Codapet Reviews 

57
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional compassion, professionalism, and gentle approach during difficult times. Many people highlight the personalized care and respect shown to their beloved pets, making painful moments more peaceful. Reviewers frequently commend the service for its kindness, patience, and clear explanations, ensuring a dignified and comforting transition for their animals. However, some customers also noted challenges with the booking process and service availability. Several people experienced difficulties scheduling appointments online or finding immediate assistance, even when the service was advertised as 24-hour. This sometimes led to frustration due to unexpected unavailability or issues with personal information not being readily accessible.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their compassion, gentleness, and... See more

Service

Clients share positive opinions on service, with many expressing deep appreciation for the compassionate and... See more

Customer service

People report positive experiences with customer service, highlighting the compassion and understanding shown... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, with some appreciating the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I will be eternally grateful to Dr. Nicole Ramos of Codapet. She came to our home and helped Charlie make that transition, he was where he loved to be, with many of those who love him. We were lovi... See more

Rated 5 out of 5 stars

Saying goodbye to a pet is one of the hardest things a person can do, and Dr. Stern handles it with extraordinary compassion and dignity. She takes the time to explain everything in detail and treats... See more

Rated 5 out of 5 stars

Dr Karen showed great compassion for our beloved pet as well as those who loved her and circled her in our love as she crossed the rainbow bridge. Time was given for her 4 legged family to grieve her... See more

Rated 5 out of 5 stars

At one of the hardest moments of my life, I found @codapet and Dr. Ann Gonnering. My old fella almost made it to 12, but his age and mobility made that heartbreaking decision unavoidable. 💔 Being a... See more


Company details

  1. Veterinarian

Written by the company

CodaPet is a network of licensed and compassionate veterinarians who provide in home dogs, cats, and companion animals euthanasia.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

57 reviews

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Replied to 100% of negative reviews

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4.4

All reviews

(57)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

A Compassionate and Dignified Goodbye…

A Compassionate and Dignified Goodbye for Our Beloved Bruno

Our 13-year-old German Shepherd, Bruno, had reached the point where it was time for him to go run with the dogs of Heaven. He had been our loyal companion and a deeply loved member of our family for many years. We could not bear the thought of his final moments taking place in a cold, unfamiliar veterinary room. We wanted him to be at home, surrounded by the people who loved him, in the place where he felt safest.

Dr. Randolph came to our home on Saturday, July 25, to help Bruno pass peacefully. He arrived on time, was extremely professional, and showed an extraordinary amount of compassion—not only toward our family, but toward Bruno as well.

Dr. Randolph sat on the floor with us for nearly 45 minutes, talking with us and learning about Bruno and just how special he was. He took the time to make Bruno feel calm and comfortable, and he never once made us feel rushed. He treated Bruno with gentleness, dignity, and genuine care throughout the entire process.

After Bruno passed, Dr. Randolph stepped outside and allowed us to have a few private moments with him. When he returned, he continued to move entirely at our pace. At our request, he carefully saved some of Bruno’s fur and created a casting of his paw. To our surprise, the paw casting was placed in a beautiful display case, making it an especially meaningful keepsake.

Although we were initially told it could take several weeks for Bruno’s remains to be returned, he was brought back to us in only nine days. His ashes were placed in a beautiful urn, and we also received paw prints, nose prints, and a lovely certificate honoring his life.

The cost of at-home euthanasia is higher than a traditional veterinary-office visit, but the peace, dignity, love, and compassion Dr. Randolph provided were worth every penny. Bruno did not have to endure the stress of a car ride or spend his final moments in an unfamiliar environment. Instead, he passed peacefully in his own home, surrounded by love.

There is no price that can be placed on being able to say goodbye to a beloved family member with such dignity. For anyone struggling with how to help a cherished four-legged companion pass peacefully, I wholeheartedly recommend Dr. Randolph and CodePet At-Home Pet Euthanasia. We will always be grateful for the kindness, patience, and compassion shown to Bruno and our entire family during one of the most difficult moments of our lives.

July 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Dr. Erin Struble

Dr. Erin Struble was so kind and gentle with our girl Noelle. We couldn’t have asked for a more beautiful and calming experience in her last moments with us. Thank you from the bottom of our hearts Erin for your compassion.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Dr. Delia was very compassionate and gentle with my girl Bailey. She explained the process and made us feel at peace with our decision. I would highly recommend her and know my dog is in good hands while I wait for her to come back home. 💜

July 6, 2026
Unprompted review
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Reply from Codapet

Thank you for taking the time to share these kind words for Dr. Delia. Wishing you peace and comfort as you wait for your girl to be brought home.

