We found the process, difficult and arduous, this isn't a negative given the circumstance. The process is incredibly in depth and thorough. To begin with, as with all things it is very overwhelming. W... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a positive experience with Compass and the panel process was run really well and handled smoothly and I felt at ease and empowered to start my fostering journey. Thank you
Company replied
Compass Fostering are very child and family orientated. Their communication and support 24/7 is also of huge value. As foster parents we feel our voice is heard and this helps us advocate and meet ou... See more
Company replied
I have been working as a foster carer with Compass for over 4 years. From the initial phone call through Panel and on to my first placement, the support they gave me was incredible. Additionally, as... See more
Company replied
Company details
Written by the company
Compass Fostering is a leading and respected independent fostering agency in the UK. We have been recruiting and training foster carers for over a decade, and pride ourselves in delivering the highest standard of support for our carers.
Contact info
3 Rayns Way, Syston, LE7 1PF, Leicester, United Kingdom
- 0800 566 8317
- carer.enquiries@compassfostering.com
- www.compassfostering.com
4.1
Great
141 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 48 hours
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Going next step cause the lies they…
Going next step cause the lies they told funny there so smug but surprising I have evidence they won't feel so smug trust me if you think about going to this company please don't they do damage children to face still getting children through there system if you want question ask me I don't care disgusting operation
October 25, 2026
Unprompted review
Reply from Compass Fostering
We're sorry to read your comments and recognise that you feel strongly about your experience with Compass.
The safety, wellbeing and best interests of children and young people are at the heart of everything we do, and we take any concerns raised about their care extremely seriously.
We understand that you have concerns about how matters have been handled and would welcome the opportunity to ensure these are considered through the appropriate channels. We would encourage you to contact us directly so that your concerns can be reviewed thoroughly and appropriately. Please email us via communications@compasscommunity.co.uk with 'Trust Pilot' as the email subject.
We are committed to listening, acting responsibly and maintaining the highest standards of care for the children and young people we support.
The Compass Team
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I have been a foster carer with Compass…
I have been a foster carer with Compass Fostering for 17 years. The ethics of the company is child focused but also they are very supportive of the foster carer. The staff are all approachable and helpful . We highly recommend Compass Fostering as a company to foster for.
October 23, 2026
Unprompted review
Reply from Compass Fostering
Thank you so much for your lovely feedback and for being part of the Compass fostering community for an incredible 17 years!
It's wonderful to hear that you've felt supported throughout your fostering journey. Supporting our foster parents is so important to us, because we know the difference that support makes to the children in their care.
Thank you for everything you do for children and young people, and for recommending Compass. We're so grateful to have you as part of our fostering family!
I have received amazing support from…
I have received amazing support from Compass since starting my fostering journey. We have faced some challenges and the support Compass have given us as been invaluable.
October 15, 2026
Unprompted review
Reply from Compass Fostering
Thank you so much for sharing your experience with us!
It means a great deal to hear that the support you've received from Compass has been invaluable, particularly when you and your family have faced challenges along your fostering journey.
We know that fostering isn't always easy, and your words are a wonderful reminder of just how important it is to have people you can rely on when things get tough. We're so pleased our team has been able to make a real difference when you've needed them most.
Your commitment to providing a loving, supportive home for children and young people is something we never take for granted. Thank you for everything you do, and for allowing us to be part of your fostering journey.
We're proud to have you as part of the Compass family! ❤️
The Compass Fostering Team
Compass is the way to go
From my initial enquiries to become a foster carer ,I found compass extremely informative and helpful ,a year later my feelings remain the same .i am supported in all I do.I feel my career as a carer very fulfilling
October 15, 2026
Unprompted review
Reply from Compass Fostering
Thank you so much for your lovely feedback!
It's so great to hear that, a year into your fostering journey, you feel just as positive about Compass as you did when you first got in touch.
