Good choice of what we were looking for. very helpful and knowledgeable salesman. Brought extra fabric swatches. We took to cafe to browse and had an excellent lunch. Returned to riser chairs and sale... See more
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Review summary
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Reviews shaping this summary
Lovely quality sofa made to order. I went to Cousins as I don’t understand choosing a sofa without being able to try it for comfort. I wouldn’t have expected to choose the style I did, but it is... See more
Company replied
Emily was really helpful. She tirelessly checked prices and options for us. She left us alone to considered the options but kept herself available to help at any time. Very approachable and thoughtful... See more
Company replied
The furniture coding was incorrect. This made ordering the items long winded. The assistant was extremely helpful and apologetic. We decided to use your restaurant and have lunch. Problem solved and... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Lighting Store
- Living Room Furniture Store
- Mattress Store
- Rug Store
About Cousins Furniture
Written by the company
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Contact info
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Manager Pat was attentive without being…
Manager Pat was attentive without being over bearing.
July 1, 2026
Jonathan was very helpful
Jonathan was very efficient, patient, and helpful.
He didn't rush us snd nothing was too much trouble.
July 1, 2026
Reply from Cousins Furniture
Hi Helen,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Jonathan provided such efficient, patient, and helpful service during your visit. It's great to know he gave you the time you needed without rushing you and that nothing was too much trouble.
We'll be sure to pass your kind comments on to Jonathan—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Very helpful and although the store is…
Very helpful and although the store is being refurbished the staff couldn’t do enough to help
July 8, 2026
Reply from Cousins Furniture
Hi Mrs Green,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team so helpful during your visit. We really appreciate your understanding while our store is undergoing refurbishment, and it's fantastic to know our staff did everything they could to assist you despite the work taking place.
Thank you for choosing Cousins Furniture. We look forward to welcoming you back to see the finished showroom soon!
Kind regards,
Cousins Furniture Team 👍
Fantastic service and help from…
Fantastic service and help from Samantha at the Shrewsbury branch.
July 8, 2026
Reply from Cousins Furniture
Hi Nathan,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Samantha provided you with such fantastic service and support during your visit to our Shrewsbury store. We'll be sure to pass your kind words on to her—she'll be thrilled to hear your feedback.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Great experience
I'm not a big fan of pushy sales assistants, the type that greet you just as you walk through the door. Our experience at Cousin's was nothing like this. The sales assistant was helpful but not pushy and gave us time to browse alone before asking if we needed any help.
July 8, 2026
Reply from Cousins Furniture
Hi Mark,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a great experience with us. We understand that many customers prefer to browse at their own pace, so it's fantastic to know our sales assistant struck the right balance by being available to help without being pushy or intrusive.
Creating a relaxed and enjoyable shopping experience is exactly what we aim for, so your feedback is greatly appreciated.
Thank you for choosing Cousins Furniture, and we hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
Peter Dawson
Peter Dawson, a staff member at Cousins Shrewsbury was extremely helpful , knowledgable , and affable. I did not feel pressured into making the purchase even though I had initially gone into the store to do a little ‘window shopping’ for an upcoming house move. Great selection of furniture available. Found just what I wanted and at good ‘sale’ prices.
July 7, 2026
Reply from Cousins Furniture
Hi Steven,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Peter Dawson provided such helpful, knowledgeable, and friendly service during your visit to our Shrewsbury store. It's great to know you felt comfortable browsing without any pressure and that Peter helped you find exactly what you were looking for.
We're also pleased you enjoyed the wide selection of furniture and were able to take advantage of our sale prices.
We'll be sure to pass your kind words on to Peter—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture, and we wish you all the best with your upcoming house move. We hope you enjoy your new furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
Salesperson was very knowledgeable and…
Salesperson was very knowledgeable and understanding to what we were looking for and our budget
July 7, 2026
Reply from Cousins Furniture
Hi Angela,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our salesperson was knowledgeable and took the time to understand exactly what you were looking for, while helping you find the right furniture to suit your budget. Providing tailored advice without pressure is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
Bought a loving Parker knoll sofa.