Warmly,
Dr. Bethany Hsia, cofounder

Rated 5 out of 5 stars

This was a wonderful experience…

This was a wonderful experience considering the circumstances. Dr.Lara was exceptionally kind and gentle with my dog Harley.
She carefully explained everything and made sure Harley was comforted. She even sent a sympathy card after the fact. It was beyond the call of duty !!

June 15, 2026
Unprompted review
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Reply from Codapet

Thank you for the kind words. We are so sorry that Harley needed Dr. Lara's help. Wishing you comfort and peace as you continue to miss your precious pup.
Warmly,
Dr. Bethany Hsia, cofounder

Rated 1 out of 5 stars

A really bad experience

CodaPet sent a vet that had not practiced veterinary medicine in 2 years to help our sick kitty cross the rainbow bridge . It was awful for me but worse it was awful for her. I would absolutely never recommend them.

July 4, 2025
Unprompted review
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Reply from Codapet

Hi Jessica, I am so sorry to hear that you and your cat had a bad experience and sorry for your loss. We would like to look into this situation and take appropriate action. Unfortunately, we need a little more information to do so. I'm using the Trustpilot function to request it and hope you understand our goal in doing so.

Sincerely,
Dr. Bethany Hsia, cofounder

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Rated 5 out of 5 stars

My little cat Tiger was diagnosed with…

My little cat Tiger was diagnosed with FIV. A week after his vet visit he developed FACT. His back legs were not working and he was miserable. I scheduled an appointment for 10:00am the next morning. I hoped and prayed he didn’t get worse throughout the night. I received a text from Dr. Kerstin Stucky. She was on her way to bed but knew how bad things might get before my scheduled appointment. She came to the house at 12:30am. She was fantastic. Very kind, compassionate and very professional. My baby boy passed away at home very peacefully. I cannot say enough about how important it is to have this service available for your pet in their own home by this company. I would highly recommend using them when the time comes to make that hard decision.

June 5, 2026
Unprompted review
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Reply from Codapet

I'm so sorry. Losing a family member is never easy but it can be so hard when things progress quickly. Thank you for entrusting Dr. Kirstin Stukey with Tiger's care.
With condolences,
Dr. Bethany Hsia, cofounder

Rated 5 out of 5 stars

We had our sweet boy Max put to rest…

We had our sweet boy Max put to rest yesterday afternoon. I was incredibly hard and emotional for both my husband and I. Dr Jen was so compassionate, kind and made the process go the best that it could. I will forever be grateful for compassion at such a hard time in our lives. Thank you for all you did for Max in his last moments and for us! Kelley & Tim

June 10, 2026
Unprompted review
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Reply from Codapet

Thank you for the encouraging words for Dr. Jen. We are so sorry for the loss of precious Max. Wishing you both comfort and peace as you continue to miss him.

Warmly,
Dr. Bethany Hsia, cofounder

Rated 5 out of 5 stars

We knew it was time...

We knew our baby was terminal, but she seemed to be doing ok. Things took a sudden turn, she had a terrible night and we knew we had to do what was right by her and it had to be that day. Our Veterinarian had given us names of their preferred providers for in-home euthanasia and we immediately started our review. The CodaPet site was so easy to navigate and laid out every step in clear detail. In addition, they had dates and times that you could schedule and we prayed that the early evening time that we chose for the same day would be confirmed. We were so thankful when we received an immediate confirmation and Dr. Perzak reached out to us. We were dreading having to find alternative option such as an Emergency Vet, as we knew that we needed for our girl to pass peacefully in her favorite spot with us by her side. Dr. Perzak was so compassionate as she went over what to expect. She also explained that she would have an assistant waiting in the car to help take our baby from our home on a stretcher to their vehicle for cremation. We asked and she agreed that we could help in carrying the stretcher to the car, as we felt we owed it to our girl to be with her through to the very end.
When Dr. Perzak arrived at our home, her calm, warm, and gentle demeanor immediately put both us and our girl at ease. Dr. Perzak was so patient, taking the time to explain every single step of the process as she was going through it. We never felt rushed and were given all the space we needed in the comfort of our home. I offered to clear things out of her way, but she was so gracious in working around our chaos so that we could focus our attentions on our girl. Dr. Perzaks attendant waited patiently in the car throughout the entire process and only came up after the Dr. asked us to let her know when we were ready for our girl to be taken away. Once we confirmed, her assistant came in with the stretcher and we all walked with her to the waiting vehicle. I wanted to also give her assistant the praise that he deserves, as he would not move her to the stretcher until he was certain that everything was just right and that we were all ready to lift and carry. That was just one of the many details that meant the world to us and made a devastating day feel beautifully peaceful and dignified. We can’t say enough thank you’s to Dr. Perzak and her team and are so grateful that she was there for us and our baby when we needed her most.