We believe that fostering is so much more than a role. It's an opportunity to make a lasting difference to a child's life, and knowing that you find it such a fulfilling and rewarding career is incredibly special.
We're delighted that you've felt informed, encouraged and supported every step of the way. Our foster parents do extraordinary things every day, and we're passionate about giving them the confidence and support they deserve to do what they do best.
Thank you for choosing to foster with Compass and for the difference you're making to the lives of children and young people. We're so pleased to be sharing this journey with you! ❤️
The Compass Fostering Team
Fostering through Compass has been such a rewarding and life-changing journey, bringing so much warmth, growth, and joy to both the children and the families involved!
Fostering through Compass has been a wonderful experience from day one!
A company that dedicates to providing the very best in knowledgeable training and support to being confident in becoming a foster parent.
Compass provide thoughtful, valid, training that instills belief in yourself through the knowledge and meaning as to understanding how to supporting children in care. Their training will bring out the best of you to go forward to foster. With a continued training programme once fostering to add to your knowledge and understanding to help children in care . Training never stops at Compass, making you to feel confident with understanding to fostering techniques, helping to become a more thoughtful confident knowledgeable carer.
Management and staff are genuinely hands-on, they will always have your best interests at heart, caring for your needs, giving you piece of mind knowing that they "WILL" always be there for support when you need it. Compass feels more like a family institution than a company, they're very friendly and appreciative and very caring people who have best intentions in mind for you, always!
It really is an honour to be a part of Compass, they truly do appreciate their foster Carers and all carers do for young children, understanding the commitments we give.
Foster Caring through Compass has brought so much joy with self worth to my life, experiencing wonderful moments with children and for this I feel truly blessed!
Compass has always gone far above and beyond in their commitment to my fostering. Their positive attitude, unwavering support with excellence in guidance, the journey with Compass has been second to none! A most excellent company with so many rewarding opportunities to have had I'm so happy to be with Compass Fostering!
October 14, 2026
Unprompted review
Reply from Compass Fostering
Stanley, what an incredible review! Thank you for taking the time to share such heartfelt words about your fostering journey with Compass.
Reading about the difference fostering has made to your life, and the joy and fulfilment it has brought you, is truly special. It's a wonderful reminder of why we do what we do.
Fostering is an extraordinary commitment, and we're so grateful to have people like you opening their hearts and homes to children who need love, stability and a sense of belonging.
We're particularly touched by your words about feeling part of the Compass family. That's exactly what we strive for. We believe that when our foster parents feel valued, supported and empowered, they can make an incredible difference to the lives of the children in their care. Knowing that our training, guidance and teams have helped you feel confident and supported throughout your journey means so much to us.
But most importantly, thank you for everything you do for the children in your care. The moments of joy, the everyday acts of kindness and the lasting difference you make are what fostering is all about.
We're incredibly proud to have you as part of the Compass family, Stanley, and we look forward to continuing this journey together. ❤️
With heartfelt thanks,
The Compass Fostering Team
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I get lots of support & i have needed…
I get lots of support & i have needed it, navigating with local authorities or knowing what you can do if you feel something isn't right i know i can call my ssw anytime, they have been very kind & supportive when i lost my Dad recently & even arrange counselling whenever you need it so if you are considering fostering Compass is who i would recommend
October 14, 2026
Unprompted review
Reply from Compass Fostering
Thank you so much for sharing such a lovely review Andrea and for recommending Compass to others considering fostering.
We're especially touched by your kind words about the support you've received from your Supervising Social Worker and the wider team. We're also very sorry for the loss of your dad, and we're glad that our team could be there for you during such a difficult time.
Fostering is an incredibly rewarding journey, but we know it can come with challenges too. That's why we believe it's so important that our foster parents feel listened to, valued and supported, not just in their fostering role, but as people too.
Knowing that you feel you have someone to turn to whenever you need advice, reassurance or simply a listening ear means the world to us.
