Had my drones covered by them for years so when I got a canon camera I wanted to also use them for this. I notice they had a ground based equipment option so asked if I could cover my camera and oth... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I lost my drone while traveling, and Coverdrone saved the day. Fantastic, precise, and fast support. A great experience with Orianna, who was always very kind. I’ll never be without it again.
Company replied
Excellent insurance coverage and outstanding customer service. During my holiday, my drone and remote controller were accidentally damaged by seawater, and my insurance covered the equipment, n... See more
Company replied
Couldn't be happier. We had Coverdrone insurance for a holiday in Europe. I very stupidly lost our drone in a tree. Flight data submitted, and claim approved very quickly. Reps were helpful and whol... See more
Company replied
Company details
Written by the company
With over 250,000 customers worldwide, Coverdrone is one of the UK and Europe’s largest specialist provider of drone insurance, offering flexible policies for commercial operators, recreational pilots and organisations worldwide. Established in 2007, the company provides a comprehensive policy supported by fast in-house claims handling and exceptional customer service. Coverdrone has been shaping the drone insurance industry for nearly 20 years, leading innovation through responsive product development and a genuine commitment to service excellence. With operations across the UK, EU, Canada, Australia and New Zealand, Coverdrone continues to set the standard for safe and responsible drone insurance on a global scale.
Contact info
142 Nantwich Road, CW2 6BG, Crewe, United Kingdom
- 01270 448 998
- support@coverdrone.com
- www.coverdrone.com
4.3
Excellent
65 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent insurance and service
Excellent insurance coverage and outstanding customer service.
During my holiday, my drone and remote controller were accidentally damaged by seawater, and my insurance covered the equipment, not just third-party liability. I’ve taken out insurance with them several times, and this time it really paid off!
A special thank you to Orianna for her professionalism, patience, and excellent communication throughout the claims process. My claim was settled smoothly, and I couldn’t be happier with the service.
Thank you, Coverdrone and Orianna!
October 16, 2026
Unprompted review
Reply from Coverdrone
Thank you so much for your wonderful review and for choosing Coverdrone again!
We're really pleased to hear that we could help when your drone and controller were damaged during your holiday. It's great to know that your equipment cover gave you peace of mind when you needed it most, and that your claim was settled smoothly.
We're especially grateful for your kind words about Orianna. I'll be sure to pass your feedback on to her, as I know she'll be delighted to hear it!
Thank you again for choosing Coverdrone and for taking the time to share such lovely feedback. We appreciate your continued support, and we hope you have many more happy, incident-free flights ahead!
Kind regards,
Jake, Marketing Manager
Advertisement
I lost my drone while traveling
I lost my drone while traveling, and Coverdrone saved the day. Fantastic, precise, and fast support. A great experience with Orianna, who was always very kind. I’ll never be without it again.
September 30, 2026
Unprompted review
Reply from Coverdrone
Thank you so much for the fantastic review.
We’re really pleased to be there to support you when you lost your drone while travelling, and that the process was handled quickly and smoothly.
It’s especially lovely to hear your kind words about Orianna. We’ll make sure your feedback is passed on to her, as we know she’ll really appreciate it.
Thank you for choosing Coverdrone and for taking the time to share your experience with us!
Kind regards,
Jake, Marketing Manager
Don’t trust them. Staff poorly trained
Had my drones covered by them for years so when I got a canon camera I wanted to also use them for this. I notice they had a ground based equipment option so asked if I could cover my camera and other Ground based equipment under the policy. I was told I could so for 18months paid my monthly payment every month at the increased amount to be told when I needed to make a claim that I wasn’t covered under their ground based equipment and they wouldn’t pay out my claim.
Edit to reply to their last message. Case was never reopened or resolved. Yet more lies.
September 9, 2026
Unprompted review
Reply from Coverdrone
Thank you for being a Coverdrone customer over the years, and for taking the time to leave us your feedback.
I’m sorry to hear about your experience and I appreciate why you would be disappointed given the circumstances you’ve described.
We have reopened your case so that it can be reviewed again, and a member of our Claims Team will follow up with you directly regarding this.
Thank you again for bringing this to our attention and for giving us the opportunity to look into the matter further.
Kind regards,
Jake
Marketing Manager
Brilliant service
Brilliant service. Customer service was easy to talk to and dealt with me really quickly. I was a bit worried never having made an insurance claim before but they were great on the phone and via email.
