Countdown Reviews 

Ordered a cake for my son's bday via milk run in Levin and had allow substitutions on, got no cake at all. Even though it showed all cakes available. Absolutely useless that they can't even include a replacement cake. It totally wrecked my son's bday experience. I was unable to go to town due to recent surgery so was terribly disappointed to say the least. Step your game up bots.

Botany store Auckland
Was informed while in store that the self service checkout is NOT registering the discounts advertised. I was overcharged on all of the products resulting in quite a overcharge
Head office emailed, getting the runaround don’t seem to be interested . They have been investigated by the commerce commission so many times, how many people are getting ripped off not getting the advertised discount deals? Rang botany store was informed the manger wasn’t available and would call me , x3 times still no response
Why are the self checkouts different in their pricing? And not investigated?? Up to
$10 higher on certain vitamins compared to most other stores
Shame on you Botany and head office

Okay so there were like 3 workers on the front checkouts at FAIRY SPRINGS WOOLWORTHS including the security guard and i have never felt so shit in a supermarket ever in my life before they were literally just standing there staring making rude comments which actually just made me feel so uncomfortable im not sure if they have been getting a lot of people stealing and have just been on guard but i paid for everything and still was looked at and judged society is shit during winter RELAX honestly get these people off the team it’s people like that that just cause unnecessary anxiety for normal people who need normal things from a supermarket. Worst experience in my 25 years i hated it and will not ever be going back to that countdown. Sort your team out.

Woolworths Helensville, do you actually read your reviews!!?? Shame on you for having no respect! Your customer service/counter staff are absolutely abysmal, unfriendly, literally they chuck your shopping in the bag, they have no shame, don’t get me started on the teenagers attitude! Last shop, simple.

Countdown Spitfire Square, Christchurch Airport.
Walk up to the checkout with a full trolley, no staff at any of the checkouts, only one person at the self service and one at the desk. After a few minutes the person at the desk was told to come and serve us “reluctantly’. No hello and acknowledgment, started pushing our groceries aggressively over the scanner like it was our fault she had to work. It was an uncomfortable situation. Will not be visiting that Countdown again.

My experience every time I went shopping always had there price updated ..

Customer services hundred percent

There meat it’s fresh

Purchase some meat at Mt eden countdown.416 grams include 621 grams of plattic
Checking at the blister pack I would like to know if the weights of the packing is included in the price/weight and the 62 grams of the plastic denied the elimination of the plastic bags. 6.7 % of the product is waste

The Doordash app refused to accept my order for a small spend of $25 when using their free delivery option of purchasing two items on the list. I ordered two ice creams and a loaf of bread. Then the app said the payment page was not working. I inferred that it was because I was not spending enough. If that is the case, they are crooks!

If I could give a 0 star review I would. My shopping was delivered today and I was extremely unhappy to see I was missing over $300 worth of my shopping which I ordered a total $528.35 and they only supplied over $200 worth… I contacted the store and their excuse was “out of stock” for all the missing items…. Such as the basics like milk and bread? Couldn’t even supply a bottle of milk yet when I phoned the store they said it was all in stock?? And the best they could do was give me a refund which I will receive in 2-3 business days?! It is Saturday today and I have a family of 5 to feed but they told me to go and do another online order for all the things I’m missing and they will deliver them today but who has another $300 spare to do another shop?! So I just wait till next week to feed my family? Really poor from Woolworths. Definitely will not be shopping here again. Considering we spend a minimum of $500 a week with you guys you’ve now lost a customer. Too many slip ups from your end for my liking . I have had to request too many refunds now from you missing my items and your customer service is absolutely shit show.

Woolworths ferrymead had low stock on fruit and veg, staff were stocking shelves but insufficient staff to keep up with produce required. Looks like poor management as it often occurs. Checkouts insufficient staff with long queues, not all counters opened.
Staff appeared stressed and customer focus poor.

30% PRICE HIKE
COUNTDOWN NORTH TIMARU
I buy their $6 Ham Baguettes daily.
Today they were a third smaller for the same Baguettes
Now they get 3 instead of 2 from 1 French Bread Stick.
I mentioned it and was told it was just the way they came out this morning?
Really?
I'll look again tomorrow

Wow they fresh fish selection is very disappointing.
Small fillets overwrapped in plastic. They use to have the fish on ice and a great variety ect with different kinds of seafoods

Prices obviously, but product quality particularly vegetables are shocking. It is almost as though buyers deliberately buy seconds. Onions, shocking, washed potatoes, need the change the wash water at least once a year. Disgusting. Too often, goods are on or within days of best by. Best by far is "Delivery" always on time, polite, friendly and helpful.

Auckland Takanini Countdown Lady Staff named Rupinder had been so kind and patient in helping me out to find somethings that I wanted from the chiller. I was searching it for quite a bit of time. Immediately she came towards me and politely asked what I was looking for?
She sort out all the things I needed and asked if I am okay. I gave her my thanks and said “ your customer service is remarkable “

10/10 customer service from Nate (Trafalger Square Whanganui) Thanks Nate 😊

I was treated in a very intimidating way tonight by a staff member in the Whakatane store. I was there with my teenage daughters and if they had been spoken to in that manner I would have been horrified!

Called the call center. Said I want to make a general enquiry. They asked for my details, SAID want to make a general enquiry, they wouldn't help until I gave it. I said what my query was after I had to give my details.

Thing is I was in the middle of their busy store after going to another store to find oxo cubes had run out. This other store had also run out. Trying to find out which store by me had lamb oxo in store.

But everyone in store got to hear my details, didn't help it was raining, so I couldn't go outside.

Online delivery, missing bags, third time this has happened. Have to go through each individual item to request refund, then have to go in store to manually purchase the missing items, after paying for the delivery. What a scam! Stay away from woolworths, they are a rip off.

Woolworth "Odd bunch" avos
These are junk.
Poor tasting and not value for money.
Avoid Woolworths Avocados

Over priced rotten fruits that are in season vegetables overpriced and if theres a health food section whats the rest of the food in the thievery shop???? Anyone?? Wake up people you being MUGGED LITERALLY thats what that feeling is at the checkout when you work your ass off and get hijacked by highwaymen