Coupa Reviews 

Very ineffective, unproductive Company. If you can find a more efficient software then please do. Don't waste your time with them. They add new meaning to the term non helpful. They cause unnecessary stress to what is a very simple solution. There is more than one way to do anything, they haven't figured that out yet.

An Abomination
This platform is unwieldy, complex and unworkable. If you really, really hate your vendors, and you are approaching insolvency -it's perfect, as you will never pay an invoice again because they cannot be lodged. And the customer service is abysmal

This payment portal is an absolute nightmare, the most dreadful and infuriating experience I have ever had the misfortune to endure. It is a cesspool of deceit and incompetence, where dishonesty is the norm and reliability is a distant memory. They have a remarkable talent for lying, weaving tales that are as convincing as they are false, leaving you in a state of perpetual frustration and disbelief. When they do manage to part with your money, it is a rare and miraculous event, akin to witnessing a unicorn. And even when they do send you a check, it is a cruel joke, a worthless piece of paper that refuses to clear, despite being drawn from the very same bank I use! It is as if they take pleasure in watching you squirm, trapped in a web of their own making. This place is a den of iniquity, as crooked and morally bankrupt as they come. I implore you, with every fiber of my being, to steer clear of this abomination at all costs. Save yourself the agony and despair that comes with dealing with such a reprehensible entity.

I recently did business with a company that uses this software. Don't expect to get paid anytime soon, do expect to jump through a MILLION and ONE hoops just to have to jump through yet another one or TEN. It's ridiculous, frustrating, invasive and just not worth the hassle. My invoice is months late and these people keep wanting more information. It's not like we are applying for any kind of credit, someone OWES US!!!!! I mean I am all for security, but this software feels cheap and so overboard it feels sketchy. Don't put your customers through this crap. People have been getting paid electronically for a long time now and if you don't trust it, pay with a credit card or SEND A CHECK!!!! But don't force your customers to endure this, just pay them!

Truly truly unusable. Forced to use this system to receive a payment. Have no idea why anyone would choose this system. Maybe the back end functions well. The registration and user side of things is up there with the worst websites I’ve ever interacted with.

Time consuming, not intuitive, Unnecessarily unhelpful. Suspect large businesses use it as a way to not pay small one off suppliers as it takes more time to administer than the value of the invoice. I won't deal with companies who insist on using it to pay invoices.

Horrible process, outdated interface and time-wasting support conversations. Avoid at all costs.

I was forced to sign up for this scam service. I have to pay a fee to get paid for what is owed to my company. What a scam! This has to be one of the worst scams going these days. It's so much easier to just deal directly with the companies. But now that everyone is lazy and works from home, there isn't anyone to do any real work anymore. I had an issue because my customer is not linked to my profile. The instructions say to contact "support". There was so support. Their answer for everything is to contact the customer. Which is what they are hired for in the first place. Their chat help is a joke. I waited for a reply for a long time. I think the agent fell asleep. Then they couldn't help and asked if they could help with "anything else". When I told them they hadn't helped at all, they couldn't disconnect the chat fast enough. Must be time for another nap. Don't waste your money or your vendor's time with this POS company!

What a piece of crap. I have never used any software with a more horrible, dreadful user experience.

This worthless system was imposed on me and my company. It has only caused strain on the relationship with the company who contracted me. Their customer service says the same thing about every issue: "we can't access that" and "you need to contact the customer directly". They are literally a procurement "company" telling you to bug the customer directly. Also, they try to funnel you into purchasing a $5,000 membership by making it even harder to use.

We have a couple of "large" customers, mostly in the sense that the companies themselves are large - not that they spend excessively with us - who are exclusively COUPA users. The added effort of processing their purchase orders is barely worth the revenue gained. It causes several months of delays due to constant back and forth, poorly conceived purchase orders where they use quantity instead of dollar value. And then tying it with GST is another dance barely worth the effort.

Deserve zero stars just so terrible

One star is one star too many! We have been trying to get paid for services rendered for months! I was finally told that were approved for a "quick pay" and would be paid within 5 days.... here we are 5 days later and now I'm pretty much being told we "may" be paid by June 23rd. BEWARE, if you're going to work for a company that uses this sorry excuse of a system!

I was invited to apply to be a vendor. They seem to ask for the same information over and over, and then didn't save it when I submitted it. When I complained, they asked for a copy of the error message, and of course, there wasn't one. I advised my potential customer that I wouldn't be able to comply.

Coupa was imposed on my organization about a year ago, and since then, we have experienced innumerable issues with getting suppliers paid in a timely manner. It is extremely unintuitive, and obligates the suppliers we work with to go through a grueling onboarding process. There's no support contact we can offer them, and ultimately, it has had serious implications on our relationships with our suppliers. We were not given sufficient training on the platform as users and have had to problem solve on our own to get things processed. 0/10, all-around terrible, awful product.

Possibly one of the worst procurment systems I have used. Had my phone stolen 3 weeks ago. Since then I have been trying to get the TFA removed so I can invoice my biggest customer. The hoops you have to jump through, the lack of response in a timely manner are appauling. I cant invoice my biggest client and I cant place orders for them without logging in to my account. I could open a bank account far easier than dealing with coupa.. Apparently Only one person can work on kmy issue at any one time.....

I am obligated to use this product to be paid by a customer. It is awful. Difficult to navigate and zero customer service.

Absolutely terrible customer support. The worst user interface of any piece of software I have ever used. How is this company still in business?

I could write a book about my negative experiences with Coupa. I will only write the latest one. I am a vendor. As I am trying to enter a new invoice in the system in order to get paid, I get an error about "tax headline". There is no field in the form I am filling about "tax", nor "tax headline". I contact the support service. After 10 minutes of checking, they tell me the error comes from my client: their Purchase Order doesn't have a "tax declaration" field filled. The support service tells me "Please tell your client to fill that line". Wait a minute - they fill their form wrong and you don't tell them? I have to tell them? "Yes, that's the only way to do it". Are you kidding me? Do I have to do your job now???

We have two large customers who use Coupa, for both of them the system is awful and just produces problems. In both cases this causes months of delays to payments, which as a small business is killer.

What blows my mind is the lack of ability to talk to someone, its all adding comments to online tickets which is great if someone actually reads/answers them! I have invoices marked as "awaiting approval" which customers claim they can't see. I had another invoice that the customer wanted amending slightly, which in COUPA means you have to issue a credit note and reissue... doing this causes more problems and no payments. Honestly, its a terrible system and companies should stop being tight and stop getting their suppliers to do their finances for them!

We now avoid customers who use COUPA.