Thank you for being part of the Compass family and, most importantly, for the care, compassion and commitment you give to the children who need you. We're so grateful to have you with us. ❤️
The Compass Fostering Team
I had a positive experience with…
I had a positive experience with Compass and the panel process was run really well and handled smoothly and I felt at ease and empowered to start my fostering journey.
Thank you
September 17, 2026
Unprompted review
Reply from Compass Fostering
What wonderful feedback! Thank you so much for taking the time to share your experience with us.
Taking those first steps towards becoming a foster parent is a big moment, and we're delighted to hear that the panel process left you feeling comfortable, confident and empowered.
We know that starting your fostering journey can feel both exciting and a little daunting, so creating a welcoming, positive experience where you feel encouraged and ready for what lies ahead is incredibly important to us.
We're thrilled to be part of this exciting new chapter in your life and can't wait to see the difference you'll make to the lives of children and young people.
Welcome to the Compass family! ❤️
The Compass Fostering Team
Compass Fostering Assessment and Panel Process
This was a very positive assessment and panel process. We were both made to feel informed and invluded throughout.
The panel itself was very welcoming, and put us at ease.
August 26, 2026
Unprompted review
Reply from Compass Fostering
Thank you so much for sharing this lovely feedback Mark. We're delighted to hear that your assessment and panel process felt so positive, and that you both felt informed and included every step of the way. Making sure our foster parents feel supported and at ease, especially at panel, is so important to us, and it's wonderful to know our panel team achieved that for you. Thank you for your kind words, and for choosing to foster with us - we're so glad to have you as part of the Compass Fostering family!
I have worked for compass for just…
I have worked for compass for just under 5 years, the company supported me every step of the way, from my application to my continued training, my supervisors are very approachable, I am a single lady of a certain age . Who struggles rather with tech and been given the training, so I’m able to support the children in my care.
August 25, 2026
Unprompted review
Reply from Compass Fostering
Thank you so much for taking the time to share this, Trisha, and for your nearly five years with Compass! That dedication is something to be proud of.
What you’ve said really captures something we believe in strongly: technical skills can be learned, but the heart to make a genuine difference in children’s lives is truly special. That willingness to keep showing up for them, day after day, is what matters most, and it’s clear to us you bring that in abundance.
We’re also really glad the training and support around technology have made a real difference for you. No one should ever feel held back by unfamiliar systems or feel they have to figure things out alone. That’s exactly why we work hard to make sure the right training and support are in place, so foster parents like you, who have so much to offer the children in their care, can focus on what truly matters.
Please know that support doesn’t stop after induction. We’re always here, every step of the way, for as long as you’re with us.
Thank you again for everything you do for the children you support. Reviews like yours are a wonderful reminder of why we do what we do.
The Compass Fostering Team
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Absolutely amazing company
Absolutely amazing company
Supportive and child focused
Our so supportive of new carers
Can’t recommend enough
August 13, 2026
Unprompted review
Reply from Compass Fostering
Thank you for the wonderful review, Tim!
We’re so pleased to hear that you’ve found the team supportive and child-centred. Supporting foster parents well, especially when they’re first getting started, is one of our top priorities. No one should ever have to feel they’re starting their journey alone, so it’s lovely to know you’ve felt upheld by the team.
We couldn’t do this without the incredible work of our foster parents, so most importantly, thank you for the care, commitment and compassion you continue to show as a Life Changer every day. We’re very proud to support you on your fostering journey.
The Compass Fostering Team
Wouldn’t recommend compass fostering
Absolutely would not recommend Compass fostering. Me and my partner went through every emotion over the 8 months process. Every time Compass say jump we say how high completing every task as stupid as most of them are. After changing our entire house the way we live and then after 5 month telling us our dog that is extremely well behaved needs a cage. (Didn’t agree but I went out and brought a cage). Not only did me and my partner have to be angels but they needed to DBS check our siblings because of something they done when they were 17 years old.
