I had a huge problem with the delivery, nothing to do with coolshop but coolshop through thick and thin got my package delivered to my home. They are professional and competent and always gave me the... See more
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I was quite worried when placing my first order (nothing big — just a CD), because the store was completely unknown to me, based abroad, with a suspiciously low product price and equally low shipping... See more
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Never buy anything from this store, no any service at all. They even don't have a service number. If something happened, what they can say is noting they can do.... Silly company.
Company replied
Ordered several times from their website. They always ship it fast and the items arrive in good condition. Love the point reward system so I can get discounts on items. Would love to see a bigger asso... See more
Company details
- Game Store
- Appliance Store
- Cosmetics Store
- Decoration and Interior Design Store
- Electronics Store
- Toy Store
About Coolshop
Written by the company
"Why should games be so expensive?" "We must be able to sell video games cheaper"
From these two original thoughts came the main desire to form Coolshop back in 2003. This was to become the foundation for what is Denmark's largest and now one of Europe’s fasting growing online video game and accessories stores.
Mark one of the co-founders said “if we are big enough, then we can buy in such large quantities that we can skip over several links in the supply chain, thereby achieving significant savings”. Mark was of course right in letting this idea form the backbone of the business. So, since this day we have formed and built on the philosophy, we choose to call The Magic Five Points:
“We would be best on price, service, information, security and selection.” It was therefore natural to choose the Internet as a platform to sell games as this allowed us to offer our lower prices to a much larger and wider audience. Indeed, Coolshop holds over 200,000 games which are ready to dispatch the same day they are ordered.
The Internet has also given us the opportunity to provide more detailed information on our products. From the outset we decided to offer trailers and videos across the entire product range to enhance the shopping experience. We wanted to make shopping with Coolshop easy, fun and informative – most importantly we didn’t just want the experience to be like reading the back of a box in a shop!
Two of the Magic Five Points are service and security. How could we give the user the same comfort as in a normal shop where an assistant is always nearby to lend assistance? Normally it can take days to get the answer to an inquiry via e-mail. The answer was chatting directly with an employee without delay or queue; so we introduced our Live Chat Service. We have built a professional and friendly support team chatting every week with thousands of customers. With a large database of happy customers to back this up - this really is something which has proved to be a great success!To this date we have reached over 2,700,000 customers and now operate stores in Denmark, United Kingdom, Germany, Norway, Finland, Sweden, Netherlands, and Iceland.
"It's great that so many people have taken to our website and the philosophy for which it as been built - we will continue to build on the Magic Five and the success that is Coolshop”
Jacob Risgaard, Coolshop
Coolshop operates in 8 different countries, offering fantastic value for all our customers.
Written by the company
- See all our shops
- www.coolshop.com
- Free shipping*
- Many stores may at first glance seem cheap, but before you know, the price is almost doubled due to fees and high shipping costs. We make it easy for you. All our prices comes with free shipping*. *Excluding some Icelandic offers.
- Great prices
- Here at Coolshop we are committed to securing an unbeatable mix of great prices and top class service for our customers. We buy large quantities in order to get the best possible prices.
- Discount points
- Because we like to spoil our good customers, we will give you points for every shipment. The points can be used to reduce the price of any order, when buying products at Coolshop. Coolshop - Free shipping - Great prices
Daily deliveries
Buy today - Receive even tomorrow!
We take pride in fast deliveries. We deliver to multiple countries within few days!
Place your order even an hour before closing time, and we can ship your order the same day.
We even have a robot packer to guarantee fastest possible shipping times! Cool right!
Contact info
Loftbrovej 28-30, 9400 , Nørresundby, Denmark
- 89 93 99 10
- info@coolshop.dk
- coolshop.dk
4.5
Excellent
190K reviews
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Never buy anything from this store
Never buy anything from this store, no any service at all.
They even don't have a service number.
If something happened, what they can say is noting they can do.... Silly company.
May 13, 2026
Unprompted review
Reply from Coolshop
Hello Xin,
Thank you for your review.
