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Compare the Market Australia Reviews 

6,294
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how easy the website is to use and how much money they save on their insurance policies without spending hours comparing options. People also deeply appreciate the friendly staff who take the time to explain everything clearly, answer all questions patiently, and provide exceptional, personalized customer service. However, some reviewers noted issues with annoying follow-up phone calls and persistent communication after making their initial inquiries. Some people were also dissatisfied with noticeable price discrepancies found between initial online quotes and final charges or actual market values.

What people talk about most

Value for money

People report positive experiences with value for money, consistently highlighting substantial financial... See more

Price

Reviewers highlight positive aspects of price, consistently reporting significant financial savings on their... See more

User experience

Customers had positive experiences with user experience, highlighting how simple and easy the platform is to... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful representatives who provide... See more

Customer service

Consumers find customer service to be positive, highlighting representatives who are friendly, knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is great to have an independent third party doing all the work for you. It is also great to be able to speak to a 'real' person, in this case Lachlan, who is friendly, polite and with a sense of hu... See more

Company replied

Rated 5 out of 5 stars

I have contacted Compare the market twice in the last month and both experiences were fantastic. I was able to save $700 on my car insurance which was a great outcome. I had my health cover checked an... See more

Company replied

Rated 5 out of 5 stars

Results appeared quickly. The best rated company rang me. I accepted their quote and saved myself around $500 without having to go through the time consuming task of contacting various companies for a... See more

Company replied

Rated 5 out of 5 stars

I have used compare the market now a few times and always found things easy to compare my current situation to others. This happens quickly with multiple options and is more than helpful when time com... See more

Company replied


Company details

  1. Price Comparison Site

About Compare the Market Australia

Written by the company

Why compare with us?

Our smart comparison technology is trusted, free for you, safe and secure.


Trusted by Aussies

Since 2012 our smart comparison technology has helped millions of Australians compare & search for savings.
Free to use

When you buy through us, our partners pay a commission, which keeps our service free for you. We don’t markup any of the prices on our website.
Safe & secure

We take data privacy and security seriously, and will only use your information with your permission. You can read our full privacy policy here.

Why compare with us?

Written by the company

We’re proud to have helped millions of Aussies look for a better deal. 
Since 2012, we’ve helped millions of Australians look for better insurance deals and save money. Our comparison service makes switching providers simple so you can make informed financial choices. With just a few clicks, our free for you, secure comparison tool can look for a better deal on your quotes and switch you to a new deal that fits your budget in minutes. Discover great options from a range of trusted brands today and start potentially saving. Simples! When every dollar counts, it pays to compare!

Empowering Aussies, one comparison at a time

It pays to compare

Compare a range of quotes in minutes and start potentially saving today.

Simple to use
Get started by answering a few quick questions to help us understand your needs.

Compare & save
Save time and effort by easily comparing quotes from a range of brands side-by-side.

Switching is easy
Follow a few easy steps online to switch to a new deal that suits your budget.

Contact info

Savings Made Simples!

We believe the best decisions start with a comparison.

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.5

All reviews

(6,294)

279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I changed car insurance policy and…

I changed car insurance policy and saved myself over $200.00, am very happy with compare the market

September 1, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Thank you for sharing this, Halina! We love hearing when customers have a great experience. Helping people compare their options and look for savings is what we’re here for! Thanks again for choosing Compare the Market and we hope you have a lovely day! - Lochlan

Rated 5 out of 5 stars

Easy process to sign up and price…

Easy process to sign up and price better than B -Direct

August 31, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Thanks for sharing your experience, Mark. We’re really glad you had a great experience and appreciate you taking the time to share it! We hope you have a great day! - Lochlan

Rated 5 out of 5 stars

Quick and easy to use format

Quick and easy to use format, got a way better price than my existing insurance company. It was worth comparing the market.

August 30, 2026
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Reply from Compare the Market Australia

Thanks for sharing your experience, Mehmet. Feedback like this always makes our day and we’re glad we could help! We hope you have a great day! - Lochlan

Rated 4 out of 5 stars

Great experience overall but the only…

Great experience overall but the only thing is when you clicked on your choice to pay it kept glitching

August 31, 2026
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Reply from Compare the Market Australia

Thanks for sharing your experience, Stacy. We appreciate you taking the time to share it with us and we hope you have a lovely day! - Lochlan

Rated 5 out of 5 stars

Good service time and money saving

Good service time and money saving

August 24, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Thanks for sharing your experience. We’re really glad you had a great experience and appreciate you taking the time to share it! We hope you have a great day! - Lochlan

Rated 5 out of 5 stars

Luca who called me was great

Luca who called me was great! Explained everything I didn't understand well & got a cover that suited me best and was affordable.