July 1, 2026
Unprompted review
Reply from Coverdrone
Thank you for your lovely feedback.
We’re really pleased to hear that our customer service team were easy to speak with and able to support you quickly. We understand that making an insurance claim for the first time can feel daunting, so it’s great to know our team were able to reassure you and keep things clear by phone and email.
Thanks again for taking the time to leave us a review.
Kind regards,
Jake
Marketing Manager
I had a great experience
I had a great experience. The customer service was very eager to help and solved the case quickly with my lost drone.
June 1, 2026
Unprompted review
Reply from Coverdrone
Thank you for taking the time to share your experience and for your 5-star review.
We are very glad to hear that your claim was handled smoothly, and that our team was able to support you promptly in resolving the situation with your lost drone.
We understand how important it is to receive clear and timely assistance when something goes wrong, and it is reassuring to know this was reflected in your experience.
Your feedback is sincerely appreciated and will be shared with the team.
Kind regards,
The Coverdrone Team
Advertisement
Excellent customer support via chat
Excellent customer support via chat. They resolved my issues and answered my questions quickly and professionally. So far, I haven't needed to make any accident claims, but at this point, the insurance seems very affordable considering the peace of mind it provides.
June 18, 2026
Unprompted review
Reply from Coverdrone
Thank you for your 5-star review.
We’re really pleased to hear that our support team were able to resolve your issues and answer your questions quickly and professionally.
It’s also great to know that the cover feels affordable and gives you peace of mind. We hope you never need to make a claim, but if you do, our team will be here to support you through the process.
Thanks again for choosing Coverdrone.
Kind regards,
Jake
Marketing Manager
Claim for a damaged drone
We made a claim for a damaged drone. Coverdrone settled the claim immediately.
May 18, 2026
Unprompted review
Reply from Coverdrone
Thank you for taking the time to leave us a review.
We’re delighted to hear that your claim was settled so quickly following the damage to your drone. Our claims team works hard to make the process as clear, straightforward and responsive as possible, so it’s great to see that reflected in your experience.
Thank you for choosing Coverdrone.
Kind regards,
Jake
Marketing Manager
I had an accident with my drone and…
I had an accident with my drone and contacted Coverdrone to open a claim. The process was clear and straightforward, and my drone was repaired quickly, just as expected. Everything was handled efficiently, and overall I am very satisfied with the service. I have already renewed my cover for another year, and I hope I will not have any accidents this time.
April 16, 2026
Unprompted review
Reply from Coverdrone
Thank you for your review and for continuing to place your trust in Coverdrone.
We appreciate that needing to make a claim is never ideal, so we’re very pleased to hear the team was able to support you promptly and keep the process running smoothly throughout.
Providing fast, reliable support when customers need it most is something we care deeply about, and it’s great to know your experience reflected that.
We are delighted with your renewal and your recommendation through this review.
Wishing you many safe and successful flights ahead!
Kind regards,
Jake
Marketing Manager
Eccellente
I ve used COVERDRONE in Italy for years, and only last month i had a issue with my drone, a fail safe and a crash. I had a fully good experience with COVERDRONE staff, they provide me all the help they could do. They send me the payment for repair the drone. I can only share positive feedback. Thank you again.
April 1, 2026
Unprompted review
Reply from Coverdrone
Thank you for your 5/5 review and for sharing your experience.
We’re really pleased to hear that our team was able to support you after the fail‑safe incident and that your repair was handled smoothly. Your continued trust in Coverdrone means a great deal to us.
Safe flying,
The Coverdrone Team
Advertisement
Good experience
I have been using Coverdrone for almost two years. This is the first time I had to make a claim but it was very easy. The comunication was very stright forward and Orianna was very good.
April 7, 2026
Unprompted review
Reply from Coverdrone
Thank you for your kind review and for being with Coverdrone over the past couple of years.
We’re really pleased to hear that your first claim experience was smooth and easy to navigate. Making the process simple and keeping communication clear is a priority for us, so it’s great to know Orianna was able to support you so well.
Your feedback means a lot to the team, and we truly appreciate your continued support. If there’s ever anything you need, we’re always here to help.
Happy flying!
Jake
Marketing Manager
I highly recommend Coverdrone
I've used Coverdrone for a number of years and I recently needed to make a claim for the first time for some damaged equipment. Orianna dealt with my claim quickly and efficiently and was clear with her communication. I received settlement very quickly and everything went smoothly. I will continue to use and recommend Coverdrone for my drone insurance needs. Thank you Orianna and Coverdrone!