I am sorry to hear that you find our service bad. This is of course not something we wish to express to our customers.
We always do whatever we can to meet our customers wishes and standards, though, in some cases it is not possible to do what is hoped for. In your situation, a wrong postal code was given on your order and the parcel was therefore delivered incorrectly. In these situations we need to change the label completely and unfortunately, not all shipping companies can change the adress once the parcel has been delivered.
We are very sorry for the inconvenience this has caused you and we do not wish for this to happen again.
Best regards,
Sarah
Coolshop Support Team
1 star because film cases are in…
1 star because film cases are in foreign language. The website says uk but it's not in the UK. That should be illegal.
April 22, 2026
Unprompted review
Reply from Coolshop
Hello Steven,
Thank you for your review.
We’re sorry to hear about your experience. We understand the disappointment when receiving film cases with foreign-language covers if you expected UK editions.
Of course, the website must be accurate to what you as a customer receive. If there are an error on the website, we take this seriously and need to take a look at it.
Therefore, we kindly ask you to fill out your request through this link, so we can find a solution for you: https://app.claimlane.com/c/coolshop-rma?lang=en
We are sorry for the inconvenience caused
Best Regards,
Julie
Coolshop Support Team
The best fragrances there
May 2, 2026
Unprompted review
Reply from Coolshop
Hello Baltasar,
Thank you so much for your kind words!
We’re thrilled to hear that you think we have the best fragrances out there. We truly appreciate your support and look forward to welcoming you again soon!
Best regards,
Coolshop Customer Care
I bought a DJI Osmo Mobile 8 from this…
I bought a DJI Osmo Mobile 8 from this online store.
After receiving the package and testing the device, I discovered that it would not charge. After contacting Coolshop, I had to wait several days for a response. I was then told that it would be better to contact the manufacturer directly, as the process through the store would take too much time.
I contacted DJI, and they informed me that they could accept the device for replacement, but that it would be faster and more reasonable to arrange an exchange or refund through the dealer Coolshop, since less than 14 days had passed since the purchase.
However, Coolshop did not accept the defective product for a refund. Even after I referred to the relevant consumer laws, I was only informed several days later that a possible repair might be offered.
As a result, after purchasing a brand-new product for around €180, I received a non-working device and spent a significant amount of time dealing with messages and trying to resolve the issue.
Special thanks to DJI support, who ultimately helped me and replaced the device with a working one. The manufacturer’s customer service proved to be far more customer-oriented than Coolshop
April 21, 2026
Unprompted review
Reply from Coolshop
Hello,
Thank you for your review. We are sorry to hear about your experience – this is certainly not the service we aim to provide.
We would very much like to look into the matter further, as it does not immediately correspond with our normal procedure for handling complaints. Thank you for filling out your information.
I have requested that our complaints department will look your case though again and see what is possible. We will get back to you though your case very soon:)
As a rule, it is always possible to have a complaint handled through us, in accordance with applicable consumer legislation, and we naturally wish to ensure that all cases are dealt with correctly and as smoothly as possible.
You may have a lovely day!
Kind regards,
Coolshop Customer Service
As usual ..
As usual ... perfect.
Product as described, quick delivery, good pricing. Nothing to complain about.
February 11, 2026
Reply from Coolshop
Hello Ron,
Thank you for your review!
We are happy to hear that everything was as expected and that you have nothing to complain about.
We appreciate you taking your time to write such a review.
We look forward to seeing you again!
Best Regards,
Sarah
Coolshop Support Team
Coolshop problem solver
I had a huge problem with the delivery, nothing to do with coolshop but coolshop through thick and thin got my package delivered to my home. They are professional and competent and always gave me the feeling they understood how important it was for me to get my order, they took my problem seriously and were patient with me. I highly commend coolshop. Like we say in Germany: gerne wieder!
April 2, 2026
Unprompted review
Reply from Coolshop
Hello Madaleno,
Thank you very much for your review!
We are very happy to hear that you had a good experience and that the issue with the delivery was resolved, so you were able to receive your package as expected.