The furniture shop had lots to choose from and we found what we wanted. The staff were very polite and knowledgeable. The team who delivered our furniture was also very pleasant helpful and courteous. Recommend this family company. Thank you.
June 30, 2026
Reply from Cousins Furniture
Hi Sheila,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found the perfect Parker Knoll sofa and that you had such a positive experience with us. It's great to know our showroom offered plenty of choice and that our team were polite, knowledgeable, and able to help you find exactly what you were looking for.
We're also pleased to hear your delivery team provided friendly, helpful, and courteous service. We'll be sure to pass your kind comments on to them.
Thank you for your recommendation and for supporting our family-run business. We hope you enjoy your new Parker Knoll sofa for many years to come!
Kind regards,
Cousins Furniture Team 👍
Great experience from Cousins in…
Great experience from Cousins in Shrewsbury, excellent delivery service and lovely cafe in store too 😀
July 8, 2026
Reply from Cousins Furniture
Hi Linda,
Thank you so much for your wonderful 5-star review!
We're delighted to hear you had a great experience at our Shrewsbury store. It's fantastic to know you were pleased with our delivery service and also enjoyed a visit to our in-store café!
We really appreciate you taking the time to share your feedback and hope to welcome you back to Cousins Furniture again soon.
Kind regards,
Cousins Furniture Team 👍
Phil was very patient and helpful…
Phil was very patient and helpful whilst we made our decision on which sofa and chairs we purchased.
July 7, 2026
Reply from Cousins Furniture
Hi Mrs Evans,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Phil was so patient and helpful while you were deciding on your new sofa and chairs. Choosing the right furniture is an important decision, so it's great to know he gave you the time and support you needed to make the right choice.
We'll be sure to pass your kind comments on to Phil—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
A big shout out to Jason who takes the time you
I popped in on my first visit and a gent I've forgotten his name . Was ok but did not seem interested and I remember him saying his charging his bike . He showed us two sets off funiture and walked off so he did not seem bothered. We went away. I returned to the store a few days later and spoke to Jason and he was really interested in talking to us and made me feel at ease and spent the time with us . We then went away. And came bk on our 3rd visit and delt with Jason and I made the decision to buy now when I was dealing with Jason and the other bloke took wind I was buying he wanted the sale Jason politely said to the other bloke ok you can have the sale I was stood there thinking this is not right Jason has put the leg work in and the fact he confronted Jason infront of me I thought was unprofessional and put me in a position. I work in sales myself at dudley motor company and I was not put off and told him straight no Jason deserves my sale and he scattered off and could not look at me after. I thought that was bad I was dealing with Jason and he took the time with me discussing my decision. That other person should put more effort in if he wants the sale he cant expect to just take other people's deals . I hope I get a response and give a big thank you Jason.
July 4, 2026
Reply from Cousins Furniture
Hi Susan,
Thank you for taking the time to share your detailed feedback with us.
We're delighted to hear how much of a positive impact Jason had on your experience. Providing customers with time, advice, and support throughout their decision-making process is something we value greatly, and we're pleased that Jason made you feel comfortable and helped you find the right furniture for your home.
We will make sure your kind words are passed on to Jason — he’ll be thrilled to know that his patience and dedication were appreciated.
We’re sorry to hear that parts of your earlier visits did not meet the level of service you expected. We appreciate you bringing this to our attention and will ensure your feedback is shared with the relevant team members so we can continue to improve the experience we provide to every customer.
Thank you again for choosing Cousins Furniture, and we hope you enjoy your new furniture for many years to come.
Kind regards,
Cousins Furniture Team 👍
I was helped with my purchase by will…who was very professional
I was helped with my purchase by will tho
June 29, 2026
Reply from Cousins Furniture
Hi Mr Dubell,
Thank you so much for your 5-star review!
We're delighted to hear that Will provided you with professional and helpful service while assisting with your purchase. We'll be sure to pass your kind feedback on to him — he’ll be pleased to know he made a positive impression.
