COMRAD Reviews 

This company is a scam and I wish I had read these reviews first. I tried to change the color of the socks within 30 minutes of original order. “too late “, they were already shipped but I was told I could easily return them. Sure!! They arrived 10 days later. I didn’t open. Got the return mailing label and sent off. Received notices from Fed Ex that the address had changed and there was no forwarding address. The socks were returned to me. They are sitting here unopened. I have contested this charge with my credit card so expect to receive a credit. What a sham.

"Delivery issues" despite a properly completed RMA using FedEx ground label provided by the merchant led to major refund delay. RMA was accepted and then "in transit" on 9/25. A week later, having received no status update from FedEx or the vendor re: RMA or approved refund, I discovered that FedEx never delivered the RMA bc of "incorrect address", without notifying me. Tried to call COMRADSOCKS, but they have NO Cust Svc or other phone! Eventually reached an email CS bot, after wasting hours. Supposedly, refund has been issued - I will believe it when I see it.
NEVER AGAIN with Comradesocks (too bad, because their product is decent).

They have a misleading return policy. Be aware! It is not 30 days from your receipt of the product it is 30 days from order. So if it takes 2 weeks to receive the product you only have 2 weeks to get it returned!

Per their policy:You must start your return or exchange within 30 days of your purchase date.

FYI the socks are not made for those under 5’8”.

I needed help with a return, so over the course of a month, I emailed their help email three times and filled out the help form on their website twice. I never got a response. Incredibly disappointed in the poor customer service and complete lack of communication.

Don't waste your money. I paid $42 for a pair of compression socks. Every lint bug appears on my socks which is most difficult to remove. Don't buy!

I never received the delivery. After one month of placing the order, the tracking number still shows the items status as "shipped" and no other updates.
I have emailed the company twice, and they have not responded. They have no phone number provided and no live chat. Terrible customer service, and a terrible business that does not deliver items.
Do not buy from this company. It's a scam. They are stealing your money at this point.

Socks never arrived. I asked for a refund and they sent a gift card for the amount I paid minus shipping. I don't plan on using the gift card, I would have preferred a refund to my debit card. I even paid a fee for free returns at the time of purchase.

I ordered a three pack of compression socks on November 10. I received my order on November 17. Sometime in the following week I tried on one pair of the compression socks. They were so incredibly tight. They cut off circulation and left deep indentation in my legs. I am a 5 foot one, 110 pound girl so weight is not the problem. I requested a return on December 11. I was denied my request because they said it was outside the 30 day window. I argued rightfully that I received my order on November 17 and thus was still within my window. They refused to accept my return. So not only do they make a garbage product. They have fraudulent business practices.

Ordered some socks online. I did not receive them. The delivery driver photo was not my address. I explained it to them and my emails have been getting ignored. I am mad that they don’t stand behind their statement customer satisfaction. And I lost my money shopping on their website.

Horrible, if been trying to reach them via phone, email,chat. No one calls you back, responds to emails, and worse yet, no one answers the chat service. DO NOT BUY!

Tracking info was provided after delivery which I never received the package. They were supposed to send a replacement package, no tracking number ever sent. I have emailed the company several times, plus left a voicemail. No response and it's been over 1 week since I last reached out to the Company. Horrible customer service. I am currently out $70. Buy at your own risk!

Placed an order 2 weeks ago. Confirmation email says it will ship within 2-3 business days. After 5 business days I reached out. An AI chat bot replied saying they were looping a human into this email to hemp me…they did not loop anyone in. I’ve sent 4 additional emails and left a voicemail. I heard back from someone who assured me they would find out where my order was in the warehouse (over 24 hours ago). Never heard back. Sent another asking for an update or a refund. Crickets. Going to have to contact my cc company.