Comfomatic Reviews 

315
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and representatives are extremely helpful, polite, and thorough when demonstrating the products, ensuring everything is fully understood. People also deeply appreciate the efficient delivery services, noting that professional installers arrive punctually, assemble items cleanly, and remove old furniture without any extra hassle. Some reviewers were not happy with the sales process, explicitly mentioning high-pressure tactics, aggressive sales pitches, and overly long home visits that felt uncomfortable. Some people also noted difficulties regarding delayed follow-up appointments, average product comfort initially, or unexpected mechanical noises from the massage feature.

What people talk about most

Product

Customers expressed great satisfaction with the product, sharing that the bed is very comfortable and... See more

Staff

People report positive experiences with staff, noting that representatives and delivery teams are friendly,... See more

Service

Reviewers mention positive feedback about service, noting that delivery drivers, engineers, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that drivers arrive on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A reliable company that provides quality beds! Having had other reclining type of beds this is by far the best. All Comfomatic staff are friendly and business like, thank you to Mikey and John who... See more

Company replied

Rated 5 out of 5 stars

The representative who came to demonstrate the product was called Neil and he was absolutely amazing. He was friendly, polite and explained everything in terms I could understand. He also explained... See more

Company replied

Rated 5 out of 5 stars

From the demonstration to installing our new bed what a great experience! We purchased the duo king size COMFOMATIC sleep system,the delivery men were very respectful of our home and everything was e... See more

Company replied

Rated 5 out of 5 stars

Alun Davies entertained us as he explained and demonstrated the comfort of the beds. Amazed that the products were delivered and assembled by the delivery team the next day! The beds were assembled an... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. also in
  3. Bed Shop

Written by the company

At Comfomatic, we believe buying an adjustable bed or rise and recline chair should be one of the most enjoyable and reassuring purchases you ever make. For over 17 years we have been helping people across mainland UK enjoy greater comfort, improved relaxation and better sleep through our range of premium adjustable beds, rise and recline chairs and bathing solutions. Whether you're looking for a better night's sleep, a chair that makes relaxing easier, or greater independence around the home, our experienced team will help you find the solution that's right for you. From your first enquiry, you'll experience the Comfomatic difference. Every home demonstration is relaxed, informative and tailored to your individual needs, with absolutely no obligation to purchase. Once you've chosen the right product, many of our beds and chairs can be delivered directly from stock. Our own white glove delivery team will deliver, assemble, install and fully demonstrate your new purchase before removing all packaging, leaving you ready to enjoy it from day one. For complete peace of mind, every Comfomatic bed and chair is supplied with a comprehensive five-year warranty, including cover for most types of accidental damage. Nothing makes us prouder than the thousands of customers who have trusted Comfomatic over the years and the kind words they continue to share about our products, our people and our service. It's why so many customers recommend us to their family and friends. At Comfomatic, we don't just deliver premium products. We deliver confidence, comfort and peace of mind—for the rest of your life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

315 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(315)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've had my bed for about 1 year and I …

I've had my bed for about 1 year and I love it.

November 14, 2026
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Kay, thank you so much for your lovely 5-star review.

It’s wonderful to hear that, after a year of owning your Comfomatic Sleep System, you still love your bed!

Feedback from customers who have been enjoying their beds for some time is particularly rewarding, as it reflects the lasting comfort and satisfaction we hope every Comfomatic customer will experience.

Thank you for choosing Comfomatic and for taking the time to share your happiness with us.

We wish you many more nights of deep, refreshing sleep on your Comfomatic Sleep System.

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Rated 5 out of 5 stars

Very good and nice men

November 10, 2026
Unprompted review
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Reply from Comfomatic

Dear Nigel, thank you very much for your lovely 5-star review.

It’s wonderful to hear that our team made such a positive impression and that you found them so pleasant to deal with.

At Comfomatic, we believe that friendly, courteous and respectful service is just as important as the quality of our products, so it’s always rewarding when our customers recognise the people who represent us.

We’ll be delighted to pass your kind comments on to the team.

Thank you for choosing Comfomatic. We wish you many years of comfort and enjoyment with your purchase.