April 2, 2026
Unprompted review
Reply from Coverdrone
Thank you for taking the time to share your experience and for your continued trust in Coverdrone over the years.
It’s great to hear that when you needed to make a claim, everything was handled quickly and smoothly. We know how important clear communication and efficient handling are in those moments, so your feedback about Orianna will mean a lot to her and the wider team.
We really appreciate your recommendation and your ongoing support. If there’s ever anything you need, our team is always here to help.
Happy flying!
Jake
Marketing Manager
Claim settled quickly
Following a recent flyaway, I contacted Coverdrone who dealt with my claim quickly and efficiently. I was particularly impressed by Orianna who got the claim settled professionally and with minimal fuss
Very impressed. Would give more stars if I could.
April 1, 2026
Unprompted review
Reply from Coverdrone
Thank you for taking the time to leave such a positive review. We really appreciate you sharing your experience.
We are very pleased to hear that your claim was handled quickly and efficiently after the flyaway. Situations like that are always frustrating, so it is good to know that our team was able to support you and resolve the claim smoothly.
Orianna will also be delighted to hear your feedback. Our in-house claims team works closely with customers throughout the process to make sure claims are handled professionally and with as little disruption as possible, so it is great to see that reflected in your experience.
Thank you again for your kind words and for choosing Coverdrone.
Happy flying,
Jake
Marketing Manager
First I waited almost a full month… then my claim got falsely declined
First I waited almost a full month after filing my claim. After I got a confirmation of receiving the claim I did not hear a thing for almost a whole month! When I contacted them they said I needed another policy number and they suposedly mailed me, but this was only the confirmation of receiving my claim, nothing about another policy number. My agent gave met this number and know they said the claim is declined because I did not have a flight schedule!
I was only filming the house of a friend! And now the decline the claim because I did not have a flight schedule only to film the house of a friend near to the ground. STAY AWAY FROM THIS MONEY GRABBERS!!!
March 30, 2026
Unprompted review
Reply from Coverdrone
Thank you for taking the time to leave a review. We are sorry to hear that this experience has been frustrating.
We have reviewed the details of your claim and would like to clarify the timeline. Your claim form was received on 3 March 2026, however the policy number and contact details provided did not match any policy in our system. Our team contacted you the same day to request the correct policy number so that we could locate the policy and proceed.
The correct policy number was provided on 27 March, which allowed us to locate the policy and set the claim up on 30 March. Once the claim was reviewed, it was declined because the drone involved in the incident was not listed on the policy schedule. For equipment cover to apply, the drone must be declared on the policy.
For this reason, the claim was not declined falsely or incorrectly. The decision was based on the policy details and the information available when the claim was assessed.
As this policy was arranged through a broker, the drone details are normally provided during the policy setup process. We would recommend contacting your broker so they can review the policy arrangement with you and help clarify why the drone was not listed.
We understand how disappointing it can be when equipment is lost, and if you would like our team to review the situation further or discuss the policy with you, our support team would be happy to help.
Kind regards,
Jake
Marketing Manager
Advertisement
Fantastic service
I had a mishap with my drone and it was lost. The service I received from Coverdrone was top drawer. Helpful, supportive and very quick. A replacement drone arrived yesterday, less than a week from my accident.
March 26, 2026
Unprompted review
Reply from Coverdrone
Thank you for taking the time to leave such a kind review.
We are very sorry to hear about the loss of your drone, but we are pleased that our team could support you and help resolve the situation quickly. Our aim is always to make the claims process as clear and straightforward as possible so operators can get back up and flying without unnecessary delays.
It’s great to hear that your replacement drone arrived so promptly and that the service you received was helpful and supportive throughout.
If there is ever anything else we can help with, please do not hesitate to contact the Coverdrone support team.
Kind regards,
Jake, Marketing Manager
I had an excellent experience with…
I had an excellent experience with Coverdrone and especially with Orianna, who handled my claim.
The entire process was incredibly smooth and fast. My claim was reviewed and settled in just two days, which honestly exceeded my expectations. Everything was handled very professionally, communication was clear, and I was kept informed throughout the process.
I highly recommend Coverdrone to anyone looking for reliable drone insurance and great customer service.
Thank you again to Orianna and the Coverdrone team!
