This company is terrible
This company is terrible. They are incredibly unprofessional and very insulting. They cancelled my order with no warning and then attempted to berate me for not seeing an UNsent e-mail.
October 26, 2022
Unprompted review
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2.9
Average
2 reviews
No history of asking for reviews
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Customer service sucks
I had purchased a wig from this site. It wasn't long after I realized it wasn't the wig style I had wanted. I read up on the return policy, and saw that within 24 hours of purchase you could request to cancel the order without having to pay a restocking fee. In that 24 hour time frame, I went into my account, and attempted to cancel the order. There was no option allowing me to do so. I went to customer support and told the company I didn't want the purchase. The customer support was of no help. They instead asked when I needed the wig. I told them again I didn't want the wig. They have continued to ignore me and have since shipped the wig. My best word of advice is be careful with what you order. A minor screw up on your part and this company won't do anything to help fix it.
May 5, 2022
Unprompted review
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