August 30, 2026
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Reply from Compare the Market Australia

Hi Brielle, thank you for taking the time to share your feedback. We’re really pleased to hear that Luca was able to help make things Simples for you. Thanks again for choosing Compare the Market and we hope you have a lovely day! - Lochlan

Rated 5 out of 5 stars

The website was easy to follow the…

The website was easy to follow the instructions were easy once finding a product I wanted the process from there was even easier well done

August 28, 2026
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Reply from Compare the Market Australia

Thanks for sharing your experience, Trevor. We’re really glad you had a great experience and appreciate you taking the time to share it! We hope you have a great day! - Lochlan

Rated 1 out of 5 stars

No communication and my power never got…

No communication and my power never got hooked up, have emailed twice and heard nothing

August 20, 2026
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Reply from Compare the Market Australia

Hi Lerryn, that’s certainly not the experience we want for our customers. If you’re open to it, we’d really like to help investigate this. Please reach out to us at customerresolutions@comparethemarket.com.au with your details so we can look into this as a priority. - Lochlan

Rated 5 out of 5 stars

Very happy with Compare the Market

Very happy with Compare the Market. Nice easy web site to compare insurers. Thanks.

August 24, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Thanks so much for your kind words, Randal. Feedback like this always makes our day and we’re glad we could help! We hope you have a great day! - Lochlan

Rated 5 out of 5 stars

Kye was excellent

Kye was excellent, on point and did not waste my time

August 28, 2026
Unprompted review
Compare the Market Australia logo

Reply from Compare the Market Australia

Hi there, thank you for taking the time to share your feedback. We’re really pleased to hear that Kye was able to help make things Simples for you! Thanks again for choosing Compare the Market and we hope you have a great day! - Lochlan

Rated 1 out of 5 stars

Never again!

I initiated an inquiry regarding private health insurance form a social media ad.
The results indicated that my fund was doing ok price wise, so we decided to take it no further.
A short time later I got a call wanting more information. I explained that we had decided to stay with our current insurer. The young man explained that the initial evaluation was often wrong due to the algorithm?? This rankled me.
I tried to respond a number of times, but the person kept talking over me in a passive aggressive manner.
By speaking assertively, I managed to ask if he would stop talking and call me back later, as I was about to head out to church. He said "no, I can't do that" and launched back into his script. I was astounded by this affront, and hung up.
I was stunned and shocked by the experience.
Thinking about it later, I figured that Compare the Market does not offer free, independent advice, but is simply hell bent on converting inquiries into sales, nothing less. The man on the phone was chasing his bit of the action, while meeting his targets.
All things considered, I now feel that this organisation's business model is dubious, lacks honesty and transparency.
They have seen the last of me!

August 22, 2026
Unprompted review
Compare the Market Australia logo

Reply from Compare the Market Australia

Hi there, that’s certainly not the experience we want for our customers. If you’re open to it, we’d really like to investigate this for you. Please reach out to us at customerresolutions@comparethemarket.com.au with your details so we can look into this as a priority. - Lochlan

Rated 5 out of 5 stars

Got me a better price happy

Got me a better price happy

August 27, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Thanks so much for your kind words, Annette. Feedback like this always makes our day and we’re glad we could help! We hope you have a lovely day! - Lochlan

Rated 5 out of 5 stars

Happy to have received a fifty dollar…

Happy to have received a fifty dollar gift. Every dollar counts!!

August 27, 2026
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Reply from Compare the Market Australia

Thanks for sharing your experience, Afroditi. We’re really glad you had a great experience and appreciate you taking the time to share it! We hope you have a great day! - Lochlan

Rated 4 out of 5 stars

First time use of Serge & Alex and it worked out well.

I did not have any personal contact with a representative. I wanted car insurance quotes & these were listed clearly with all details needed for me to make the right choice.

August 27, 2026
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Reply from Compare the Market Australia

Thanks for sharing your experience, Bruce. We’re really glad you had a great experience and appreciate you taking the time to share it! We hope you have a great day! - Lochlan

Rated 1 out of 5 stars

You gave my credit card details to nib…

You gave my credit card details to nib after I told Huan ? Do not charge me until I give you the okay on Sunday last. He called me as arranged at approximately 9.30am last Sunday morning and I said I was not going to change from Aust Unity. I just happy to check balance on my card only to find I’d been charged I think $273 which was about $30 a month more than what I was already paying. Even though you offered me $250 excess instead of $500 I was still better off where I was. In May of this year you talked me into going with Aust Unity instead of Latrobe with no excess. I look forward to receiving my refund tomorrow being Friday

August 27, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Hi there, that’s certainly not the experience we want for our customers. If you’re open to it, we’d really like to help get this sorted for you. Please reach out to us at customerresolutions@comparethemarket.com.au with your details so we can look into this as a priority. - Lochlan

Rated 5 out of 5 stars

One call, more coverage and 25% reduction in my monthly health insurance

I wanted more things covered by my insurance. Compare the market did that AND SAVED me $50 a month (for a single). The new health insurance company then reduce my rate by a further $14 a month. One phone call which will save me over $750 a year! Brilliant service.

August 26, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Thank you for sharing this, Sally! We love hearing when customers have a great experience. Helping people compare their options and look for savings is what we’re here for. Thanks again for choosing Compare the Market and we hope you have a lovely day! - Lochlan

Rated 5 out of 5 stars

Easy experience

I was called almost immediately to set up a time to chat with an advisor.
My advisor made the experience of navigating private health insurance so easy to understand. She took the time to answer all my questions and I felt she had my experience in mind the entire time.

August 26, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Hi there, thank you for taking the time to share your feedback. We’re really pleased to hear our team was able to help make things Simples for you! Thanks again for choosing Compare the Market and we hope you have a lovely day! - Lochlan

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