cottonsilk.it Reviews 

I returned my order, and according to BRT tracking, the package was delivered more than a month ago. Despite this, I still have not received my refund.
I have opened several support tickets, but no one has replied. I also have proof of delivery from BRT.
Customer service is practically nonexistent, and the handling of returns has been extremely poor. After more than a month with no refund and no response, my experience has been very disappointing.
I would not recommend purchasing from them until they seriously improve their customer service and return/refund process.

My rating for the store is 4,cuz the produts are reasonably priced. I'm not giving 5 only because the variety of colours is very limited, they are always the same.
However, my rating for the staff is 0. The sales assistants were very rude, and not willing to help customers. They couldn't even answer a simple question, they also behave unprofessionally, laughing and nudging each other while interacting with customers.
They were also very inattentive:they didn't remove the security tag from items I bought, so I had to return to the store. Even then, they made a fuss instead of apologizing, overall, it was a very disappointing experience.
A minimum level of professionalism and customer care would be expected.