ColourFence Garden Fencing Reviews 782

I placed an order in January and told 3 weeks lead time. Since then there has been repeated delays and promises of getting this installed the following week which never happened. Its now 5 months later and I've requested a refund to be told I'd get a phone call the next day and I'm still waiting. This is completely unacceptable. Ive been more than patient and accommodating of the delays. I expect the company to process my refund in full in the next 7 days. If the refund is not received within that timeframe, I will be reporting the matter to the appropriate consumer protection authorities and considering further action to recover my money.
I would advise potential customers to exercise caution based on my experience.

What a pleasure it was doing business with ColourFence.co.uk
From my very first visit to the factory in Newport where everyone went out of their way to show me around and let me see the product.
Next the visit from Matt to survey the project.
The timely communication on the progress of my order with Richard.
And finally the fitting. Top team Gareth and Jarred. Hardworking and respectful of my garden plants and property. So patient trying to explain angles to my husband😂
We are very pleased with the results and would have no problem recommending them.

Our first contact was with Richard who measured up and showed us the different coloured samples
He was not pushy and very professional
The fence was fitted on the dates promised by Joseph from Warwick
Wow did he work hard and his standard of work was excellent
He was polite, respectful and a perfectionist
We are very pleased with our fence and the company

Recently had a fence fitted by Colourfence and I couldn't have been more pleased!
Harry was so so helpful. He explained everything so well and worked really hard over a 2 day period. He couldn't have been more helpful in advising us. He was very professional, clean and tidied up after himself.
Well done Harry - highly recommended.

The whole process was simple and seamless from initial consultation to installation. Our installation was booked for Friday 8th May and our chosen fence colour was ti be 'grey'. The two lads, Gareth and Jared duly arrived with all the materials, on time, as expected. The two of them worked like 'Trojans' throughout the project, achieving completion by 5pm. I have to say that these two guys are a credit to the company and I would not hesitate to recommend the company again.

I recently had a gate and fence installed at my property in Cardiff (CF23) by the Colour Fence Newport branch today 27/4/26 and I’m extremely impressed with the entire experience.

From the initial consultation right through to the final installation, the team was professional, reliable, and easy to deal with. They took the time to understand exactly what I wanted and offered helpful advice to ensure the finished result matched my expectations perfectly.

The installation itself was carried out to a very high standard. The gate and fence are sturdy, well-aligned, and look fantastic—completely transforming the appearance and security of my garden. The team worked efficiently, kept everything tidy, and showed real attention to detail throughout.

It’s clear they take pride in their work, and the quality really speaks for itself. I wouldn’t hesitate to recommend the Colour Fence Newport branch to anyone in Cardiff or the surrounding areas looking for top-quality fencing and gate installation. Excellent service from start to finish.
My neighbours have all taken the contact details and hopefully they will have theirs done. I am looking forward to doing my front garden too very soon

Steve and Tom are absolutely nice guys, as soon as they arrived they got on with the job straight away. Very professional and very tidy with their work so a happy customer. Would highly recommend this company if you’re thinking of having some fencing done. Many thanks. Christina Scappaticci

KEEP AWAY FROM ColourFence Garden Fencing
I ordered my composite fence on the 27th February 2026. I still have not received any correspondence to confirm my payment to them other than my receipt I got off the salesperson who came to the house( who they say doesn't work there anymore ) I was given the installation day several times which were cancelled. I then was promised a date of the 10th of April which when I had to phone was told this date shouldn't have been promised. I was then told that the next available date was 22nd April which is today. STILL nothing and no contact from them at all. I've now had to phone AGAIN today 22nd April to which they have said there was no agreement in place...though when I was given this date I stressed I'd have to take holidays for today and tomorrow as she said it would most likely take 2 days to complete.So I've wasted 2 days holiday and nothing to show for it. The customer care is HORRIFIC and correspondence is even worse.....I have now asked for my £1800 deposit back.No reembersement for loss of work days..KEEP AWAY AS I WAISTED 8 WEEKS ON THIS COMPANY...23.4.26 I have received my deposit after having to give yet more bank details to them as apparently they can't refund the original payment method ?? STILL no compensation for losing 2 days holiday and 8 weeks waiting around oh and did I mention they told me to knock my external wall down and take down the existing fence ready for installation...so we now have NO wall or Fence due to this fraudulent company.Still NO response 08.05.26...Refund received but guess what NO reply when trying to put in an official complaint...I lost days Holidays after getting messed around off these Muppets with nothing to compensate me.

This company are fantastic nothing is too much trouble.
Everything clean and tidy, staff are polite and courteous.
Very honest, one panel was damaged cos of wind, was told of this and was replaced when wind wasn't blowing.
( 2 days later).
Did Everything they said they said they would.
Would highly recommend l.

Generally very pleased with the service, the quality of the product, the efficient and professional installation, the new gate appearance and operation. The delivery of the components would have been excellent except the gate frame was not included, therefore the installation was postponed from am to pm.

