I have purchased 4 of the 12000 BTU and 1 - 18000 BTU VISIO units. They were delivered in a very.timely fashion. I had them professionally installed by a local HVAC service to ensure proper installati... See more
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First I want to say the unit it’s self works fantastic. This was a DIY install and for the most part it went smoothly. My only complaint or suggestion is to just make your own 3/8 copper line, the one... See more
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Very easy install, the 12k btu 115v system in my garage kicks butt! I live in south Florida and its doing an amazing job keeping it cool. I will definitely be buying another system for hurricane backu... See more
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So far their customer service is excellent like the others are saying. Ordered yesterday and it's shipping out today. Their customer service emailed me back very promptly with good information.... See more
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4.3
Excellent
105 reviews
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Replied to 70% of negative reviews
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Reply from Cozeware
Hi Kevin,
That's exactly what we love to hear!
Thanks for taking the time to share. We're here if you ever need anything:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Delivery service and price
October 25, 2026
Reply from Cozeware
Hi James,
Delivery service and price — two things we take seriously. Glad both worked out well for you!
Thanks for the feedback.
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
So far it been a very good system
So far it been a very good system. Doing a good job in my mini barnaiminum 2 rooms. Approximately 600 feet area combined
November 1, 2026
Reply from Cozeware
Hi jeff,
Thank you for the great feedback!
We're so glad to hear the system is doing a good job cooling your two rooms in the mini barn.
Thanks for choosing Cozeware. If anything ever comes up, we're always here to help:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
The unit inside and the unit outside…
The unit inside and the unit outside are very quiet. They are just the right size for my sunroom to heat and cool. Quickly delivered. Price was reasonable.
November 1, 2026
Reply from Cozeware
Hi Martha,
Thank you for the great feedback — we really appreciate it!
We're so glad to hear both the indoor and outdoor units are running quietly and that the size is just right for your sunroom. Quiet comfort in a space like that makes all the difference.
And we're happy the delivery was quick and the price felt reasonable. That's exactly the experience we aim for.
If anything ever comes up, we're always here to help:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Bought the 24k btu Seer 2 unit
Bought the 24k btu Seer 2 unit. I had a local company install it for me. The service port is faulty and leaked the majority of the r32 out. I’m getting told that their warranty only covers defective parts that have to do with manufacturing. I guess the bad leaky service port is not a defective part. Either way I spent $900 on the unit then had to pay over $3k on the hvac and electrical install, and I don’t have a working unit. Just unacceptable. I only asked them to take this outdoor box and send one not defective, they offered me a $130 credit.
October 29, 2026
Unprompted review
Reply from Cozeware
Hi David,
Thank you for sharing your experience. We’re sorry that the service port issue disrupted your installation and left you without a working system. We understand your frustration, especially after the additional installation expenses.
We would appreciate the opportunity to review the issue again and discuss the appropriate resolution. Please contact our support team through https://www.cozeware.com/help and include your order number and a brief description of the issue. We will review your case and assist you as promptly as possible.
Best regards,
Cozeware Customer Service Team
Easy install. Quality unit. Works as intended. Replaced my a/c only window unit.
Easy install. Unit works well.
October 22, 2026
Reply from Cozeware
Hi David,
Easy install, quality build, and works as intended — that's exactly what we aim for.
Glad it's a solid upgrade from your window unit! Thanks for sharing your experience.
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
So far so good thank you
October 23, 2026
Reply from Cozeware
Hi Varlind,
"So far so good" — that's exactly what we like to hear.
Thank you for choosing Cozeware! We're here if you ever need anything:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Units arrived in a timely manner
Units arrived in a timely manner. One unit had some damage from shipping. Contacted customer service and sent pictures for future reference. No problems as of now. Easy set up and units work great.
October 22, 2026
Reply from Cozeware
Hi Doris,
Thank you for the feedback .
We're sorry to hear one of the units arrived with some damage. We appreciate you sending photos to our team for reference — that helps us follow up with the carrier and improve our packaging. If the damage ever affects performance, please let us know right away and we'll make it right.
Glad to hear the setup was easy and both units are working great!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
The sale and delivery were very good…
The sale and delivery were very good and quick. We are still finishing up our drywall and electrical so we havent installed it yet. Looking forward to getting it set up in our party cave room.
October 19, 2026
Reply from Cozeware
Hi Todd,
Thanks for the great feedback — we're glad the purchase and delivery went so smoothly!
No rush on the install — finishing drywall and electrical is a big job, and it's smart to get everything ready first. We love that it's going into a "party cave" room, by the way. That sounds like a great space for it.
When you're ready to set it up, we're here if any questions come up:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Reply from Cozeware
Hi Rhett,
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience.
Our customer service team has already reached out to you by email, so please kindly check your inbox, including your spam or junk folder, for our message. We would like to look into this with you and get it resolved as quickly as possible.
We truly appreciate your patience, and we are committed to making this right.
Best regards,
Cozeware Customer Service Team
I liked the price point, and delivery time but arrived with defect.
I liked the price point, I liked the delivery time. Directions were not clear. Customer support seems good. My product arrived with a defect and still in process of have it resolved. Parts should have been overnighted to me. Disappointed so far.
