Great experience. Engineer lovely, friendly, efficient. The engineer went the extra mile, helping us with an additional task that probably was not within his remit - which we were very grateful for. H... See more
Company replied
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Review summary
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We have been using Alpha Fire for our fire alarm commissioning across multiple sites for the past three years, and their service has been consistently excellent. I want to give a special mention... See more
5 stars for Jack at Fire Safe in the Bromsgrove team today! Jack quickly and efficiently resolved a problem I had regarding follow up work following an alarm installation. When I called the office,... See more
Company replied
Rebecca Burton was my first point of contact via the phone and she made a great first impression of Intrasafe. Then dealing with Henry Scriven was easy and professional; he made the extra effort to vi... See more
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Company details
- Contractor
- Electrical Engineer
- Elevator Service
- Environmental Health Service
- Fire Alarm Supplier
- Fire Protection Consultant
Written by the company
Complii is a leading integrated provider of safety and regulatory compliance services across water and air, fire and security, electrical, and lifts and escalators. We support teams across complex, multi-site estates throughout the UK. As a trusted compliance partner, we work across many sectors, including hospitality, leisure, healthcare, education, retail and commercial property to reduce risk, assure regulatory compliance, and protect people, businesses and assets. Delivered through specialist divisions, our services provide high-quality, reliable outcomes. By consolidating multiple compliance disciplines under one trusted partner, Complii reduces supplier fragmentation, providing clear, comprehensive, cost-effective solutions all in one place. We simplify complex compliance legislation, providing you with assurance and confidence that compliance is being managed effectively. Working side by side with our clients, we deliver essential risk, regulatory, and compliance services across the built environment – helping to meet obligations, protect assets and reputations, and ensure the safety of customers and your workforce. From assessment and advice through to servicing, testing, and ongoing support, we focus on quality. We’re not just a supplier – we’re your trusted compliance partner, offering clarity, control, and peace of mind. We’re by your side, every step of the way.
Your Trusted Partner for Building Compliance
Written by the company
- By your side, every step of the way.
- We’re your trusted partner, here to help you navigate the often complex and confusing regulations surrounding building compliance. We work alongside your business, and the challenges you face, to provide end-to-end cost-effective solutions to meet all your building compliance needs. We pursue the highest standards and embrace continuous improvement in everything we do, helping to cultivate lasting relationships with our customers built on reliability and respect.
Contact info
85 Great Portland Street, W1W 7LT, London, United Kingdom
- 0330 043 4344
- trustpilot@complii.com
- www.complii.com
4.9
Excellent
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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ARA run a professional friendly service
ARA have been providing our water testing for several years. They are always professional and work in a quiet manner that does not impact the day to day running of the surgery.
July 30, 2026
Outstanding Service & Reliability – Highly Recommend Tom Smith!
We have been using Alpha Fire for our fire alarm commissioning across multiple sites for the past three years, and their service has been consistently excellent.
I want to give a special mention to Tom Smith, who is without a doubt the best engineer we’ve worked with. He is incredibly reliable, always shows up exactly on time, and takes full responsibility for every job he undertakes. When Tom is on-site, we know the work will be completed thoroughly and to the highest standard.
If you are looking for a dependable company for your fire safety systems, I highly recommend Alpha Fire—and definitely ask for Tom!
July 31, 2026
Unprompted review
Friendly, Efficient - Great Service
Contractor was friendly, easy going and made the job really quick and efficient. Prioritised the areas we needed doing first. Went through exactly what he had done and what would happen next. Great Service.
July 31, 2026
The engineer was pleasant and went…
The engineer was pleasant and went through the faults with me.
July 30, 2026
Fire Risk Assessment by Jamie Tooke
I have just had a Fire Risk Assessment carried out for our office space by Jamie Tooke, who was absolutely fantastic. He was very informative and made sure to thoroughly check everything. Thank you very much to Zeta, you have been great and I would reccommend your services any day!
July 30, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent and prompt service
July 23, 2026
Reply from Complii
Hi Paul,
We're so glad to hear that our service was excellent and prompt for you. We truly appreciate your positive feedback!
Best wishes,
Complii
Darren was lovely!
Darren was lovely - he was informative without being patronising, and he was easy to talk to. Risk assessment was carried out thoroughly but without disruption to operations. Thank you!