Second time of using ColourFence and would highly recommend. Professional, friendly, tidy and reliable. The whole service from initial contact to completion of job was first class, not to mention how good the fence and back gate looks. Thank you 🙏

Had a new fence installed on 19th and 20th February and very happy with the results. Initially wary of the price, We are now completely happy with the quality of the fencing materials and finished look and overall experience. Had many positive comments already. Craig from Glous was a marvel and it's amazing to see competent, knowledgeable and friendly fitter that really make the job come together amd I cannot praise him highly enough. Nothing was too much trouble and he fitted to a very high standard. Was on his own as his mate couldn't be there but Craig worked through the days, raining on the second day, pn his own and achieved a fantastic result. All things considered (with Craig as a massive plus point) it is well worth getting a colourfence fence.

Colourfence / Climar Industries are a shocking business to deal with and it all started so well.

Early December 2025. Salesman Colin S came out with his trainee Matt C and after a one hour measure up and consultation about various options, and with detailed training provided to trainee we were given a price with various December discounts applied and asked to sign the quotation which we duly did.

We asked for an email copy which duly arrived.

We accepted the quote and asked for bank details of where to pay the deposit

After chasing the following day, received an email saying that due to poor internet (not mentioned whilst on site) the quote was wrong and provided a new quote, saying sign this if you want to go ahead.

This quote was three times more expensive than the agreed price, it had no reference number and no detail, just a single price.

Over the next two weeks, we insisted that according to UK contract law, we already had an agreed contract and expected it to be honoured.

Vague responses received.

Eventually complained via official complaints channel and had to chase acknowledgement of receipt. Karen G replied saying was being dealt with, but no response received

Chased a further three times before Operations Director Gareth T replied saying he would reply by following Monday 5pm.

This date came and went ...and despite chasing ...the silence continues.....4 months and still waiting.

My advice .. Avoid Colourfence at all costs!!

We had a Colourfence installed by Easy Garden Living Ltd, Newport. This was our second Colourfence, the previous one was installed by Cardiff Garden Fencing Ltd (dissolved June 2024) in June 2019 and that fence still looks as good as new. The product is excellent and is guaranteed for 25 years. Colin their surveyor was extremely helpful in creating the design for the fence. Gareth and Jarrad, the installers, couldn’t have been better. They were friendly, knowledgeable, professional and consulted me throughout to ensure I was happy with their installation; their standard of work was excellent. I would have given a 5-star rating, except that they are let down a bit by their administrative procedures e.g. I had to chase their office staff twice before I was contacted by Colin and their quotations don’t include an itemised breakdown of the price. Luckily Colin was able to use his knowledge of pre computerised systems to provide a breakdown.

5 Star Service from start to finish, sales consultant was helpful with creating the idea and design we required. Updates via email for the progression of the order and a phone call to book the date of fitting. Cleaned up after installation and a first class job, would definitely recommend and use again.

Matt immediately corrected an error in order and advised me when the correct items were ready. The installers were so nice, and polite. Patrick and another installer did the first portion and Alf did the finish. Being February it was obviously raining! Matt was so very helpful in getting the corrections and didn't charge us for the change in materials.
I would recommend this company to anyone. We got compliments on the front fence and gate, and Alf got a compliment on the fence in the back that he was finishing. We have a beautiful and secure back garden, and we still have the gorgeous views.
Thrilled with this company and their products and employees .

We have been waiting for replacement fencing panels since June last year, due to their own incompetence as sent the incorrect size. 9 months later and we are still having to chase this poor excuse of a company. All while my father has been going through the bereavement of his wife which has caused further unnecessary distress. Matt, the local area contact for West Yorkshire has given empty promises on getting the issue rectified. And his communication is poor at best. Half the time he never got back to us. Only recently have we escalated to head office. Since doing so we are again a month on and no further forward. We had an update to say the panels had been sent to the wrong delivery hub, yet another mistake! And we've had no updates since. I'd stay clear of this company.

I rang this company late last year to come and quote for a sizable job having arranged a time and date for this...all i can say really us that they never bothered to turn up or even ring to say why they hadnt turned up so definitely not the best start was it.

Please read the other negative reviews to see this in context. I think it may be a lottery where you live in the country. For the Gloucester area I could only find a generic number marked Sales Enquiries. I called this and it reached the Head Office apparently, where the girl who answered, and the Head Man, were both very shirty with me when I tried to explain that I lived on the other side of one of their fences. Unfortunately from our viewpoint, due to its position, it is an eyesore on our side but it had been done just before we bought our house, so had no choice in the matter. So now we're not allowed to touch it, paint it, hang anything on it without invalidating the neighbours warranty. I had been trying to buy some attachments my neighbour said could be hung on the fence, but their website showed no pictures or mention of anything. Please please check with your neighbours before you install your Colorfence that you don't hack them off because they're not allowed to do anything their side of the fence once its installed. Can't paint, can't hang anything on it etc...When their head man realised I wasn't going to be a large net worth customer, he was very patronising! Horrible experience. I would never buy anything off them, or recommend them to anyone.

The sales team led by Matt have been great, friendly, polite and knowledgeable, confidently answered any question.
The installation guys also friendly, polite and very hard workers, never stopped, left everything tidy.
Shame the same cannot be said about the office staff, seem they are unable action a simple customer request.

I'm curious how long does it take to investigate, and action a previous simple request!!