I ordered an item, and never received it. First, from payment I had to wait a week for delivery, second, they were delaying delivery date every day for 5 days in a row, and when i wrote to them, that... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have ordered three electronic things including a wireless ear buds and a mobile telephone from this site and they have come to me quickly and the products have been fine, as described. No complaints... See more
The camera I ordered work perfectly when conntec directly to laptop but didnt work at all when connetced to dock station. The problem was not with camera but with the dock but I didnt want to use ca... See more
I bought a jumpstarter powerbank. The item was better than I expected and it arrived so quickly (1 day after my order). Also packaged well. Downside, they keep sending you mail to fill trustpilot but... See more
Company details
About CS MEGASTORE
Written by the company
CS MEGASTORE (formerly ComputerSalg) has been online since 1999 and is today one of the largest webshops in the Nordics in terms of product range. While the name has changed from ComputerSalg to CS MEGASTORE, it is still the same webshop, the same team, and the same service. With more than 2.8 million products, you can find everything from electronics and IT to home appliances, home & living, beauty, sports, office supplies, books, and much more.
What started as a small local store focused on computers and software has grown into a true megastore with MEGA amounts of tech, MEGA amounts of beauty, MEGA amounts for everyday life – and everything in between. The name change to CS MEGASTORE is a natural next step and better reflects the scale and variety we offer today.
From our modern 10,000 m² warehouse in Ringsted, Denmark, we process more than 90,000 orders every month. We continuously work on improving our logistics and packaging processes to ensure fast delivery and a reliable shopping experience.
Our customer service team is available on weekdays, and our high Trustpilot rating reflects our focus on service, availability, and reliability.
Same team. Same service. Just a name that matches the megastore we’ve grown into.
What started as a small local store focused on computers and software has grown into a true megastore with MEGA amounts of tech, MEGA amounts of beauty, MEGA amounts for everyday life – and everything in between. The name change to CS MEGASTORE is a natural next step and better reflects the scale and variety we offer today.
From our modern 10,000 m² warehouse in Ringsted, Denmark, we process more than 90,000 orders every month. We continuously work on improving our logistics and packaging processes to ensure fast delivery and a reliable shopping experience.
Our customer service team is available on weekdays, and our high Trustpilot rating reflects our focus on service, availability, and reliability.
Same team. Same service. Just a name that matches the megastore we’ve grown into.
Contact info
Tinvej 7, 4100, Ringsted, Denmark
- 70222332
- salg@csmegastore.dk
- csmegastore.dk
4.2
Great
78K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
bestilte 1x National Geographic…
bestilte 1x National Geographic Tyrannosaurus Rex TORSDAG og LØRDAG var den klar til afhentning
April 25, 2026
Unprompted review
No complaints at all.
I have ordered three electronic things including a wireless ear buds and a mobile telephone from this site and they have come to me quickly and the products have been fine, as described. No complaints.
April 17, 2026
Unprompted review
I didn't get the item
I ordered an item, and never received it. First, from payment I had to wait a week for delivery, second, they were delaying delivery date every day for 5 days in a row, and when i wrote to them, that I'm disappointed with that, and that I want to cancel my order. The funny part was, they answered me, that my item isn't even shipped, so it would be very easy to cancel my order. Wow! That's "awesome" client service.
April 23, 2026
Unprompted review
Reply from CS MEGASTORE
Thank you for your review.
We sincerely apologize that your order was delayed. While our delivery times are estimated and delays can unfortunately occur due to unforeseen circumstances, this does sound excessive and is certainly not the level of service we aim to provide.
Based on the information in your review, we are unfortunately unable to locate your order. Please feel free to update your review with your order number so we can investigate further and see what happened in your specific case.
Kind regards,
Tea
I've got issue with my smart lock…
I've got issue with my smart lock battery and it took 4 months to fix it, but they have an literally active costumer service and solved my problem by changing the product.
Customer service perfect✅️✅️✅️
Problem solving very good✅️✅️✅️
Time: Took a little long ✅️
April 19, 2026
Unprompted review
Amazing services
Amazing services, a lot of products and fast delivery ^^✓
April 17, 2026
Unprompted review
Very good customer service
The camera I ordered work perfectly when conntec directly to laptop but didnt work at all when connetced to dock station. The problem was not with camera but with the dock but I didnt want to use camera with laptop. Therefore, I requested to them to return and provide return label and they accomodated my request.
Price are very good and customer service even good.
April 15, 2026
Unprompted review
Fast & Reliable
I bought a jumpstarter powerbank. The item was better than I expected and it arrived so quickly (1 day after my order). Also packaged well. Downside, they keep sending you mail to fill trustpilot but they deserve a good point so it's alright.
April 9, 2026
Unprompted review
Everything is ok,I like here but…
Everything is ok,I like here buy perfumes.