March 9, 2026
Unprompted review
Reply from Coverdrone
Thank you very much for your kind review.
We are so pleased to hear that you had an excellent experience with Coverdrone, and especially that Orianna was able to support you so well throughout your claim. Providing clear communication and handling claims promptly and professionally is very important to us, so it is great to know the process exceeded your expectations.
Your recommendation means a great deal to us, and we will be sure to pass your comments on to Orianna and the wider team.
Thanks again for taking the time to share your experience.
Kind regards,
Jake
Marketing Manager
My best review for coverdrone
My best review for coverdrone, and especially for Orianna. She was incredibly patient, not only in listening to my situation, but also in helping me find the necessary documents. They settled my claim for the loss of three drones, not one! A level of professionalism I wouldn't have found in Italy.
March 5, 2026
Unprompted review
Reply from Coverdrone
Thank you for taking the time to share your experience.
We’re really pleased to hear that Orianna was able to support you through the claims process and help you gather the documents needed. Losing equipment is never easy, especially when it involves multiple drones, so it’s good to know she was able to guide you patiently and get everything resolved for you.
Our team works hard to make the claims process clear and supportive from start to finish, and feedback like this means a lot to us.
Thank you again for your kind words and for choosing Coverdrone.
Kind regards,
Jake
Marketing Manager
Top company
Top company, since I started using drones I always used their insurances and never had a problem!
February 26, 2026
Unprompted review
Reply from Coverdrone
Thank you for the 5-star review and for choosing Coverdrone from the very start of your drone journey.
It means a great deal to hear that you’ve consistently trusted us with your insurance and that your experience has been smooth throughout. That long-term confidence is exactly what we work hard to earn and maintain.
We appreciate you taking the time to share your feedback, and we’re always here whenever you need us.
Thank you again for being a Coverdrone customer!
Kind regards,
Jake
Marketing Manager
Advertisement
Terrible Cover
This is another insurance company that charge for ground cover, then when it's claim time say That's not covered.
Also when you send a drone in for repair and it is replaced. You will find if it's a newer model they will replace drone not batteries. Leaving you with unit that is not usable.
Avoid this company.
February 3, 2026
Unprompted review
Reply from Coverdrone
Thank you for taking the time to leave your feedback. We are sorry to see that you feel disappointed with your experience, and we would like to clarify a few points to provide context and reassurance.
Regarding cover for ground equipment, the policy was a recreational drone policy, under which photography equipment is not covered. This information is outlined during the purchase journey and within the policy documentation, which we always encourage customers to review so they can be confident about what is and is not included.
In relation to the claim, wear and tear is not covered under the policy. That said, we still agreed to send your drone for assessment to explore the options available. Following this assessment, the manufacturer supplied an upgraded replacement drone body.
We understand your issue regarding the batteries, and are pleased to confirm that this issue is already in the process of being resolved - new batteries are going being sent to you so that the replacement drone can be used as intended. Your claim hasn't yet been closed, and we will keep you updated with the latest information.
Our aim is always to handle claims fairly, clearly, and with the customer kept informed throughout. If you would like to discuss your policy cover or the claim further, our support team is available and happy to help.
Kind regards,
Jake, Marketing Manager
Coverdrone solved my drone repair problem
Coverdrone solved my drone repair problem, covering the payment promptly and accurately. I really appreciate their work.
January 29, 2026
Unprompted review
Reply from Coverdrone
Thank you for your kind review and for taking the time to share your experience.
We’re really pleased to hear that your repair was handled promptly and that the payment process was clear and accurate. Supporting our customers quickly and reliably when something goes wrong is exactly what we aim for, so it’s great to know this came through in your experience.
Thank you again for choosing Coverdrone and for your continued trust in us.
Kind regards,
Jake
Marketing Manager
The short period of time and awesome…
The short period of time and awesome management the climb was handled and minimizing a damn time in the sky
January 30, 2026
Unprompted review
Reply from Coverdrone
Thank you for taking the time to leave us a review - we really appreciate it.
We’re glad to hear that your claim was handled quickly and that the team helped minimise your down time, so you could get back in the air as smoothly as possible. Speed, clarity, and keeping disruption to a minimum are all things we work hard to deliver, especially when something unexpected happens.
Thanks again for choosing Coverdrone. If you ever need any support in the future, our team is always happy to help.
Kind regards,
Jake
Marketing Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.