May 21, 2026
Unprompted review
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Reply from Codapet

Thank you for sharing so candidly about your experience. I will be sure to pass along your words of encouragement for Dr. Perzak and her assistant. We are honored to have been able to help make it possible for your precious girl to pass in her favorite spot surrounded by her favorite people.

With condolences,
Dr. Bethany Hsia, cofounder

Rated 5 out of 5 stars

Dr Nicole Ramos really was great.

Dr Nicole Ramos really was great.

June 8, 2026
Unprompted review
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Reply from Codapet

Thank you for entrusting Dr. Ramos with this tender time in your pet's journey. I am so sorry for your loss.

Dr. Bethany Hsia, cofounder CodaPet

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Rated 2 out of 5 stars

Unfortunately the vet that came at a…

Unfortunately the vet J. Picketts that came at a very difficult time of need was to focused on showing her breast cleavage to my boyfriend and asked for me to move away from my pets face and told him to come to where I was to be closer to her. Very uncomfortable experience when I was in such a grieving state of loss of my ESA. I will never be using her services again. Very uncomfortable experience when my focus should’ve been on my dog and not her wanting my boyfriends attention in my time I need.

June 5, 2026
Unprompted review
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Reply from Codapet

I'm so sorry that your emotional support animal was in need of these services. And that your attention was diverted from this important moment with your canine companion. I'm reaching out to get a little more information so we can help provide feedback for the correct vet. I hope that is okay, I don't want to cause more distress as you are grieving.

Sincerely
Dr. Bethany Hsia, cofounder

Rated 5 out of 5 stars

"I am so incredibly grateful to CodaPet…

"I am so incredibly grateful to CodaPet and Dr. Valentino for helping me say goodbye to Rico and Bella. Losing a brother and sister together is heartbreaking, but Dr. Valentino made a devastating day a little easier to bear. She was profoundly gentle, patient, and deeply respectful of the bond we shared, giving us all the time we needed in the comfort of our own home. I highly recommend CodaPet and Dr. Valentino to anyone who wants a dignified, peaceful, and compassionate farewell for their beloved pets."

May 30, 2026
Unprompted review
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Reply from Codapet

What an exponentially hard heartbreak to lose both at the same time. Thank you for entrusting them to Dr. Valentino's care. It's an honor to be able to come alongside families like you, Rico, and Bella at such a tender time.

Warmly,
Dr. Bethany Hsia, cofounder

Rated 3 out of 5 stars

Clinically Complete but Spiritually Lacking

First, the positives: I appreciated the ability to book in-home euthanasia last-minute and over a holiday weekend when my little guy declined suddenly and I needed to act fast. I also appreciated the vet administering the shots while my cat was in my arms, placed a waterproof blanket in my lap, offered for me to carry him to her car afterwards, and gave me a hug before she left. I appreciated all of those things and how difficult her job is. I appreciated that his physical passing was peaceful.

The negatives: The vet was a bit clunky and loud and I had to advocate for more space several times when I should have been able to focus on my cat. She arrived and first put a clipboard of paperwork for me to sign on the chair my ailing, confused cat was. I leaned over to shield him with my arms as she showed me the urn options and explained the 3-shot process.

I knew my cat would go unconscious quickly and wanted to be present with him while he went under. The vet wanted to chat as if I were a colleague about how euthanasia differs between dogs and cats, speaking loudly and distracting me after she administered the first shot. I quickly told her I needed more silence while I was trying to talk to my cat in his last conscious moments. She also spoke to my cat and kissed him on the head, which was well intentioned but failed to consider my boundaries and how this was MY relationship I was losing and how I could not redo this experience.

Perhaps she is used to diffusing some of the tension with humor and chitchat at other appointments, but I did not appreciate it. It should feel like you, the vet, are not even there. I feel this was treated more as a clinical encounter based on her behavior and less of a sacred experience. Don't make your clients/patients advocate for silence and space when they are actively grieving, please.

May 24, 2026
Unprompted review
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Reply from Codapet

Hi Jessi,

I am so sorry that we missed the mark with you and your sweet cat.

As everyone grieves differently, it can be a challenge to "read the room" correctly and understand how to approach the end of life for a beloved family member. We missed it big time here. I am so sorry that you needed to advocate for your needs and the experience was still not the one you wanted. We have shared your feedback with the vet and she has taken it quite to heart. I know that is small consolation (if any at all) but we appreciate you taking the time to share so we have thoughtful feedback.

