 2026
Unprompted review
Reply from Cocoba Chocolate
Dear Elsa,
Thank you so much for taking the time to share such a lovely review!
We are absolutely thrilled to hear about your wonderful experience with us. It was a pleasure to help you put in that product request for the white chocolate button refill packs. We always love going the extra mile to help our customers surprise their loved ones!
Thank you for your recommendation, and we look forward to helping you with your future gifting (and chocolate refills) soon!
Kind regards,
The Cocoba Team!
This is how chocolate should taste
This is how chocolate should taste! Absolutely delicious, the best chocolate we have ever tried.
June 2, 2026
Unprompted review
Reply from Cocoba Chocolate
Thankyou for posting such a lovely review Matthew. Hearing that this is the best chocolate you've ever tried completely made our day! We work hard to get the flavor just right, and it's great to know we hit the mark for you. :)
Thanks for taking the time to share the love, we really appreciate it!
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Amazing family company
Amazing family company that goes above and beyond to make things right. My 1st mystery hamper arrived during last weeks heatwave and arrived with very melted chocolate. No one's fault, but disappointing. I contacted the team, adding some photos. They promised to replace the damaged( but still delicious) items. Today,a brand new, choca blocked! hamper arrived.
The chocolate is amazing, nothing like the greasy, bland stuff from the large manufacturers, but creamy, tasty and packaged to perfection. Thanks guys.
June 3, 2026
Unprompted review
Reply from Cocoba Chocolate
Thank you so much for your wonderful review Dawn.
We're delighted to hear that you're enjoying your Mystery Hamper and, most importantly, that we were able to put things right for you.
Whilst the extreme temperatures were unfortunately outside of anyone's control, we completely understood your disappointment when your original hamper arrived with melted chocolate. We always want our customers to receive their treats in perfect condition, so we're pleased we could send a replacement and that it arrived safely.
Your kind words about our chocolate mean the world to us. We take great pride in creating high-quality chocolate and providing the best possible customer experience, so it's lovely to hear that this has come across.
Thank you again for your support and for taking the time to share your experience. As a small family-run business, reviews like yours really do make a difference.
Kind regards,
The Cocoba Team!
I really cannot fault this company!
Fantastic from start to finish! I've ordered from Cocoba quite a few times now, I'm a little addicted to their mystery boxes.
The chocolate is amazing, the hot chocolates addictive and the other products I've tried have all been delicious (my husband is a fan too, much to my dismay!).
The service is fantastic too! The items always arrive quickly and well packaged and having realised I'll be away when my latest order will arrive, I contacted the Cocoba team to see if it was possible to delay my delivery. Within a matter of hours, my order had been updated to be sent out once I'm back at home. Honestly, I cannot fault this company!
May 26, 2026
Unprompted review
Reply from Cocoba Chocolate
Thank you so much for your amazing review Steph!
We're absolutely delighted to hear that you've enjoyed so many of our products and that you've become a fan of our Mystery Boxes! Although we're sorry to hear your husband is helping himself to your chocolate too! 😊
It's wonderful to know that you've consistently enjoyed both our products and our customer service. We always try our best to help wherever we can, so we're pleased we were able to arrange for your order to be held until you're back home and that the process was quick and straightforward.
Your kind words truly mean a lot to us. As a small family-run business, we work hard to create delicious chocolate and provide the best experience possible for our customers, so feedback like this makes all the hard work worthwhile.
Thank you again for your continued support, and we look forward to sending you many more Mystery Boxes in the future!
Kind regards,
The Cocoba Team
Customer Service is excellent
Customer Service is excellent. My issue was acknowledged, and the problem solved, in a very timely fashion, with the minimum of fuss and effort on my part. If only all customer service was so efficient and effective. Thanks, Carly!
May 19, 2026
Unprompted review
Reply from Cocoba Chocolate
Thank you so much for your lovely review, FP!
I’m really pleased we were able to resolve the issue quickly and make the process as easy as possible for you. Your kind words truly mean a lot, and I’ll be sure to share your feedback with the wider team as well.
Thanks again for taking the time to leave a review — we really appreciate it!
Ordered a salad with salmon-disappointed
Ordered a salad with salmon, got charged 7.95 for half a small box of boring salad and two smoked salmon slices, still hungry and can’t believe I paid 8.00 for it.
May 15, 2026
Unprompted review
Reply from Cocoba Chocolate
Thank you for your feedback Princess Satay. We’re very sorry to hear about your disappointment with the salad you received recently.
We would like to clarify that we currently do not sell a salmon salad within our Bluewater café. However, we do have a franchise store located in Maidenhead, so if this is the store you are referring to, please contact us further at info@cocobachocolate.com with any additional details so we can direct this to the Maidenhead store manager to investigate properly.
We appreciate you bringing this to our attention and look forward to resolving this with you.
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A wonderful experience great chocolate
A wonderful experience and lovely chocolate
April 1, 2026
Unprompted review
Reply from Cocoba Chocolate
Thank you so much for your lovely review Bridgit! We’re delighted to hear you had a wonderful experience and enjoyed the chocolate. We really appreciate your support and hope to welcome you back again soon!
Ordered giant Easter egg unfortunately…
Ordered giant Easter egg unfortunately arrived shattered which happened in transit by courier
Contacted customer services had reply with a solution which is above what I expected amazing company nothing was to much trouble
Even though the breakage wasn’t the company fault the resolved it straight away amazing country deal with and even more amazing chocolate thank you mick
April 2, 2026
Unprompted review
Reply from Cocoba Chocolate
Thank you so much for your kind words, Mick. We’re really sorry that your giant Easter egg arrived damaged during transit, although we’re so pleased to hear that our customer service team was able to resolve this quickly for you.
We always want our customers to receive their orders in perfect condition, and while courier damage is unfortunately sometimes out of our control, we’ll always do our best to put things right as quickly and smoothly as possible.
Your lovely feedback truly means a lot to the whole team, and we’re delighted you enjoyed the chocolate too! Thank you again for your support and for taking the time to share your experience.
Quick accurate delivery
Quick accurate delivery. However maybe should state very clearly that none of the 4 items ordered are vegetarian
March 28, 2026
Unprompted review
Reply from Cocoba Chocolate
Thank you for your feedback Nick, and we’re really sorry to hear that the products ordered were not suitable for your dietary requirements. We completely understand how disappointing and frustrating this must have been.
We do provide ingredient and nutrition information for all products onsite, with full ingredient details listed on each individual product page to help customers make informed choices before purchasing. We also have a dietary filter option available, where vegetarian products can be selected specifically.
That said, we truly appreciate your feedback and understand that clearer visibility can make the shopping experience easier. We would also like to mention that we offer a 14-day return policy, so if you are unhappy with a product, you are welcome to return your order within this timeframe, provided all items remain sealed and in their original packaging.
If you ever have any questions or concerns about any of our products, please feel free to contact our support team at info@cocobachocolate.com and we’ll be more than happy to help advise further before purchase.
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