Conforama .. you can do better than this!
I ordered a Relax recliner chair from Conforama Tenerife Spain which was delivered on the 23rd July 2026. On the 25th July I reported an issue regarding my order to an assistant in the Las Chafiras store. The issue was the uneven gap at each side of the chair also the poor quality of the arm cushions which didn't correspond with the zip fittings. I provided photos and the assistant confirmed that the gaps were not correct and requested that a colleague should come to my home. Two delivery men came two days later and disassembled the chair and tried to correct the gaps but the chair was still the same after being assembled again. I was told by the men that it was just the chair and the problem was minimal and they couldn't do anything. However, I was not happy with that and returned to the store in Las Chafiras the next day and spoke with another assistant who advised me that a replacement had been ordered but after consulting his computer he realized that this was a mistake and the report from the delivery men said that the chair was ok.. I then asked to speak to the manager and was directed to the customer service desk. The assistant rang the manager but was told by her that she was not going to speak to me and would not change her mind regarding the chair. I was astounded that she didn't have the curtesy or professionalism to speak directly with a customer. I have sent a complaint to Customer services and attached photos... I received an acknowledgement email with reference number 2026072830012265 on the 7th August... I am still waiting for someone to contact me.. The chair is poor quality, looks uneven and is unacceptable.
Ref : Ticket#2026072830012265] RE: Factura ..RFAC1080348