We went as far as panel we got the yes on the day and was looking forward to starting to look after children and then we was hit with a “no you can’t foster” from the ADM (agency decision maker) because the bedroom the child is going in doesn’t have a fire door and apparently there is “damp” no visible damp but apparently the room after 8 month isn’t fit for a child, or anyone for that matter it should only be used for storage apparently, it’s been a bedroom since at least 1965 it has a nice big skylight ,radiator ,two plugs and a light with fresh carpet, everything in the room bed etc is brand new.
We are extremely heart broken the last 8 months out the window all the training and countless hours with our accessing social worker for the last 8 months and changing everything in and around the house and garden just to be told no you can’t be foster carers 3 weeks faster we got told yes on panel day? All because we don’t have a fire door on that room is such a hard thing to be told when we want this so much and are very passionate about becoming a Foster carer.
August 11, 2026
Unprompted review
Reply from Compass Fostering
Thank you for your feedback, Jasmine.
At Compass, we try to streamline the assessment process as much as possible, however due to each case being so unique, we must account for the level of complexity that brings.
Our panels are designed as a form of recommendation and once complete, even when a recommendation is made, we MUST delve in the details provided and conduct rigorous investigations/checks before giving the green light to foster parents. This is necessary for safeguarding and to ensure that placements are set up for success from day one.
Thank you for taking the time and committing the energy to the process. We are sorry that unfortunately in this instance that things didn’t work out as we had all hoped.
Safeguarding children remains our highest priority at all times. We are guided by the relevant legislation, statutory responsibilities, and safeguarding frameworks that underpin our work, and we are committed to following these requirements carefully and consistently. This means adhering fully to the agreed assessment and decision-making process, including thorough checks, detailed consideration of all information, and robust oversight, to ensure that decisions are made safely, appropriately, and in the best interests of children.
I can't recommend Compass enough!
I can't recommend Compass enough! From the assessment process, to the top quality training, to the ongoing support we receive as carers. We have had an amazing first year with Compass. Every member of the Compass team has been consistently knowledgeable, supportive and genuinely have our best interests at heart as much as the young people that we care for. We always feel listened to, our views and wishes are respected and we feel valued in all that we do. So glad we chose Compass to work with.
July 18, 2026
Unprompted review
Reply from Compass Fostering
Andrea, thank you for such a thoughtful review! It’s wonderful to hear that your first year with Compass has been such a positive experience.
Starting a fostering journey is a major step, so we’re especially pleased that you felt well supported from the assessment process and training right through to your first year as foster parents. Your comments about feeling listened to, respected and valued really mean a lot to us. Foster parents bring so much knowledge, care and commitment to their role. It’s important to us that your views are heard and that you feel genuinely supported by the people around you.
It’s also lovely to hear that our team has shown the same care for your wellbeing as they do for the young people you look after. Fostering works best when everyone works together, and we’re delighted that you’ve been able to build such strong relationships with our team.
Thank you for choosing to foster with Compass and, most importantly, for everything you have given to the young people in your care over the past year. We look forward to being alongside you for many more years to come!
The Compass Fostering Team
Amazing
I have been fostering with compass around 8 years now, I have had numerous of teenagers and little children to care for , as a single carer it can be challenging but the most rewarding job ever !
Compass are so supportive, with my amazing ssw and fantastic therapeutic team I have just had the best journey .
July 16, 2026
Unprompted review
Reply from Compass Fostering
Thank you for such a wonderful review, Kayleigh! Eight years of fostering is an incredible milestone, and it’s wonderful to hear that your journey with Compass continues to be positive.
Caring for children and young people across different age groups brings many unique experiences, and we know that doing this as a single foster parent can be particularly challenging. The fact that you describe it as “the most rewarding job ever” says so much about the kind of care, resilience and dedication you bring to the role.