Rated 5 out of 5 stars

Very helpful and installed the bed…

Very helpful and installed the bed quick well worth it 👌

October 27, 2026
Unprompted review
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Reply from Comfomatic

Dear David, thank you very much for your lovely 5-star review.

It's wonderful to hear that our delivery team were so helpful and that your new Comfomatic bed was installed quickly and efficiently.

We take great pride in our white glove delivery service, making sure everything is carefully installed and ready for our customers to enjoy with the minimum of fuss.

We're particularly pleased that you feel your new bed is well worth it. That's a lovely compliment, and we'll be delighted to pass your kind comments on to the team.

Thank you for choosing Comfomatic.

We wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.

Rated 5 out of 5 stars

I just had my bed delivered

I just had my bed delivered. Excellent service quick and reliable. This is the second bed I buy from them. I was so happy with the first one

October 27, 2026
Unprompted review
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Reply from Comfomatic

Dear Steven, thank you so much for your wonderful 5-star review and, most importantly, for choosing Comfomatic for a second time.

There's no greater compliment than a customer returning to us because they've been so happy with their previous purchase. Knowing that your first Comfomatic bed gave you the confidence to choose us again means a great deal to everyone here.

We're also delighted to hear that the delivery of your new bed went smoothly and that you found our service excellent, quick and reliable. Providing that same high standard of care to both new and returning customers is something we take great pride in.

Thank you for your continued trust and loyalty to Comfomatic. We truly appreciate your support and hope your second bed brings you just as much satisfaction as your first.

We wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.

Rated 5 out of 5 stars

Just had my chair delivered and it is…

Just had my chair delivered and it is wonderful. The installation team was nice and friendly

October 24, 2026
Unprompted review
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Reply from Comfomatic

Dear Christine, thank you for your kind review. It is very much apreciated. We wish you many days ofd deep relaxation in your all new Comfomatic Ultra High Leg Lift Chair.

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Rated 5 out of 5 stars

first class service,job well done and…

first class service,job well done and it was andall cleaed up and all taken away

October 20, 2026
Unprompted review
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Reply from Comfomatic

Dear Michael, thank you very much for your lovely 5-star review.

It's wonderful to hear that you received first-class service and that our delivery team did such an excellent job installing both your new Comfomatic bed and chair.

Taking care of all the little details, including clearing up and removing the packaging, is an important part of our Comfomatic white glove delivery service. We believe our customers should be able to relax and enjoy their new purchases without having to worry about the tidying up afterwards.

Thank you for choosing Comfomatic and for recognising the efforts of our delivery team. We'll be sure to pass on your kind comments.

We wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System and many days of deep, refreshing relaxation in your all-new Comfomatic Ultra High Leg Lift Chair.

Rated 5 out of 5 stars

We purchased a Comfomatic adjustable…

We purchased a Comfomatic adjustable king sized bed in 2023.
I suffered from a bad back with much pain and COPD. I now sleep much better and wake up pain free and don't wake up in the night with breathing issues at all.
I'm refreshed and not tired during the day.
The representative was very helpful in demonstrating how it can take time for us to learn to sleep on our backs all night,but I am so glad we bought it.
To be honest I think it's the best thing we've ever bought and we're now both 85!
Sheila Harwood, Sussex

October 14, 2026
Unprompted review
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Reply from Comfomatic

Dear Sheila, thank you so much for sharing your wonderful 5-star review.

It's particularly rewarding to hear from customers who have owned their Comfomatic Sleep System for several years, and your experience since purchasing your king-sized adjustable bed in 2023 is truly heartwarming.

We're so pleased to hear that you're now enjoying better nights' sleep, waking feeling refreshed and experiencing such a positive difference in your everyday life. Given the difficulties you describe with your back and breathing, it's especially lovely to know how much your sleeping experience has improved.

We're also delighted that you remember the helpful advice provided by our representative. Learning to make the most of the different adjustable positions can take a little time, and helping customers understand how to find the most comfortable sleeping position for their individual needs is an important part of our service.

To hear you describe your Comfomatic bed as the best thing you've ever bought, particularly with all your life experience at 85, is an extraordinary compliment and one that means a great deal to us.

