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A COSMETIS é uma loja online de produtos de dermo-cosmética, perfumaria e higiene pessoal. A satisfação dos nossos clientes e de toda a sua família é nosso principal objetivo. Para além de termos os melhores produtos disponíveis, desejamos sempre proporcionar o melhor serviço aos nossos clientes, procurando melhorar sempre a cada momento. A nossa equipa possui vários profissionais (entre os quais farmacêuticos) com grande experiência e conhecimento dos nossos produtos (dermo-cosmética, perfumaria e higiene pessoal) sempre prontos a aconselhar e ajudar em tudo os que nossos clientes necessitarem.
R. de 5 de Outubro 359, 4100-175, Porto, Portugal
4.5
222 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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I purchased my item from the UK. I was told 5 working days for delivery, I am now on day 8 still waiting! My Son needs this cream!
Do not buy from here if you live abroad! They use cheap mailing service but charge you for more. If my order is not received by Monday I will be doing a chargeback from my back.
!! SCAMMERS! AVOID THIS SHOP!!!!
Absolutely disgraceful experience. I placed an order, but I never received anything! Despite repeated attempts to contact the company, I have received absolutely no response. No explanation, no customer service, and most importantly, NO REFUND!
This company simply takes your money and then disappears. They ignore emails and messages, leaving customers with no products and no way to get their money back.
It feels like a complete ghost company. Once they have your money, they vanish!!!
DO NOT WASTE YOUR MONEY & TIME!!!
Stay away from this shop!!!!
Incredibly fast delivery, best place in PT to get toiletries
Reply from Cosmetis
Hello William,
Thank you so much for your wonderful feedback! We're delighted to hear that you were impressed with our fast delivery and that you consider us the best place in Portugal to shop for toiletries.
Your satisfaction means a lot to us, and we look forward to serving you again soon!
Cosmetis Team
Reply from Cosmetis
Hello Diana,
Thank you very much for your review.
We’re delighted to know you had a great experience with us and that you were satisfied with both our prices and delivery speed. Your feedback is truly appreciated and motivates our team to keep delivering the best possible service.
We look forward to serving you again.
I now request your company to refund my AUD $334.07 For my order #404000012690 place on 1st November 2025. You keep telling me you are waiting for the carrier’s response. Your company lacks responsibility on customer service by keeping telling me you are waiting for from carrier, what if your carrier not response you in a year, is this means you I have to wait for a year from you? I have never ever experienced such company like you! This is a scam ! I requested you to refund the money to me immediately!
Reply from Cosmetis
Hello,
Thank you for sharing your feedback.
We are very sorry for the situation and for the inconvenience caused.
As we have already discussed, we contacted the carrier several times and it appears that the shipment was lost during the delivery process.
In the meantime, we have already issued a full refund to the payment method used at the time of purchase and sent you a coupon that you can use on a future purchase.
If you have any further questions, we are always available to help.
Kind regards,
Cosmetis Team
Exactly as promised, thank you. Not my last purchase.
Reply from Cosmetis
Hello,
Thank you so much for your feedback!
We are thrilled to hear you’re happy with your purchase and can’t wait to welcome you back for your next one.
We appreciate your preference!
Cosmetis Team
I placed an order with Cosmetis in March with a shipping address in the USA. After waiting for four months with no delivery and no updates, today I received an email telling me that my package is in Colombia and that I need to pay Colombian taxes to receive it!
I never authorized shipping to Colombia — I never even ordered to that country! This is clearly a scam — they take your money and then either do not send the products or try to trick you into paying extra fees for shipments you never requested.
Avoid this website — it is completely unprofessional and fraudulent. I will be reporting this to Google, consumer protection agencies, and my bank.
Reply from Cosmetis
Hello,
We are truly sorry to hear about your experience — this is certainly not the level of service we aim to provide. We take such situations very seriously and would like to investigate this matter in detail.
To help us resolve this as quickly as possible, could you please share your order number or the email address used when placing the order?
Please rest assured that we are committed to clarifying what happened and finding a fair solution.
Looking forward to your response,
Cosmetis Team
I ordered avene products from their Canadian site that aren't available in Canada . I placed my order on a Monday and received it by UPS delivery on Friday afternoon. I got a tracking number within 24 hours . Considering this comes from Europe and came in 4 days is by far excellent service.
Reply from Cosmetis
Hello Angela,
Thank you so much for your kind feedback!
We're thrilled to hear that your order arrived quickly and that you were happy with the service. We work hard to ensure international deliveries are smooth and efficient, so it's great to know your experience reflected that.
We truly appreciate your trust in Cosmetis and hope to welcome you back soon!
Best regards,
Cosmetis Team
Despite reading mixed reviews for this company, I decided to order vitamins that were unavailable on other sites. Price was good but of course delivery charges are high because coming from Portugal. Anyway delivered by DHL in 2 days. Excellent labelling and packaging. Couldn’t ask for a better service.
Reply from Cosmetis
Hello Derek,
Thank you so much for your thoughtful review!
We’re delighted to hear that you had a positive experience with us, despite initial hesitations. Ensuring quick delivery, excellent packaging, and reliable service are top priorities for us, and we’re thrilled we could meet your expectations.
We hope you enjoy the vitamins, and we look forward to serving you again in the future!
Best regards,
Cosmetis Team
Reply from Cosmetis
Hello João,
Thank you for your feedback!
We are glad to hear that you had a fast and efficient experience with your order.
