Contact Security Services Reviews 1,061

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent service from initial contact through to installation and ongoing maintenance. Customers highlight the staff, including engineers and office personnel, as friendly, professional, and highly efficient, often going above and beyond to ensure satisfaction. The customer service team is frequently commended for being helpful, patient, and responsive, making interactions pleasant and productive for consumers. Reviewers also appreciate the smooth user experience, noting that installations are carried out neatly and efficiently, with clear explanations of how systems work. However, some customers also noted minor issues, such as a bit of mess left outside after installation, or needing to call back the next day because a system update wasn't working.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the team's knowledge,... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Customer communications

Reviewers highlight positive aspects of contact, with many recommending the service for home or business... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as excellent and... See more

User experience

Consumers find the user experience to be positive, with many describing it as excellent and outstanding from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived on time. Exceptionally nice young man, who did the work with no fuss whatsoever. Changed batteries in our key units on request without query. He gave you the impression we were dealing with a... See more

Company replied

Rated 5 out of 5 stars

We compared services and prices with other providers and found CSS to be much better value for money. Their service was excellent from the first telephone call to the engineer who fitted the system f... See more

Company replied

Rated 5 out of 5 stars

I've always had a good experience with Contact Security. The engineer arrived to do the annual full service of the alarm within the timescale given and was very polite and efficient. On arrival he put... See more

Company replied

Rated 5 out of 5 stars

I have been with Contact Security for many years now. I recently added CCTV and a video doorbell to my alarm system and the work was carried out on time to my satisfaction. The customer service team a... See more

Company replied


Company details

  1. Security Equipment Store
  2. Security System Installer
  3. Security System Supplier

Written by the company

Contact Security Services provides professional security solutions for homes and businessess all over Scotland.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Lewis &John

Lewis &John, visit 02/06, very professional, helpful, informative and genuinely nice guys,. Made me feel very confident in their abilities and workmanship. Pleasure to have had them in my home. Many thanks MARGARET Nisbet

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Professional Company and excellent staff

We wanted to fit security cameras at our home and researched a number of companies including CSS. Having read many positive reviews and impressed by the products and service on their website, we decided to contact them for a quotation. Their representative Gary made an appointment and discussed our requirements. We explained what we were looking for and Gary asked if we would ever consider a full alarm system, explaining the benefits of a modern system which worked in tandem with the cameras we required. Having considered the information and costs provided, we decided that this option was more suitable to our needs.

The installation was carried out by Ryan and Chris, who were professional, pleasant and considerate. They clearly had good knowledge and experience of fitting such systems and wasted no time carrying out a professional job to our satisfaction.

Overall we are very pleased with how the system is operating, the quality of images provided to our phones and the simplicity of use. Their Customer Support were on hand when additional information was requested and we have been thoroughly impressed by all the team we have been in contact with.

We would have no hesitation recommending CSS to anyone in the future.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

I have been a customer of Contact…

I have been a customer of Contact Security for around 7 years and now on my second alarm system after upgrading last year. Whilst the original alarm was very good, the upgraded “Ajax” alarm is so much better with wide configuration options and a very user friendly app, and have been considering the addition of their excellent cameras for complete peace of mind.
All staff members I have personally dealt with from the business owner through customer services to the engineers have been helpful, friendly, efficient and competent.
and would throughly recommend Contact Security for all your home or business security needs.

March 25, 2025
Rated 5 out of 5 stars

I was impressed by their expertise and…

I was impressed by their expertise and quality of installation. The team operates with a proactive service model that anticipates needs and ensures everything runs smoothly. A truly excellent experience from start to finish—thank you!

August 15, 2025
Unprompted review
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team. I'm sure our team will be delighted to hear your feedback also.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars

The team is always incredibly friendly

The team is always incredibly friendly, polite, and respectful of my home. On the day of my service, I was running a little late, and the engineer was very kind to wait for me to arrive. The service itself was quick and efficient, and as always, I was left feeling reassured that everything is in perfect working order and my home is protected. A truly excellent and trustworthy service.

September 23, 2025
Unprompted review
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for sharing your positive experience with us, we greatly appreciate the feedback.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Have a lovely week.

Laura
Customer Service.

Rated 5 out of 5 stars

Great service

Our yearly service was done with no issues and to a high standard.

November 6, 2025
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars

Fantastic service

Great communication from the very beginning, with a clear and detailed explanation of the products and services, along with helpful recommendations to meet our needs. The engineers were friendly, professional, and very accommodating throughout the installation process. They did an excellent job demonstrating our new security system, making everything easy to understand.
We were recommended this company by a family member, and we can absolutely see why — we’ll definitely be recommending them ourselves!

October 28, 2025
Unprompted review
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team. I'm sure our team will be delighted to hear your feedback also.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars

Camera service

Camera service. Excellent service from Andrew.
His arrival was very punctual, cleaned the cameras and checked everything was working efficiently.
Would definitely recommend contact security services

November 6, 2025
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for sharing your positive experience with us, we greatly appreciate the feedback.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Have a lovely week.

Laura
Customer Service.

Rated 5 out of 5 stars

Peace of Mind Thanks to Contact Security

I recently had Contact Security install a new alarm and CCTV system at my property, and I couldn’t be happier with the service. From the initial consultation to the final installation, the team was professional, friendly, and really took the time to explain how everything worked.

The engineers arrived on time, worked neatly, and made sure the system was set up exactly the way I wanted. They even helped me set up the mobile app and tested everything before leaving.
I also found their pricing very fair compared to other companies I looked at.

Would definitely recommend Contact Security Services to anyone looking for a reliable, trustworthy company for home or business security.

November 6, 2025
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars

The individuals employed by this…

The individuals employed by this company are exceptionally commendable. I contacted them regarding an issue with my security camera's WiFi connection. They assured me of their utmost effort, and an engineer, who was en route home, graciously stopped by and resolved the problem. This was a fantastic demonstration of their commitment.

October 30, 2025
Contact Security Services logo

Reply from Contact Security Services

Good afternoon,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team. I'm sure our team will be delighted to hear your feedback also.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars

Contact security have been with us for…

Contact security have been with us for over 10years. They are consistent with a very high standard of home security and very responsive at all times.

October 29, 2025
Contact Security Services logo

Reply from Contact Security Services

Good afternoon,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars

First class service as always

First class service as always ! I expect nothing less from these guys now . Never disappointed.

October 30, 2025
Contact Security Services logo

Reply from Contact Security Services

Good afternoon,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars

Trustworthy Company

Arrived on time. Exceptionally nice young man, who did the work with no fuss whatsoever. Changed batteries in our key units on request without query. He gave you the impression we were dealing with a company we could trust (which I knew anyway)

October 31, 2025
Contact Security Services logo

Reply from Contact Security Services

Good afternoon,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team. I'm sure our team will be delighted to hear your feedback also.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars

Good service again this year.

Annual service carried out efficiently by a very helpful technician. Very thorough and knowledgeable. Also helped us with queries about the keypad operation.

October 30, 2025
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for taking the time to share your positive experience. I have passed your feedback onto the team. I'm sure our team will be delighted to hear your feedback also.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Kind regards
Laura
Customer Support

Rated 5 out of 5 stars
Contact Security Services logo

Reply from Contact Security Services

Good morning,

Thank you for sharing your positive experience with us, we greatly appreciate the feedback.

Please remember we are always available on 0800 7555 555, if you ever need our assistance.

Have a lovely week.

Laura
Customer Service.

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