Thank you both for placing your trust in Comfomatic and for taking the time to share your experience. Your story will be particularly encouraging to others considering whether an adjustable bed might be right for them.

We wish you both many more nights of deep, refreshing sleep on your Comfomatic Sleep System.

Rated 5 out of 5 stars

Great service delivery drivers did well…

Great service delivery drivers did well getting my new chair up the stairs happy with new chair-

October 13, 2026
Unprompted review
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Reply from Comfomatic

Dear Stephen, thank you for your lovely 5-star review.

It's wonderful to hear that you're happy with your new Comfomatic chair. Getting a chair upstairs isn't always straightforward, so we're particularly pleased that our delivery team rose to the challenge and made sure everything was safely delivered to where you wanted it.

Our white glove delivery service is an important part of the Comfomatic experience, and we'll be sure to pass your kind comments on to the team.

Thank you for choosing Comfomatic.

We wish you many days of deep, refreshing relaxation in your all-new Comfomatic Ultra High Leg Lift Chair.

Rated 5 out of 5 stars

I've had my bed for about a year.Yeah

I've had my bed for about a year.Yeah, and I get a better night sleep and it's made a big difference

October 13, 2026
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Mr Clark, thank you for taking the time to share your experience with us.

It's particularly rewarding to hear from customers who have been enjoying their Comfomatic Sleep System for some time. Knowing that, after a year of ownership, you're enjoying better nights' sleep and that your bed has made such a big difference is exactly the sort of feedback we love to receive.

A good night's sleep is so important to our everyday wellbeing, and we're delighted that your Comfomatic bed is helping you get the rest you need.

Thank you once again for choosing Comfomatic and sharing your experience.

We wish you many more nights of deep, refreshing sleep on your Comfomatic Sleep System.

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Rated 5 out of 5 stars

I just had my bed delivered and I am…

I just had my bed delivered and I am happy. The demo was great

October 10, 2026
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Nigel, thank you so much for your wonderful 5-star review.

It's lovely to hear that you're happy with your new bed and that you enjoyed your home demonstration.

We believe choosing a new bed should be an enjoyable and informative experience, with plenty of opportunity to explore the different features and understand how adjustable positioning can help you find the comfort that's right for you.

Thank you for choosing Comfomatic and for taking the time to share your experience with us.

We wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Everything well explained and not rushed. Would highly recommend. Whole thing felt personalised im very happy

October 8, 2026
Unprompted review
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Reply from Comfomatic

Dear Deanna, thank you so much for your wonderful 5-star review.

It's particularly pleasing to hear that you felt your Comfomatic experience was personal, unhurried and that everything was explained so clearly.

We believe that choosing the right product should never feel rushed or pressured. Taking the time to understand each customer's individual needs, answer their questions and help them make an informed decision is at the heart of the Comfomatic approach.

Knowing that you felt so well looked after and would happily recommend us is a wonderful compliment to our team.

Thank you for choosing Comfomatic and for sharing your experience with us.

Rated 5 out of 5 stars

New Bed with Comfamatic

The sales process and bed delivery were excellent and it is good that there is a follow up and after care service offered. The whole sales and bed installation was handled very effeiciently and the sales person was highly knowledgeable.

October 3, 2026
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Simon, thank you so much for your excellent 5-star review.

It's wonderful to hear that your experience with Comfomatic was so positive, from the knowledgeable advice provided by our representative through to the efficient delivery and installation of your new bed.

We're particularly pleased that you appreciate our follow-up and aftercare service. At Comfomatic, we believe our responsibility to our customers doesn't end when their new bed is delivered. Providing ongoing support and reassurance is an important part of the service we aim to deliver for years to come.

Thank you for choosing Comfomatic and for recognising the care and professionalism of our team.

We wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.

Rated 5 out of 5 stars

I just had my bed delivered

I just had my bed delivered. Ghe guys were helpful , polite and considered everything

October 2, 2026
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Susan, thank you so much for your lovely 5-star review.

It's wonderful to hear that our delivery team were so helpful, polite and considerate when installing your new bed.

