A beautiful surprise gift for us - we travel a lot by car and buy nice wines all over Europe so we are delighted with the elegance of the fine glass - the safe and sturdy "holder" and the way it wa... See more
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Replied to 33% of negative reviews
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Excellent communication/helpdesk
I ordered and at first there was some kind of a delay of sending the order to me. I mailed with Copaindevin and got immediate and helpfull answers to my mail. I was very pleased about the communication. And I think the product is really nice.
Broken glass- quickly fixed
One of the glasses we had ordered was broken, but Copain de Vin immediately sent us a new one.
Horrendous waiting times
Ordered mine on 6 September and still waiting for them to be delivered.
Very poor service
Finally received my glasses. The quality is very good and I received a complimentary cork screw as an apology for the delay. So all is well now.
Problem promptly rectified
I made an order for a special gift and realised it had not been shipped. After I emailed with my problem I received a swift reply and apology. My order was promptly posted and I had it within a few days all the way over here in Australia, together with a gift of a corkscrew. All items were impeccably packaged and presented and the glasses of high quality. We are extremely happy with our purchase and the help received.
Beautiful, Quality Product
A beautiful, quality product, backed by fabulous service! There's nothing like drinking a beautiful wine out of a beautiful fine glass. We even recently took them to New Zealand with us so we could enjoy our wine on our 4 week campervan holiday.
Excellent quality products and…
Excellent quality products and exceptional customer service. When I contacted customer service since my order intended as a birthday gift was delayed due to the temporary unavailability of one item and therefore would be late for the birthday the team went out of their way to make sure that the items that where available were send in time for the birthday.
Lovely email contact with Avril
Lovely email contact with Avril, who helped out getting us the glasses just in time for our holiday, super great!
Cheers!
Great stuff, great support
After some problems in the beginning do to that I didn’t recognized that one part will be not for October delivered Avril made me a great offer with a nice replacement. Fed days after I got nice glasses for the road. One glass got a scratch and after a mail with a pic i received a replacement there for within in 3 days. Great support, great glasses and great others like corkscrew, ottlecap and glass polishing cloth. I‘m definitely will order again. Thanks for great support
Outstanding quality
We ordered 2 sets of gold glass travel sets as gifts, when they arrived, they were better than we anticipated, they are beautifully packaged, classy and fine quality. I am now going to order some for myself, not because we need them, but because they are so lovely!
Exceptional Quality Products
Excellent customer service, fast dispatch and exceptional quality products. Packaging and presentation was also first class. Our protected glasses and sealers now travel with us in our caravan. No more broken wine glasses or plastic cups! Highly recommended for travellers or anyone who enjoys the outdoors.
Travel and drink in style
Travel and drink in style.
Great to always bring your own crystal wine glasses safe when you are on tour makes local wine taste a lot better
Love these 🍷
Love these. Rocked up to our campsite and started to show them off to our friends only to find they had them as well.
This means we were all very happy campers 🏕️🍷
Greta product well packaged and…
Greta product well packaged and presented.
Can't fault the product...
Great friendly service and great…
Great friendly service and great products!
A perfect product
I really enjoy using this beautiful, delicate wineglass during my kayak and camping trips. It is the perfect product for me and my friends.
Perfect Gift Idea
Ordered as a special birthday gift. Customer Service were so helpful in ensuring that it arrived in the required time frame, the customer service alone was already above and beyond. Then when the package arrived, the quality and presentation blew me away, top quality! Highly recommend for any wine lovers out there who also enjoy the outdoors ⭐️⭐️⭐️⭐️⭐️
Ordered Silver bundle with carry bag…
Ordered Silver bundle with carry bag light. When this had some production/delivery delay, and with us leaving on our holidays, they did a real effort to help us out ‘just in time’ with a different combi. And just looks Great. And with very stylish packaging if used as a gift. Recommendable !!
Disapointing
"So I've tried this thing a bunch of times now, following the instructions. What they don't tell you is that you apparently need to pour some of your glass first before sticking this into the wine bottle. Skip that step and the bottle overflows. Not great. You also need to make sure the wine's already chilled beforehand — this thing barely cools the bottle, if at all. Another issue: by the time you've poured your first two glasses, the bottle's basically empty already. Which makes me wonder what the cooling rod is even doing at that point. So yeah, not really sold on this product."
Great customer service!
The products are so cool, and they have a wonderful customer service!
Excellent
Excellent, high quality products. Bought the glasses and travel pouch for my husband and he is delighted with them. Looking forward to using them over the coming years.
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