We’re especially pleased to hear how supported you feel by your supervising social worker and therapeutic team. Having trusted people around you who understand both the rewarding and more difficult aspects of fostering is so important, and your kind words about them are deeply appreciated. We’ll be very happy to pass them on.
Most importantly, thank you for the safe and supportive home you have continued to provide to children and young people over the years. We’re proud to share this journey with you and very grateful to have you as part of our Compass family!
The Compass Fostering Team
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We're really pleased to be with Compass
We're really pleased to be working with, and for, Compass Fostering. They always provide us with great support and our supervision is of the highest quality. We never feel we are on our own - advice and help is not just at the end of a phone but in person. We'd recommend this organisation to anyone.
July 16, 2026
Unprompted review
Reply from Compass Fostering
Thank you for taking the time to leave such a thoughtful review, Mr Hobbs! We’re really pleased to hear how positive your experience with Compass has been.
Your comments about the quality of the support and supervision you receive are extremely important to us. We know fostering can bring both rewarding and difficult moments, so ensuring you have knowledgeable, approachable people around you (both in person and at the end of the phone) is one of our top priorities. We’re glad you feel genuinely supported and never left to manage things alone.
It’s also lovely to hear that you feel proud to be working with Compass. Strong fostering relationships are built on trust, consistency and cooperation, and your review reflects exactly the kind of partnership we hope to develop with every foster parent.
Finally, thank you for the care, commitment and stability you continue to give the children and young people you support every day. We’re grateful to work alongside you and proud of the partnership we’ve been able to build!
The Compass Fostering Team
could not ask for a better ccompany
compass are very helpful in our fostering journey from the day we started. Our SW is the best we could have hoped for always contactable if we need any help or advice. We would recommend anyone who are thinking of fostering is go with compass
July 13, 2026
Unprompted review
Reply from Compass Fostering
Mark, thank you for such a lovely review. Hearing that you “could not ask for a better company” genuinely means a lot.
We’re so pleased you’ve felt supported by Compass from the very beginning of your fostering journey. Having a social worker who is approachable, easy to reach and ready to offer advice when needed can make a real difference, so it’s wonderful to hear how highly you think of yours. We’ll be sure to pass on your kind words.
Thank you for being a Compass Life Changer. We’re proud to be supporting you and look forward to the years ahead!
The Compass Fostering Team
Would not recommend
We engaged with Compass for fostering support but found the process frustrating. From the start, administrative tasks were disorganised, with repeated requests for information already provided. The first social worker was professional, but the second didn’t show up and communication faltered. Accountability was lacking, and delays stretched on. The third also missed appointments and again, left us chasing them on whereabouts. Ultimately, missed appointments and slow responses made the service feel unreliable and inefficient. We had hoped for a supportive process, but instead, we felt our time was wasted. We would not recommend based on our experience.
July 11, 2026
Unprompted review
Reply from Compass Fostering
Thank you for taking the time to leave your review, Jo.
I'm sorry to hear about your experience. What you've described is not reflective of the standards we strive to uphold at Compass Fostering, and I appreciate you bringing your concerns to our attention.
I would like the opportunity to better understand your individual experience and will look into the matters you've raised so that I can respond appropriately.
We are committed to providing a proactive, supportive, and positive experience for everyone we work with, and we take all feedback seriously as it helps us improve our recruitment process
If you would be willing to discuss your experience further, please feel free to contact me directly at
karl.marsden@compasscommunity.co.uk. Head of Fostering Recruitment. I would welcome the opportunity to speak with you shortly.
Great company to be with.
We have been with Compass for nearly 3 years now and I can honestly say they are one of the best.
The team are all so friendly and always there for support and guidance.
There is always someone on the end of a phone, so you are never "alone" .
I would definitely recommend this company to anyone that would like to take the fostering journey.
July 8, 2026
Unprompted review
Reply from Compass Fostering
Thank you so much for taking the time to share your experience.