July 30, 2026
Reply from Complii
Hi,
We are delighted to hear about your positive experience with our team member. It's fantastic to know that the risk assessment was conducted thoroughly and efficiently, without causing any disruption. We truly appreciate your kind words!
Best wishes,
Complii
Great service engineers on every visit
Great service engineers on every visit, issues resolves quickly and effectivly
July 30, 2026
Reply from Complii
Hi Martin,
We are delighted to hear that our service engineers consistently provided great service and resolved issues quickly and effectively. Thank you for your wonderful feedback!
Best wishes,
Complii
Professional Service.
Regular gentleman who attends. Always very polite and helpful. Professional service.
July 30, 2026
Reply from Complii
Hi Amy,
We are so happy to hear about your positive experience with our professional service. We truly appreciate your kind words and feedback!
Best wishes,
Complii
The staff member sent out to us was…
The staff member sent out to us was lovely, very quick and efficient!
July 30, 2026
Reply from Complii
Hi Olivia,
We're so happy to hear that our staff member was lovely, quick, and efficient. We truly appreciate your positive feedback!
Best wishes,
Complii
The engineer was helpful
The engineer was helpful, polite and explained everything clearly. He went above and beyond by showing us how to reset the alarm after the new call points were fitted last week.
July 29, 2026
Reply from Complii
Hi Sarah,
We're so pleased to hear that our engineer provided such helpful and clear explanations. It's wonderful that they went the extra mile to assist you with the alarm reset. Thank you for your kind words!
Best wishes,
Complii
I had a problem
I had a problem, the engineer turned up promptly and fix the problem quickly
July 29, 2026
Reply from Complii
Hi Keith,
We're so pleased to hear our engineer arrived promptly and resolved your problem quickly and efficiently. Thank you for sharing your positive experience!
Best wishes,
Complii
Great service from Logic
Great service from Logic. Reece was professional, friendly, and knowledgeable. He carried out the work to a high standard and made the whole process easy. Highly recommended!
July 28, 2026
Reply from Complii
Hi,
We're so pleased to hear that our service was excellent and that our team member was professional, friendly, and knowledgeable. It's wonderful to know the work was carried out to a high standard and made the process easy for you. We truly appreciate your recommendation!
Best wishes,
Complii
Excellent Service and Peace of Mind
Had a routine sprinkler service visit and was very impressed with the experience. The engineer arrived on time, carried out a thorough inspection, and ensured everything was working correctly before leaving. Professional, knowledgeable, and happy to answer any questions. Great service and peace of mind knowing the system is in excellent condition. Highly recommended.
July 28, 2026
Reply from Complii
Hi,
We are so pleased to hear about your positive experience with our service! It's wonderful to know that our engineer was professional, knowledgeable, and able to provide you with peace of mind. Thank you for your kind words and recommendation.
Best wishes,
Complii
Reply from Complii
Hi Craig,
We're happy to hear that you enjoyed your experience. We appreciate your positive feedback!
Best wishes,
Complii
Reply from Complii
Hi Jermaine,
We are so pleased to hear that the work was completed to your satisfaction and that you had a positive experience with us. Thank you for your kind feedback.
Best wishes,
Complii
I would like to express my sincere…
I would like to express my sincere appreciation for the exceptional service provided by Tom. The level of customer care and cooperation with the on-site team was truly commendable. It is always a pleasure to experience such dedication and professionalism. This positive interaction significantly contributed to the success of our efforts.
July 22, 2026
Unprompted review
Reply from Complii
Hi Lukasz,
We are incredibly grateful for your wonderful feedback regarding the exceptional service provided. It's truly rewarding to hear that our team's dedication and professionalism contributed significantly to your successful efforts. We appreciate you taking the time to share your positive experience.
Best wishes,
Complii
Friendly and professional
July 24, 2026
Reply from Complii
Hi Becky,
Thank you for leaving us a review, we're glad to hear you had a positive experience!
Best wishes,
Complii
Richard was efficient and worked around…
Richard was efficient and worked around a busy GP practice with ease. A lovely experience
July 23, 2026
Reply from Complii
Hi Lucy,
We're so pleased to hear that our team member was efficient and worked seamlessly within your busy practice. Thank you for sharing your positive experience with us!
Best wishes,
Complii
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