We appreciate the time you have taken to share your experience here.
We look forward to seeing you again!
Kind regards,
Freya
Coolshop Support Team
worst
worst ever. they sent me defective product. it was huge pain to return. strongly recommend that please avoid this platform. its scam with Cheap quality product
April 8, 2026
Unprompted review
Reply from Coolshop
Hello Anil,
Thank you for your review.
We’re sorry to hear about your experience and that the product you received was defective. That’s certainly not the standard we aim to deliver.
We’d like to clarify that we are a legitimate platform, and situations like this are not representative of the experience we strive to provide.
We have taken a look at your return ticket and we can see that you thankfully already have received a refund for your order. We want to clarify, that due to the fact that our warehouse is located in Denmark and all returnings must be delivered here, the proces can take a few weeks.
We apologise for the inconvenience and look forward to hear from you!
Best regards,
Sarah
Coolshop Support Team
One of the worst purchasing last years…
One of the worst purchasing decisions I have made in a long time was choosing to buy from Coolshop Iceland. I strongly advise others to avoid purchasing any products from them that may require warranty support.
It has now been six weeks since I returned a Roborock robot vacuum (purchased in January). Communication is extremely slow, and the handling of the case has been even slower. From the start, delivery was also disappointing. I was aware the item would ship from Denmark, but it still took significantly longer than expected to arrive.
The product failed after only about five weeks of use. It was declared irreparable a week ago, yet I am still waiting for the refund I explicitly requested. When I visited their Smáratorg store yesterday, I was simply told that everything is handled in Denmark and that delays are to be expected.
This level of service is unacceptable. I cannot recommend buying anything from this company that could potentially break, as dealing with warranty claims appears to be unnecessarily difficult and time-consuming.
If someone at Coolshop sees this review the order number is # 92113457 you should see all other contact information from that order. Hopefully I will get any answers or refund someday????
April 15, 2026
Unprompted review
Reply from Coolshop
Hi Björn,
Thank you very much for your review.
We are very sorry to hear about your experience with both the delivery and the handling of your complaint. We fully understand how frustrating the long processing time must be – especially when the product has been deemed irreparable and you are still awaiting a refund. This is certainly not the experience we aim to provide.
When a case requires technical inspection or repair through a workshop or manufacturer, processing times can unfortunately be extended in some cases.
I can see that you have received a response from us and that the case is been handled, and we hope that you have now been able to move forward.
Best regards,
Kristine
Coolshop Trustpilot Team
False advertisement and selling opened resealed products
I have bought Prismatic evolution binder collection thinking I'm buying brand new product not opened nor resealed. But once I opened the pack and clearly saw it opened before and the boosters were resealed. So I try to get a refund for the whole payment 100 % since it is opened and resealed. But after showing the pictures and the proves they apologized for the damage and only offered 20 %. Which is a fraud and a scammer will do. It is a false advertisement for a new unopened product and they sold you an opened resealed product. Totally unacceptable and they need to do something. DO NOT BUY ANYTHING FROM THOSE LIARS AND SCAMMERS......
April 14, 2026
Unprompted review
Reply from Coolshop
Hello,
Thank you for the feedback!
We are very sorry to hear that you recieved a product presumably resealed. We always send our customers brand new products, so if you recieved resealed products this is not up to our standards, and we apologize for that.
We have requested some more information on you, to take a better look into your case!
We are looking forward to hearing from you, and sincerely apologize for the inconvieniece.
Best Regards
Frederik
Coolshop Support Team
Ble scammet
Ble scammet. Kjøpte pokemon first partner illustration collection og fikk et åpnet sett hvor first partner kortene var fjernet og erstattet med energy kort og engangs koder. Veldig skuffet..
April 8, 2026
Unprompted review
Reply from Coolshop
Hej Ole-Christian,
Tak for din anmeldelse.
Vi er meget kede af at høre om din oplevelse! Det er slet ikke sådan det skal være og det er bestemt noget vi skal have løst.