We're delighted to hear that you've enjoyed your first three years with Compass. Knowing that you feel supported and that there's always someone to turn to means a great deal to us, as we know how important that support network is throughout the fostering journey.
Thank you for everything you do to provide a safe, caring home for children and young people. Your recommendation means a lot, and we're proud to have you as part of the Compass family.
The Compass Fostering Team
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Compass - wouldn’t waste your time applying
I’m not someone who enjoys writing bad reviews however if this helps anyone reading this to consider another company then please consider elsewhere. Our experience has been horrendous, the communication from the company truly is terrible and our assessing social worker was the rudest person I’ve ever dealt with, my partner agrees and he works in security so has had his fair share of conversations but for a child social worker to insult our maturity, intelligence and accuse us of being passive aggressive whilst she was shouting down the phone at us was truly shocking. I don’t want to go on and on as we have already raised a complaint with the company but sadly several people we spoke to were unhelpful, rude and provided us with next to no information but accused us of not taking this seriously. We completed everything on time but when you have a social worker choosing to watch a football match over booking in home assessments that told us plenty without being shouted at or belittled.
Update - emailed compass as per the below reply from them and still nothing back. Can’t seem to be able to answer for their terrible service.
July 1, 2026
Unprompted review
Reply from Compass Fostering
Thank you for taking the time to leave your review, Sophie.
I'm sorry to hear that your experience did not meet your expectations. Our initial engagement with prospective foster carers is an important part of the journey, and what you've described is not representative of the experience most people have with Compass Fostering.
I would like the opportunity to better understand your individual situation and will look into the concerns you've raised so that I can respond appropriately.
At Compass Fostering, we are committed to providing a proactive, supportive, and respectful experience throughout every stage of the fostering journey, and we value all feedback as an opportunity to improve.
If you would like to discuss your experience further, please feel free to contact me directly at karl.marsden@compasscommunity.co.uk Head of Fostering Recruitment. I would welcome the opportunity to speak with you.
Over the pass 25 years of fostering…
Over the pass 25 years of fostering with Compass, we have consistently received excellent support and training. This has equipped us with the confidence, knowledge, and skills to handle the various challenges and rewards of fostering. Throughout this journey, we've developed a close-knit community around our fostering family and have enjoyed sharing our experiences. We've also encouraged others to consider fostering, helping them explore if it might become a meaningful part of their lives.
July 4, 2026
Unprompted review
Reply from Compass Fostering
Thank you for taking the time to share your experience and for your incredible commitment to fostering over the past 25 years.
It's wonderful to hear that you've felt consistently supported throughout your journey and that our training and guidance have helped you build the confidence and skills to care for children through both the challenges and the rewards of fostering.
We're especially pleased that you've found such a strong sense of community through fostering and that you've encouraged others to consider becoming foster parents. Personal recommendations from experienced foster parents like you are invaluable and inspire others to make a difference.
Thank you for everything you have done—and continue to do—for the children in your care.
The Compass Fostering Team
Understandably difficult, but well worth it.
We found the process, difficult and arduous, this isn't a negative given the circumstance. The process is incredibly in depth and thorough. To begin with, as with all things it is very overwhelming. We were consistently moving forward at a rather fast pace (pushed by us) however at times we also slowed it down when we thought we were being bogged down by it all. There was the expected never ending middle of the process which we didn't enjoy, however at this point we were also given the contact details of other fosterers who made light of the situation and were a real breath of fresh air.
July 3, 2026
Unprompted review
Reply from Compass Fostering
Thank you for taking the time to share your experience.
We appreciate your honest feedback about the assessment process. It is designed to be thorough because it's such an important decision for both the children who need foster homes and the families who welcome them. We also recognise that it can feel overwhelming at times.
It's great to hear that connecting with other foster parents helped you through the process and that their support made a real difference. We know there's nothing quite like hearing from people who have been on the same journey.
Thank you again for sharing your experience. We wish you every success as you continue your fostering journey.
The Compass Fostering Team
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