Thank you for choosing Cousins Furniture, and we hope you enjoy your new furniture for many years to come.
Kind regards,
Cousins Furniture Team 👍
A very professional and helpful sales…
A very professional and helpful sales lady who took the time to explain everything and was not at all pushy. A good shopping experience.
July 4, 2026
Reply from Cousins Furniture
Hi Jane,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our sales colleague provided such professional and helpful service, taking the time to explain everything while allowing you to make your decision without any pressure. That's exactly the shopping experience we strive to provide.
Thank you for taking the time to share your feedback. We really appreciate it and hope to welcome you back to Cousins Furniture again soon.
Kind regards,
Cousins Furniture Team 👍
good selection and helpful staff
June 27, 2026
Reply from Cousins Furniture
Hi William,
Thank you so much for your 5-star review!
We're delighted to hear that you found we have a good selection of furniture and that our staff were helpful during your visit. Providing a wide choice alongside excellent customer service is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
Kris was most helpful and attentive
Kris was most helpful and attentive, he was also very patient as I took a while to make to make a choice. It was a pleasure to shop at your showroom.
July 4, 2026
Reply from Cousins Furniture
Hi Suzanne,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Kris was so helpful, attentive, and patient while you took the time to make your decision. Choosing the right furniture is important, and we're pleased he made the experience relaxed and enjoyable.
We'll be sure to pass your kind words on to Kris—he'll be delighted to know he made such a positive impression.
Thank you for choosing Cousins Furniture. We're so pleased you enjoyed shopping in our showroom and hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
Helpful and friendly staff
Helpful and friendly staff , who checked stock and availability for me . Nothing was too much trouble.
May 29, 2026
Reply from Cousins Furniture
Hi Julie,
Thank you so much for your lovely 5-star review!
We're delighted to hear that our team was friendly and helpful, and that they were able to check stock and availability for you. It's wonderful to know you felt that nothing was too much trouble—that's exactly the level of service we strive to provide.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
The furniture coding was incorrect
The furniture coding was incorrect. This made ordering the items long winded. The assistant was extremely helpful and apologetic. We decided to use your restaurant and have lunch. Problem solved and discount added. What more could have been expected. Thank you. Carol Jackson
July 1, 2026
Reply from Cousins Furniture
Hi Carol,
Thank you so much for your 5-star review!
We're pleased to hear that, although there was an issue with the furniture coding which made the ordering process take a little longer than expected, our team was able to resolve everything for you. We're especially glad our sales assistant was helpful and apologetic throughout, and that you were able to enjoy a relaxing lunch in our restaurant while everything was sorted.
Thank you for your patience and understanding. We really appreciate your kind feedback and hope you enjoy your new furniture when it arrives.
Kind regards,
Cousins Furniture Team 👍
Emily was really helpful
Emily was really helpful. She tirelessly checked prices and options for us. She left us alone to considered the options but kept herself available to help at any time. Very approachable and thoughtful. Selection was excellent, even though the store is going through refurbishment so some areas are a little untidy.
June 22, 2026
Reply from Cousins Furniture
Hi Mrs Reece,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Emily provided such helpful and thoughtful service during your visit. It's great to know she took the time to check prices and options for you, while also giving you the space to consider your choices without any pressure. That's exactly the kind of customer experience we aim to provide.
We also appreciate your understanding while our store undergoes refurbishment. We're working hard to improve the showroom and are pleased to hear you still found an excellent selection to choose from.
We'll be sure to pass your lovely comments on to Emily—she'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture, and we hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
Reply from Cousins Furniture
Hi BL,
Thank you so much for your 5-star review!
We're delighted to hear that Will B was so helpful during your visit. We'll be sure to pass your kind feedback on to him—he'll be pleased to know he made a positive impression.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Reply from Cousins Furniture
Hi Liz,
Thank you so much for your 5-star review!
We're delighted to hear you found our staff very helpful. Your kind words mean a lot to the team, and we really appreciate you taking the time to leave your feedback.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
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