We always aim to provide a seamless service, and it's great to know that we met your expectations.
Cosmetis Team
Very fast delivery:) I ordered creams and masks from 3 different sites, and this one came first, I think it was even dispatched during weekend. Will order again
Reply from Cosmetis
Hello Natalia,
Thank you so much for your review!
We are thrilled to hear that your order arrived quickly.
We always aim to dispatch as soon as possible, and we are glad to know you had a great experience.
Looking forward to your next order!
Cosmetis Team
Customer service is terrible. I’m still waiting for an answer after a week…
Reply from Cosmetis
Hello,
Thank you for bringing your concerns to our attention. We genuinely value feedback from our customers, as it helps us continually improve our services.
Despite our best efforts, we were unable to trace your request because we did not receive a response to our request for additional details.
To assist you further and resolve your concerns, please provide us with additional information such as your order number, purchase date, or any other relevant details that could help us locate your order in our system.
We apologize for any inconvenience this may have caused and appreciate your cooperation.
Please send the required details to help@cosmetis.com.
Best regards,
Cosmetis Team
I bought 5 products online (order no. 12000207132) with 72 hours delivery on the 18/4/2024, knowing that I will be on holidays, I wanted to take some of the products with me. I received a parcel more than a week late on the 29/4, which eventually had to be picked up by someone else, and when I got home I found that it had 4 products instead of 5. My email to customer service on 5/5 was answered by a reply that they were not available. I have had virtually no response in nearly two weeks.
EDITED: After my review here, the company contacted me and corrected the error by sending the missing product. Sadly, they did not respond to my earlier email, so unfortunately I am left with the feeling that customer service is not really working, to say the least.
Reply from Cosmetis
Hello Anna,
Thank you for your feedback and for bringing this to our attention. We deeply regret the inconvenience you have experienced with your order 12000207132.
We are currently addressing your situation via email and are actively investigating the issues regarding the late delivery and the missing product. Our goal is to resolve this matter as swiftly as possible.
We apologize for the lack of timely communication and assure you that we are committed to providing a satisfactory resolution. We appreciate your patience and understanding as we work to rectify this situation.
Cosmetis is all about you
I have paid for my order $155.
I have not received any products.
I have emailed them 4 times. No reply.
The CTT EMS show’s products delivered to someone in Portugal. And I live in Qatar.
I did not receive anything. Huge scam
Reply from Cosmetis
Hello,
We apologize for the inconvenience you have experienced.
We have requested additional information multiple times to help locate your order and resolve the situation.
Please check your email and respond with the necessary details so we can investigate this issue further.
Your satisfaction is important to us, and we are committed to resolving this matter as quickly as possible.
We appreciate your understanding.
i have received only half the products in my order, sent mail mentioning the same, sent reminder, nobody replies. at the end i lost the money by for paying for the products. order number was 406000009241.
it took two weeks for them to pack the items, and finally when i got the order, many items were missings, one product was leaking.
Update -
Cosmetis has resolved the issue I faced with the order.
Thank you for taking the accountability. definitely deserves a 5* for that
Reply from Cosmetis
Hello Ajay
We regret that the shopping experience at Cosmetis has not been up to your expectations.
We'll continue to work towards building your trust.
Cosmetis
I made an order a couple months ago, they didn't do the paperwork necessary for it to go through customs so it got stuck and I couldn't do anything about it... I tried to contact them directly multiple times but they never answered. In the end, I had to go through Paypal to open a litigious case on the transaction. The resolution process lasted more than a month and in the end they apparently gave paypal a proof of delivery ... I never saw the package or products ... SCAM!
Reply from Cosmetis
Dear Clementine,
We appreciate your willingness to share feedback.
We have received your order at our premises, due to the lack of necessary documentation and non-cooperation in the customs clearance process. For that reason, we regret to inform you that the order has been returned to Portugal.
The refund for the order process has already been made.
If you require any additional information or have concerns regarding this matter, please do not hesitate to reach out to us. We value your feedback and look forward to serving you better in the future.
Thank you for your patience and cooperation.
Kind regards,
Customer Support Team
Placed an order with Cosmetis- They deposited my money but did not send me my order- I have sent 6 e-mails to Cosmetis asking where my order is? Asking them to contact me- today I checked again at the post office and they have received nothing from them- I e-mailed again today and they have not responded- I believe I have scammed!
Reply from Cosmetis
Hello Christine,
We regret that the shopping experience at Cosmetis has not been up to your expectations.
We'll continue to work towards building your trust.
Cosmetis
I ordered hair products from Portugal - Cistitone Forte Hair and Nails Revitalizing Capsules 3x60 and they arrived within 9 days. I have ordered these products twice on different occasions and both times the order arrived promptly and well-packed. I am very happy. Use Royal Mail - the country's postal service rather than a courier; as I think customers that try a faster delivery service where it then goes to a courier that has delivery problems. . Delivery via Portuguese and British Royal Mail was within 7 days one order and 8 days another order. I am very happy. Thank you
Reply from Cosmetis
Hello Addy,
We appreciate the recommendation.
We'll continue to work to always find the lowest prices on the best cosmetics.
Cosmetis is all about you
Products arrived quickly and were well packaged. I saw a few negative comments before ordering and was a bit worried but everything went well!
It's easy to use their website and their products also have good prices.
Reply from Cosmetis
Hello Maria,
We appreciate the recommendation.
We'll continue to work to always find the lowest prices on the best cosmetics.
Cosmetis is all about you
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