Coppidbeech Reviews 

I recently stayed at the Coppid Beech Hotel, booking the Willow Suite at a cost of £294, for one night , expecting a premium experience given that this is one of the hotel’s most luxurious rooms.

Unfortunately, the standard of housekeeping was extremely disappointing and certainly not what I would expect at this price.

On arrival, I found the decorative bed throw dirty, the bed poorly made, water left in the kettle from a previous guest and dusty artificial flowers.These are basic housekeeping standards that should be met in any hotel, let alone one charging a premium for its best accommodation.

There were also issues with the advertised 24-hour room service. When I called at approximately 1.45am to order a sandwich from the overnight menu, I was initially told the hotel was too busy and that I should order food from outside. Only after challenging this was my order eventually accepted.

I raised my concerns with reception on checkout, followed up with a telephone call to the hotel and subsequently emailed the manager, providing photographs of the issues. Several days later, I have still received no response.

What makes this particularly disappointing is that I have stayed at the Coppid Beech previously and know the hotel is capable of providing a much better experience.

I don’t expect perfection, but I do expect a clean, properly prepared room, services to be delivered as advertised and, importantly, management to acknowledge a genuine customer complaint and deal
with it immediately.

At £294 for a single night’s accommodation, I expected considerably better. The lack of response from management has only added to my disappointment.

We have stayed in various hotels in Bracknell over the years but this was the first time at the Coppid Beach. We stayed Friday to Monday with their Summer Getaway offer.
With this offer we were given an upgrade to a Delux room with a balcony.
The room was very clean (especially the bathroom), bed was comfy and the room had all the usual facilities. The Hotel had entertainment on both Friday and Saturday nights but we heard no noise from it. The buffet breakfasts were very good, the food was fresh and regularly replenished. All the staff were pleasant and helpful.All in all we were really happy with our stay and would recommend.

The stay had gone fairly well until the last evening when my child left his trainers outside the door of the room. When going to retrieve them the trainers had gone. I went to see a lady at reception who was just plain rude and of no help what so ever. I believe the trainers to have been stolen by house keeping staff as the room was tucked around a blind corner where only staff would have ventured. So please be aware. Also when ordering soft drinks ks at the bar we were charge different prices almost every time.

Whilst having my breakfast a group of people came into the restaurant wearing T-shirts with a slogan printed across it saying KEEP IT HALAL written. I mentioned this to staff that I didn’t think this was appropriate clothing in the public restaurant and the staff said they would speak to the group , however this should have been spotted at point of entry . I left my food and will not return to this hotel again .

Whilst eating breakfast a group of people came in wearing T-shirts with KEEP IT HALAL written across them . This was not appropriate and a cause for concern that this type of clothing be allowed in a public restaurant . I will not be returning to this hotel again and I left my food on the table . Absolutely disgusting

Aspen Lounge also known as Rowans at The Coppid Beech Hotel, Bracknell.
**Total Disappointment avoid this Restaurant**
The table was booked weeks in advance for the Saturday 14th February 2026 (St Valentines Day) 7.15pm.
And noting that the Aspen Lounge / Rowans, make it very clear on their automated booking system that you must pay a £20 non-refundable table booking deposit, which is fine. And your table is only for 90-minutes, which for us is not a problem. But for the staff & the manager at the Aspen Lounge / Rowans at the Coppid Beech Hotel this is clearly not enough time to serve a table of two people in a half empty restaurant.
To set the scene.
We got there at 7.10pm (table booked for 7.15pm) & the restaurant was less than half full, we were shown to our table at that time. Noting that we noticed that there was no gentle background music playing softly.

Then we waited & waited until 7.35pm before the manager came over to ask us, if we would like to order our food. At which point we said that we had not even been asked, if we would like a drink. And so, at that point we ordered our first drinks & our food (no starter, just main courses).
The manager did not apologise for the fact that we had already waited over 25 minutes before any member of staff had come to our table to ask us, if we would like a drink, let alone ask us what food we would like to order.
Noting that by now the restaurant was just over half full.
The food turned up within 10 minutes, as did the drinks. The time by then was almost 7.50pm. And noting by that time it was over 35 minutes to get our first drink.
The main courses were reasonably tasty, nothing special.
Then at 8.10pm the waitress came over to take our plates away, & asked us if we would like the dessert menu. And we said, can we have 10 minutes before we looked at the desserts, to let our dinner digest first.
Also at that point we ordered another drink each, which turned up within 5 minutes.

After that, no other member of staff came to our table until 9.20pm, so from around 8.20pm until 9.20pm not one member of staff bothered to come to our table to see if we wanted any desserts or another drink or even the bill. And when they did come to our table at 9.20pm, they asked if we would like a dessert. When clearly it was obvious if they had taken any interest, that we didn’t even have the dessert menu on our table to choose something.
At which point I went to the lady at the till to pay our bill, & as I was paying our bill at that till, another customer came up to that lady at the till & said “can someone find out where their main courses were, as they had waited over an hour”.

To summarise.
The restaurant was only half full, it was a Saturday evening, & it was also St Valentines Day. So, it was not as if it was the quieter middle of the week where less staff were on duty.

The evening was ruined by the painfully slow service & the total lack of interest by the staff & manager.
As a restaurant the Aspen Lounge also known as Rowans, was a huge disappointment & it is not a restaurant that I would recommend to anyone.
But if you want to know how NOT to run a restaurant, lose customers & potential future returning customers revenue. And if you don’t want any ambience in a restaurant & or you’re a fan of the 1970’s TV show “Fawlty Towers”. And you also want to experience painfully slow service by disinterested staff & manager, that all seem to have a total lack of interest in doing their job. To the point of not even noticing that you don’t even have a dessert menu on your table to order a dessert from. Let alone a drink glass or bottle on your table 25-minutes after you first came into the restaurant. Then the Aspen Lounge / Rowans at the Coppid Beech Hotel in Bracknell is the place for you.

To any potential customers reading this & thinking where to go for a meal & or St Valentines day/evening.
Do yourself a huge favour & instead go to the Royal Foresters, Ascot. It is much better. We went there last year for St Valentines Day evening meal, the tables we lovingly decorated in rose petals & there was live music playing & they also had a lady playing the Harp. The whole evening was superior in every way. Save yourself the disappointment, & go to the Royal Foresters in Ascot, instead.