Hvis du ikke allerede har gjort det, skal vi bede dig åbne en sag via linket her: https://app.claimlane.com/c/coolshop-rma?lang=da
Herefter tager vi et kig på sagen hurtigst muligt og sørger for at få det løst.
Vi beklager ulejligheden!
De bedste hilsner,
Sarah
Coolshop Support Team
pokemon pack
Bought pokemon pack, they send it in bag, its collectors item... the boxen all destroyed .. cant keep this for collecrion, opened the box the cards where oke, but i wanted closed box, really sad
April 3, 2026
Unprompted review
Reply from Coolshop
Hi Patricia,
Thank you very much for your review.
We are very sorry to hear about your experience. We fully understand how disappointing it must be to receive a collector’s item in damaged condition – especially when you intended to keep it sealed. This is certainly not the experience we aim to provide.
I have therefore requested additional information from you so we can review the case and find a suitable solution.
We look forward to hearing from you.
Best regards,
Kristine
Coolshop Trustpilot Team
The shop is top-notch!
I was quite worried when placing my first order (nothing big — just a CD), because the store was completely unknown to me, based abroad, with a suspiciously low product price and equally low shipping cost. My concerns turned out to be unnecessary. The shop is top-notch! The item arrived very quickly, exactly as described, at a fantastic price, and was securely packaged. Full shipment tracking with regular updates. Highly recommended — I’m adding this store to my favorites.
March 20, 2026
Unprompted review
Reply from Coolshop
Hi,
Thank you very much for your review.
We’re really happy to hear that your first experience with us turned out to be a positive one. It’s great to know that the item arrived quickly, well packaged, and exactly as expected.
We truly appreciate your recommendation – that means a lot to us.
We hope to see you shop with us again.
Best regards,
Kristine
Coolshop Trustpilot Team
Reply from Coolshop
Hi Sarah,
Thank you very much for your review.
We are very happy that both the delivery was fast and the communication was good. We really appreciate that!
We look forward to doing business with you again!
Best regards,
Kristine
Coolshop Trustpilot Team
Order Now to get it before Christmas
Ordered Logitech - G Saitek PRO Flight Yoke System before Christmas, or December 2nd 2025 and its late March and no order delivered yet, no transparency or updates as a email from them at Dec 17 saying it might be on January 9th or I would get a update from them that never came from them other then me needing to contact them. Coolshop NEEDS to do better.
December 2, 2025
Unprompted review
Reply from Coolshop
Hi Ralmi,
Thank you very much for your review.
We are very sorry to hear about your experience and the long waiting time for your order. We fully understand how frustrating it must be to wait this long without clear updates, and this is certainly not the experience we aim to provide.
I have now sent you an email so we can take a closer look at your case and provide you with a proper update and solution.
We look forward to resolving this for you.
Best regards,
Kristine
Coolshop Trustpilot Team
Really great service
Really great service, my order was delivered to UK quickly with no issues. Delighted with my purchase and very happy with the whole process. Five Stars!
March 19, 2026
Unprompted review
Reply from Coolshop
Hello,
Thank you so much for your kind review! We’re really happy to hear that your order arrived quickly to the UK and that everything went smoothly.
It means a lot to us that you’re satisfied with both your purchase and the overall experience – that’s exactly what we strive for.
We truly appreciate the five stars and hope to see you again soon!
Best regards,
Sarah
Coolshop Support Team
Refused a refund.
Refused a refund when I received a product 3 weeks from its expiry date. coolshop had the same product for cheaper with the expiry date, sorry, "best before" date, disclosed but they sent me this close date range product anyway after I deliberately paying full price for an extended date product.
March 1, 2026
Unprompted review
Reply from Coolshop
Hi Travel,
Thank you very much for your review.
We are very sorry to hear about your experience regarding the product’s shelf life. We understand that this is both an unsatisfactory and frustrating situation, and it is certainly not the experience we aim to provide.
I have therefore requested additional information from you so we can review the case once again and ensure it has been handled correctly.
We look forward to hearing from you.
Best regards,
Kristine
Coolshop Trustpilot Team
A+++
Thank you for everything. The product quality is outstanding, and I highly recommend it.
