Coextro Reviews 

Customer service is awful. Unable to help. They spent half the call on mute. This isn't the first time I've called for help with their hardware, which isn't working well. I am not happy with this horrific level of 'service'.

The company was great for the last 6 years, I switched to 1Gbs and over the last 6 months it has been terrible. I send in multiple e-mails complaining that my internet was often only 20 MBs, after 6 pm - no response. I contacted support numerous times and was told that the issue would be escalated. I never received any call back or e-mail to address my issues.
I changed service providers and was told my account would be refunded since the day after they charged me for another month. 11 business days later no refund.
Terrible service, save yourself frustrations and go with another provider.
Mike P

I have been a Coextro customer since April 2021, and am very happy with the service. I have Internet, Mobile Phone and Telephone services. For the few occasions when I needed technical support, they were very responsive. After resolution, I appreciated the follow up a couple of days later to confirm I did not encounter any further issues. I also like speaking to someone locally (Mississauga) for support.

Regarding throttling, they lease lines from Rogers in my area and I believe the speed is being throttled by Rogers. I did some testing of the connection my friends in the area had (they are Rogers customers) and found the same issues as I have encountered. I found using a VPN seems to improve speeds for those times when Rogers throttles the connection.

I do have a big issue with the CRTC allowing the big telecoms to throttle (wave shape....what a euphemism?) although they deny it. Understandable but not acceptable, given the size and deep pockets of the telecom lobby.

Overall, I am very pleased with Coextro and have recommended them to friends and family.

I complained to them that I was getting 600mbps while paying for 1000mbps during the day. In the evening I was getting less than 10mbps out of 1000mbps. That is less than 1%. I was told to wait until the network was upgraded and that after the upgrade the speed would improve.

Then check the speeds and if I was not happy with the speed I was getting then I have many options available to me, one of which was to go to Rogers.

Other than telling me to wait they made no attempt to fix the issue by raising a service ticket with Rogers. When I asked why they didn't do that I was told that they had to pay for that and that the outcome would be the same since Rogers would see the profile was ok and that was the same information they could see.

They kept insisting that 600mbps was a very decent speed and I could do whatever I needed with that speed. I told them it was a matter of principle of getting 60% of what I am paying for and even worse in the evenings getting 1%. I also said if I wanted 1000mbps and was only getting 600mbps and I wanted 600mbps I would have opted for the 500mbps package. Also I said for the 1st month I was with them I was getting the 1000mbps I was paying for. This means that they have proven to be able to provide this service. Then surely after the network "upgrade" I should be able to get back the service they are marketing and what I am paying for. How does upgrading the network equate to lower quality of service than before the upgrade.
To me it seems like they have over subscribed the line and initially give you the 1000mbps for a month so you can test and then after move you to the 500mbps profile hoping that you won't notice since that speed will do 99% of your activities.
What they didn't count on was that the 1% traffic shaping would be picked up since they thought everyone would be watching the Blue Jays world series.

The suggestion by the support staff was his subtle way of saying that the company did not have the bandwidth to supply me the speeds I am paying for and that he thought even after waiting for 2 weeks the issue would not be resolved.

So disappointed. For the first 9 months we were with Coextro, everything was great. Then the internet started going down once every month for a couple of hours. Then it started going down every week or so. They wouldn’t pick up the phone during outages or reply to emails. Complaints were met with denials and dismissals. So unfortunate and we will be switching ASAP.

When I first purchased their service, everything was fine for a month or two. They then began throttling my internet from 7:00 p.m. to 11:00 p.m. every night. This was consistently happening until I confronted them with multiple videos of evidence. It took a took a lot of back and forward before they decided to do anything, likely hoping I would just give up.

The "fix" they provided me was temporary and I began having slow speeds randomly throughout the day instead. I reported this to them, but they had the audacity to tell me that me that getting a quarter of the speed I am paying for was "normal speeds".

I then couldn't get any IP assigned to my modem/router at night and there is no customer service at this time to help me. This was second night in the row where I had no internet access and no one to provide any support.

Normally when my internet would go out, I would swap around the MAC address and eventually it would work, but for some reason this company decided to block any MAC address changes resulting in having to wait 4 hours for their system to automatically lift this artificial restriction.

This was 100% a limitation that they had put on their end, and they refused to lift it even though they were aware it made my situation worse.

If you need anything reliable you will need to look elsewhere unfortunately.

The fact that you can leave PAYING customers without internet and tell them they need to wait till the morning to get it resolved is beyond unacceptable and unprofessional. Ridiculous.

I had posted this review multiple times on Google Maps but the company kept having it taken down. All my previous reviews on Maps are up just fine and I have never experienced this before.

Clearly this ISP has some inside contact at Google to remove any critical reviews.

These guys are scummy as dishonest. Surprisingly more than the big 3 ISPs.

STAY AWAY FROM THESE CROOKS

This company is AMAZING! Best prices! Amazing speeds! Excellent customer service! I experienced an outage for the first time with Coextro (it happens, right?) and I was very impressed how it was handled; I was able to chat with tech support and they told me they are working on fixing the issue AND I was able to subscribe to "outage updates" (impressive option) and everything was fixed and I was up an running within 2 hours, unlike the big companies like Rogers and Bell that are usually down for at least an entire day! This company is a well managed and operated little gem!