We believe that delivering a new bed is about much more than simply bringing it into your home. It's about treating our customers and their homes with care and respect, making sure everything is taken care of and leaving you feeling happy and confident with your new purchase.

Thank you for choosing Comfomatic and for taking the time to recognise the efforts of our team. We'll be delighted to pass your kind comments on.

We wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.

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Rated 5 out of 5 stars

Very helpful

Very helpful. I have a chair. And I love it. This has help me day to day.and the staff are very caring. Thank you

September 23, 2026
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Tina, thank you so much for your wonderful 5-star review.

It’s lovely to hear how much you love your Comfomatic chair and, most importantly, that you feel it is helping you in your day-to-day life.

Your kind words about our staff being so caring mean a great deal too. Looking after our customers is every bit as important to us as the products we provide, and we’ll be delighted to share your comments with the team.

Thank you for choosing Comfomatic and for sharing your experience with us.

We wish you many more days of deep, refreshing relaxation in your Comfomatic Ultra High Leg Lift Chair.

Rated 5 out of 5 stars

This is a God send

I have a chair from comfomatic . Which my partner uses all the time. This has made a day to day difference life. I have no idea what he would be like with out it. All I can say this is a God send.

September 23, 2026
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Brian, thank you so much for your wonderful 5-star review.

It means a great deal to hear what an important part your Comfomatic chair has become in your partner’s day-to-day life. Knowing that he uses it all the time and that you describe the difference it has made as “a Godsend” is a wonderful endorsement in your own words.

Thank you for taking the time to share such heartfelt feedback with us.

We wish your partner many more days of deep, refreshing relaxation in his Comfomatic Ultra High Leg Lift Chair.

Rated 5 out of 5 stars

Good service looking forward to good…

Good service looking forward to good night sleep'

September 15, 2026
Unprompted review
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Reply from Comfomatic

Dear Lesley, thank you so much for your wonderful 5-star review.

It’s lovely to hear that you received such good service and that you’re now looking forward to enjoying your new bed.

Thank you for choosing Comfomatic and for sharing your experience with us.

We wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.

Rated 5 out of 5 stars

From start to finish they have be…

From start to finish they have be brilliant. The rep was help full. The fitting team where so good and would not let me left a finger. Thank you

September 15, 2026
Unprompted review
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Reply from Comfomatic

Dear Marylyn, thank you so much for your wonderful 5-star review.

It’s fantastic to hear that your experience with Comfomatic was brilliant from start to finish — from the helpful service provided by our representative through to the care and attention shown by our fitting team.

Hearing that they “wouldn’t let you lift a finger” is exactly the kind of service we want our customers to experience, and we’ll be delighted to pass your kind words on to the team.

Thank you for choosing Comfomatic and for taking the time to share your experience with us.

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Rated 5 out of 5 stars

Good service pleasant men very…

Good service pleasant men very respectful

September 11, 2026
Unprompted review
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Reply from Comfomatic

Dear Elaine, thank you so much for your wonderful 5-star review.

It’s lovely to hear that you received such good service and that our team were pleasant and, importantly, treated you and your home with respect throughout.

Thank you for choosing Comfomatic and for taking the time to share your experience with us.

Rated 5 out of 5 stars

This company 5 start I'v had my bed for…

This company 5 start I'v had my bed for years and I have chiar aswell. I have no idea what I would be like with out them they help so much.

September 10, 2026
Unprompted review
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Reply from Comfomatic

Dear Robert, thank you so much for your fantastic 5-star review.

Having enjoyed both your Comfomatic bed and chair for many years, there can be few stronger recommendations than hearing you say you don’t know what you would do without them.

It was a pleasure to see you again during your annual service, and we’re especially delighted that you have chosen Comfomatic once again for your new bed. Your continued trust in us over the years means a great deal to the whole team.

Thank you for being such a loyal Comfomatic customer.

We wish you many more days of deep, refreshing relaxation in your Comfomatic Ultra High Leg Lift Chair — and many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.

Rated 5 out of 5 stars

Very good over all

September 10, 2026
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Alan, thank you for your 5-star review.

It’s great to hear that you’ve had such a positive overall experience with Comfomatic.

Thank you for choosing us and for taking the time to share your feedback.

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