February 28, 2026
Unprompted review
Reply from Coolshop
Hello,
Thank you very much for your review.
We are very sorry if you felt misled or if it was not clear enough on our website where our products are shipped from. Our warehouse is located in Denmark, and from here we ship orders to our customers in different countries.
We are also very sorry to hear that it has taken more than 10 days for your package to arrive. That does sound like it may have been delayed, and I have now requested some additional information from you so we can look into this right away - and find your package if you still haven't received it.
Once again, we apologize that you had a poor experience and hope to receive a bit more information so we can get in touch with you and help resolve this.
Kind regards,
Freya
Coolshop Support Team
Reply from Coolshop
Hi,
Thank you very much for your review.
We are really happy that you had a good experience with us. We really appreciate it!
We look forward to see you again!
Best regards,
Kristine
Coolshop Trustpilot Team
Bought It for Streaming, Accidentally Tested It for Arctic Survival
Alright. So my Google Chromecast stopped working. No warning, no smoke, just… gave up. Probably exhausted. It’s been streaming Midsomer Murders for years. That’s a lot of village trauma.
My telly was ancient as well. One of those big ones that weighs more than a sofa. Needed something just to cast Midsomer Murders. I’ve never actually seen a full episode. Not properly. I always fall asleep. Every time. There was one about a folk musician though — watched that start to finish. Riveting. Banjo-based tension. But the rest? I wake up at the end, half the village has been murdered, Barnaby’s being threatened with a pistol, and I’ve no idea how it escalated from a bake sale to armed hostage situation.
Anyway, Chromecast was sold out everywhere. Typical. The one time you need technology, it’s gone. So I ended up with a Firestick. Didn’t even want one. Sounds like something you’d use to start a campfire, not watch murder mysteries.
Got it home — turns out it doesn’t cast everything. You’d think that’d be its whole job. “Stick it in, it does the telly stuff.” Simple. No. Had to subscribe to some app so it would cast properly. I don’t even know if I’m still paying for it. Could be draining 4 quid a month for the rest of my life. I’ll find out when I’m 80 and the bank says, “You’ve spent £3,200 on something called CastyMcCastFace.”
Then not long after buying it, I moved to a bigger house. Needed a bigger, newer telly. The Firestick became pointless. Like buying an umbrella and then moving to the desert.
So I put the old telly out on the driveway. Meant to take it to the tip. Forgot about it. It’s just been out there. Through three snowstorms. Proper blizzards. Looked like a modern art installation. “Man Regrets Purchase.”
The other day my brother asks, “You happy with your Firestick?” I had to tell him it’s still technically outside. Frozen into the back of a prehistoric television. He goes, “I’ll have it.” Took it home.
Now I understand why it’s called Firestick. It’s survived months buried in snow and freezing temperatures. That thing’s tougher than me. If society collapses, I’m hiding behind it.
And yesterday I finally found out why my Chromecast stopped working in the first place. Got an email from Google. Apparently there was an update. Months ago. That I never did.
So it wasn’t broken. It just needed updating. Which feels unfair. If something needs updating to keep existing, is it really alive?
In summary: Bought a Firestick I didn’t need because I fell asleep during murder shows and ignored an email. It survived Arctic conditions. I don’t know if I’m still subscribed to something. And I still don’t know how Barnaby keeps ending up at gunpoint.
Three out of five. It’s good in the snow.
March 2, 2026
Unprompted review
Reply from Coolshop
Hello,
Thank you for taking the time to leave a review.
We appreciate your feedback and hope you had a positive experience with us and are satisfied with the products you received.
If you have experienced any issues or need assistance with anything, please don’t hesitate to contact our customer service.
Kind regards,
Freya
Coolshop Support Team
Reply from Coolshop
Hi Robert,
Thank you very much for your review!
We’re so happy to hear that you’re always very satisfied. Your recommendation truly means a lot to us 👍
We look forward to seeing you again soon.
Best regards
Rita
Coolshop Support Team
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