Sending warm wishes for peace and comfort as you continue to miss your precious boy.

Sincerely,
Dr. Bethany Hsia, cofounder

Rated 5 out of 5 stars

Dr. Lisa Fieg - CodaPet: A Gem of a Human Being

It has taken me one month to the day to muster up the strength to compose this review of the kind, incredible, beyond-caring Dr. Lisa Fieg of CodaPet.

Dr. Lisa helped me and my husband say goodbye to our beloved, cherished, adored 15 1/2 year-old Alfie. I can say with all the certainty there is that Dr. Lisa was the most sensitive, caring, ideal type of human being to guide through this difficult process.

She came and sat with all of us, explained everything, and most importantly, Alfie was so comfortable in her company from the start. Dr. Lisa was compassionate, gentle, a very clear communicator, profound, and led this process with such care.

Even afterward, which was beyond surreal, Dr. Lisa assured us that she would make sure Alfie traveled safely back with her in the car. She had a lovely basket which meant so much as we didn't know how his body would travel back for cremation. That personal, kind detail made an unbearably painful moment less agonizing.

Thank you from the core of our hearts, Dr. Lisa, for proceeding with such love & gentility with our beloved Alfie. We feel like we were meant to find you to help us through Alfie's final moments. We will never forget you.

April 24, 2026
Unprompted review
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Reply from Codapet

Thank you again for sharing about your experience- we didn't see this one until now but appreciate you sharing here and on google.

We've made sure that Dr. Fieg received your kind words and we hope you are all doing well as you continue to miss sweet Alfie.

Sincerely,
Dr. Bethany Hsia, cofounder

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Rated 5 out of 5 stars

Dignity, warmth and kindness to pet and humans alike

This is one of the hardest reviews I've ever had to write. This morning, we came to the conclusion that our Siamese cat, Mochi, had come to the end of her life and there was nothing further that could be done to help her except put her out of her misery. Mochi could not stand, move, expel waste, eat, drink, hold her head, or even close her eyes.
April Le Blanc was the kindest, more reassuring person I’ve ever met. I felt sure I was doing the right thing, at a time when every path was confusing and uncertain. I was afraid of judgment, of the fear of hearing, or not hearing, that there was something else that could be done before so final of an outcome. It’s a real rollercoaster of emotions, euthanizing a pet. Mochi wasn’t just a pet, she was my soul cat.
It was my first time going through anything like this. I felt peace, so much peace. I know that if I was making the wrong decision, Dr April would have told me, as she mentioned she’d told other clients beforehand if euthanasia isn’t the right choice. Dr April even arrived early (on a Saturday morning) as I mentioned I was free before the confirmed appointment time. That meant a lot, because I was unsure if Mochi would be able to hang on, and didn’t want to prolong her suffering.
What strikes me most is the dignity, warmth and care with which not only Mochi but my husband and I were treated (Dr April even greeted my elderly mother-in-law so graciously). We weren’t ‘just another customer’ to rush through. Mochi was treated like the queen she is and always will be – we are just helping her to pass through this life so she can be released from her pain.
As Dr April has over 30 years of veterinary expertise in an emergency setting, you can absolutely trust her judgment, her conduct and her bedside manner – all of which are very pleasant. I could just feel the kindness and care radiating from her being. She let me know what was probably going on with my cat toward this very end of her life, including that she was in severe pain, having suffered neurological collapse, which there is no way back from. That put all the incessant thoughts of ‘isn’t there something more we can do instead of euthanizing her?’ out of my head, and brought me peace.
All of this to say, Dr April and Codapet is the only one I’d want to help me and my pets through a time like this, as the entire thing was handled so carefully and lovingly. It gave me such peace, and this only happened this morning so I’m still processing the loss of my fur daughter.
I cannot thank April enough for her help today.

May 16, 2026
Unprompted review
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Reply from Codapet

Thank you for sharing your experience so openly. I am so sorry that your family needed Dr. April's assistance but it truly is an honor to be entrusting with this delicate time. Thank you for allowing us to come alongside you and Mochi.

May her memory and legacy be one of peace and grace, rest well Queen Mochi.

Sincerely,
Dr. Bethany Hsia, cofounder

Rated 5 out of 5 stars

I had my dog for 15+ years

I had my dog for 15+ years. This was one of the hardest things i have had to do. Dr. Matt E. Randolph explained every step treated us with respect and was very compassionate.

May 11, 2026
Unprompted review
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Reply from Codapet

Thank you for entrusting your precious pup to Dr. Randolph's care. It's amazing how quickly 15 years can fly by and yet the major impact on nearly every aspect of life is undeniable.