April 8, 2026
Unprompted review
very very very bad
very very very bad
i get a sew machine at december 2025, it was failed, i returned to service and is april 2026 and I still without machine, devolutions, updates, ANYTHING.
April 7, 2026
Unprompted review
Reply from CS MEGASTORE
Thank you for your review.
We sincerely apologize for this experience – this is certainly not the service we aim to provide, and we fully understand your frustration with such a long process without updates or resolution.
Based on the information in your review, we are unfortunately unable to identify your order. We kindly ask you to update your review with your order number so we can investigate your case further and see exactly what has happened.
We would very much like to look into this and help resolve the situation for you as quickly as possible.
Kind regards,
Tea
Think twice before you order a perfume…
Think twice before you order a perfume from them! I purchased one for first time and when received i experienced huge difference in quanity/intensity which force me to claim and return it. Now they are refusing to give a refund or send a new because of the same reason’s i claimed it for😡
I Will definitely go further with this….
March 10, 2026
Unprompted review
Reply from CS MEGASTORE
Thank you for your review.
We are sorry to hear that you are dissatisfied with the outcome; however, we stand by our decision in this case.
We would also like to clarify that your initial complaint concerned the intensity and longevity of the fragrance – not the quantity in the bottle. Our claims department has assessed the product and confirmed that the fragrance performs as expected.
When we received the returned item, more than 50% of the liquid was missing, and the batch codes on the bottle and packaging did not match. Based on these findings, we are unfortunately unable to approve your complaint or offer a refund.
If you do not agree with this decision, you are of course welcome to take the case further with an independent consumer complaints body for an external assessment. You can find more information here: https://www.csmegastore.se/complaint-options
Best regards,
Tea
Great Price
Delivered on time, Great price, good communications, product looks fine.
March 24, 2026
Unprompted review
Nem installation af Canon printer.
Leveret til tiden og i god stand.
Der fulgte ingen software med, men en QR kode, der linkede til producentens web site.
Installationen forløb problemfrit.
March 22, 2026
Unprompted review
Highly recommend company 🤩🤩🤩
Absolutely perfect experience! I received my dumbbells in flawless condition — everything was extremely well packaged and protected. The delivery was impressively fast, and the whole ordering process was super easy and smooth.
What really stood out to me was the communication — I was constantly updated by email and always knew exactly when to expect my delivery, which made the whole experience completely stress-free.
Honestly, everything about this company is top-level. Highly recommend — I will definitely order again!
March 19, 2026
Unprompted review
Customer Service?
Do you guys actually have a customer support? I called you guys and for 24 minutes nobody answered. I called on the phone number publicly listed on your website, and within the opening hours listed on your website… i really hope you are at least answering mails.
30 BANK days to reserve money from my account, I am really curious who’s idea was that.
March 18, 2026
Unprompted review
Reply from CS MEGASTORE
Thank you for your review.
We’re sorry to hear that you had difficulty getting through to us by phone – that’s of course not the experience we want to provide. There can unfortunately be periods of high call volume, but we are continuously working to improve our availability.
Regarding the 30 banking days: this is not something we control. The amount on your order was only reserved, not charged. Once an order is cancelled, the reservation is released immediately from our side.
However, how quickly the amount becomes available again depends on your bank or payment provider, and in some cases this can take up to 30 days. This is determined by your bank’s policies, not ours.
If you still need assistance, you are very welcome to contact us by email – we will of course help you further.
Kind regards,
Tea
Easy and fast.
Easy and fast.
The delivery information was not accurate, it took a long time for the package to leave CS MEGASTORE. The prognostic for delivery as listed on the website (even if it ended up being fast) are in my experience of the postal / delivery service in Sweden, especially towards northern Sweden, not realistic.
March 18, 2026
Unprompted review
Don't answer customer request
2026-04-02
Despite several times I contacted them asking for the refund, they continue "buying time" for theirselves and don't refund me the money. They always have a different excuse and ask more time. Imagine that I bought the equipment in the end of January, sent it back by 5th February and now it is almost 60 days and no refund was made.
I had to fill a refund claim via the credit card to try a refund as it seems ComputerSalg/ CS Megastore is not interested in doing it.
2026-03-13
I wonder if this company is going bakrupt?
I bought an air fryer from them, they sent it with deffect, I asked to send back the machine and refund. They stop answering me for several weeks.
March 13, 2026
Unprompted review
Reply from CS MEGASTORE
Hi.
Without identifying credentials as a name, invoicenumber or casenumber, i can't verify or comment on your review, much less the case you are referring to. Please send us an email with the casenumber and wait for a reply.
NB: If you already have sent us an e-mail, wait for reply. The more emails you send, the more you are pushed back in the que as the system collects all your mails under the latest one. I.E. if you send a mail every other day, your correspondance is pushed to the latest one and it could possibly be weeks before we catch up. Please have patience and we'll get to your mail as soon as possible.
Jannick | Customer Service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.