Consumind.nl Reviews 

Terrible customer service
The guy called me to offer alternative energy contract stating several times that "yeah energy rates will even triple by next year and you need to sign your contract with cheap tarriff now and blah blah" and the moment the moment I started arguing about his statement he hanged up the phone 🤣

Terrible service. Unprofessional staff who use aggressive way to force you to listen to them. I did not trust their service and do not recommend that others get deceived by them. It is unfortunate that such bad service still exist in the world!

All the answers provided crisp and clear.

Consumind tricked my Mother (83) by phone call in a new energy contract! These procedures are illegal in many countries! Why not in the Netherlands?

I´ve been reached by Consumind on 10/09/22 to change energie supplier and they offered me a fixed monthly payment of 93 euros and you charging me 287 euros. I´ve agreed because I´m payment 150 euros per month on my current energy supplier. The guy from Consumind said that the amount could change because you take the last 3 years history from the house consume but he also told me if that happens I can call Innova and they will fix back to the fixed amount and that I have 14 days reflexion period. I sent an message asking about that on 20/09/2022 and they took 7 days to asnwer me. In the e-mail they told that I can only reduce the amount in 15%, so I answer right away that I would like to cancel this agreement because they are not able to keep their word in the agreement. I called the Innova customer support today and I talked to a completely changed and impolite lady who was rude to me and treated me in a very nasty manner and hung up the phone while i was talking to her to try to resolve this situation. After that, I reached Consumind and explained what happened, and they just told me they will listen the call to see what we agreed and then they will see what they can do about it and they will let me know on Friday or after the weekend. They will listen that they guaranteed that I´ll not have any "surprise" when I receive the bill, and this didn't happened. I don't know how this will be solved, but I'll write for next potencial customers be aware about this companies.