With condolences,
Dr. Bethany Hsia, cofounder

Rated 5 out of 5 stars

Dr. Sarah Wratten with Coda Pet.. is a blessing

Dr. Sarah Wratten, Was an actual (God send.)
She arrived at our home in debary, FL.
For what was a gut wrenchingly sorrowful occasion, and she brought with her peace and tranquility.
Not only soothing our Bindi’s fears, but ours as well.
In my life I have taken quite a few Furbabies to veterinary clinics at their end, always cold, clinical, and scary for my pet.
But, Dr.Sarah Wratten came to our home, made everyone feel calm and peaceful. She very patiently discussed the process, and procedure, took her time as not to add any undue stress.
We petted, Hugged, Kissed, and Spoke to our little Angel through the entire process, giving her favorite treats as long as she had interest. Until our Bindi crossed the bridge… There were NO surprises, No hard sell, EVERYTHING was included in the price she quoted us..
( many places wanted to charge an additional trip fee…)
Sarah, Carefully and lovingly bundled my angel up for her journey, told us when and where we can pick up Bindi’s Cremains. ( Even offered grief counseling information.)
I only wish I knew of this option with my previous furbabies..
“Dr. Sarah Wratten is a true God send”
Thank you for the loving attention and dignity you provided.

May 8, 2026
Unprompted review
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Reply from Codapet

Thank you for the kind words of encouragement for Dr. Wratten, I will be sure that she sees them. But more importantly, thank you for entrusting her with Bindi's care. I'm so sorry that her services were needed but I am glad that we could make the process a little less difficult.

Warmly,
Dr. Bethany Hsia, cofounder

Rated 5 out of 5 stars

Euthanasia of our dog

Dr. Sarah Clem was incredibly compassionate and gentle throughout the entire in-home euthanasia process. She made a heartbreaking moment feel peaceful and full of love, treating our pet with such dignity and kindness. Her calm presence, patience, and genuine care meant more to our family than we can express. Choosing in-home euthanasia for our dog Chloe was one of the hardest decisions we’ve ever made, but it also gave us the chance to say goodbye in a peaceful, familiar place surrounded by love. Being able to hold her, talk to her, and let her go without fear or stress brought comfort during an incredibly painful moment. Even though the grief was overwhelming, we’re grateful her final moments were calm and filled with love.”

May 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Saying Goodbye to Bubba Dog

Choosing to say goodbye to our 14-year-old Boxer-Basenji mix, Bub, was one of the most agonizing decisions of our lives. Because he still seemed so spry and alert, my husband and I were plagued by the fear that we were acting too soon. However, after his diagnosis of a large abdominal mass and his loss of appetite, we were terrified that we were just delaying the inevitable, and we could not bear to think of him suffering in silence.

Dr. Cassandra Lewis was the answer to our prayers during this impossible time.

Why Dr. Lewis is Extraordinary:

Immediate Comfort: From the moment she arrived, she felt like family. She sat right on the living room floor with Bub and his brother, Remington, winning them both over instantly with her calm, soothing presence. She took time explaining the process, answering our questions, and at no point did we feel rushed or like we were "just another appointment."

Validation Without Pressure: She reviewed Bub's medical history and gently confirmed that we were making a selfless, loving choice. She helped us realize that "a week too early is better than a day too late," removing the heavy burden of guilt from our shoulders.

A Dignified Transition: The entire process was peaceful. Dr. Lewis provided num-numsfor Bub to enjoy during the sedation and gave us all the time we needed to cuddle and kiss him goodbye.

Gentle Care: When it was time to leave, she wrapped Bub in blankets as snugly and gently as if he were her own.

To any pet owner facing this heartbreak: please reach out to Dr. Lewis. She turned a traumatic, agonizing day into a beautiful, peaceful transition. We cannot thank her enough for the grace she showed our baby and our family.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Thankful for a peaceful end.

I am extremely thankful for CodaPet and Dr Anna Stewart for helping our sweet Hudson transition. It was a very hard day for us but Dr Stewart made it as calm and as peaceful as possible. She was so kind and so patient with a grieving family and we are forever grateful for her compassion.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

In home pet euthanasia was a dignified experience

I had to use Coda pet in-home euthanasia services. I would highly recommend. It made all the difference that I was able to be with my dog while she passed in her safe space.
The situation was gut wrenching, but the overall process helped ease the pain.
As a follow up aterwards, Dr. Goldberg also sent me a thoughtful card which I appreciated.

April 4, 2026
Unprompted review

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