September 29, 2026
Reply from Cozeware
Hi Randy,
Thank you for your honest feedback — and we're truly sorry for the experience so far.
We hear every point you made.
Please know that we take this seriously and want to get this closed out for you as quickly as possible. If you reach out to us directly through the link below with your order details, we'll make sure your case is escalated and pushed forward:
https://www.cozeware.com/help
We appreciate your patience, and we're committed to making this right.
Best regards,
Cozeware Customer Service Team
Great unit and easy install
We needed a new minisplit for our living room. The one we had finally ran its course. We researched a lot of different options but ultimately landed on the Cozeware 18,000 btu with heat option. Fairly easy to install as long as you follow the directions. The unit works great so far and is very quiet. So far would definitely recommend. We may get another one for our basement as well.
September 28, 2026
Reply from Cozeware
Hi Jason,
Thank you for such a thoughtful review — we really appreciate it!
Hearing that you'd recommend it—and that you're considering another one for your basement—means the world to us. We'll be right here when you're ready!
If anything ever comes up, we're always happy to help:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
So far their customer service is…
So far their customer service is excellent like the others are saying. Ordered yesterday and it's shipping out today. Their customer service emailed me back very promptly with good information.
Provided me with a tracking number after just 20hrs after ordering. Shipping my mini split via FedEx which I believe is a good carrier.
Dave Sigler
October 2, 2026
Unprompted review
Reply from Cozeware
Hi Dave,
Thanks for the great feedback! Glad our team got you answers quickly and that your order shipped out right away with tracking in hand.
We appreciate you sharing this — and we're here if you need anything else:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
We live in a 40ft fifth wheel full time…
We live in a 40ft fifth wheel full time in central Florida. We pay for electricity so our rooftop air conditioners were killing us during the summer months. $120-140 a month for electric. One of our 3 ac's went completely out. I had a rv tech come and service all 3 to find out one was junk. He suggested installing a mini split so I started researching. Cozeware always had good reviews on multiple sites. We bought the Visio 12000 btu 115 volt system. I installed it completely by myself. Actually it was pretty easy. We've had it going for 7 weeks now. Our first full month of 90+ degree heat our electric bill was $47. We keep the air handler set at 76, our thermostat in our fifth wheel shows 72. Our upstairs section never gets higher than 76. We are very happy with our Cozeware mini split system.
September 29, 2026
Unprompted review
Reply from Cozeware
Hi dave,
Wow — thank you for sharing such a detailed and genuinely impressive review!
This might be one of our favorite reviews yet.
We're thrilled you're happy with your system. If anything ever comes up, we're always here to help:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
After analyzing many different…
After analyzing many different complaints I feel uncomfortable in purchasing your product.
September 26, 2026
Unprompted review
Reply from Cozeware
Hi Rick,
Thank you for your honesty — we understand your hesitation, and we don't take it lightly.
We know that not every experience has been perfect, and we're not going to pretend otherwise. What we can tell you is that we take every complaint seriously. When something goes wrong — a damaged unit, a missing part, a shipping delay — our team works to make it right, whether that's a replacement, a refund, or hands-on technical support.
If you have specific concerns you'd like addressed before making a decision, please reach out to us directly — we're happy to answer honestly:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Reply from Cozeware
Hi Phil,
Thanks for the great feedback and for choosing Cozeware!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
First I want to say the unit it’s self…
First I want to say the unit it’s self works fantastic. This was a DIY install and for the most part it went smoothly. My only complaint or suggestion is to just make your own 3/8 copper line, the one that is supplied is very thin making tight bends difficult. Other than that the unit has been functioning well. I would recommend one and will be buying a second unit for my shop in the future.
September 12, 2026
Reply from Cozeware
Hi Jeffrey ,
Thank you for the detailed and honest feedback — this is really helpful for us.
We're thrilled to hear the unit itself is working fantastically and that the DIY install went smoothly overall. And knowing you're already planning a second unit for your shop? That's the best compliment we could ask for.
Your suggestion about the 3/8" copper line is a good one.We'll definitely pass this feedback along to our team as we continue improving the install experience.
Thanks again for choosing Cozeware. We'll be here when you're ready for unit number two!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Over all a good system
Over all a good system. Was easy to put in but they don’t give good instructions for just a diy person. There are some helpful videos out there just have to look a little bit. The units have been in for two weeks and working great!
September 10, 2026
Reply from Cozeware
Hi Derick ,
Thanks for the honest and balanced feedback — we really appreciate it.
We're glad to hear the install went smoothly and that both units have been working great for two weeks now. That's exactly what we like to hear.
You also make a fair point about the instructions. We know they could be more helpful for DIYers, and that's something we're actively working on improving. In the meantime, we're glad you found some helpful videos — and if you ever run into a step that isn't clear, our support team is always happy to walk you through it.
Thanks again for choosing Cozeware!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
The directions could have been better
The directions could have been better. And when you call CS you can get a hold of a tech then not 2 days later they call you back.
September 16, 2026
Reply from Cozeware
Hi garry,
Thank you for your honest feedback — and we're sorry for the frustration.
You're right on both counts. Please accept our sincere apologies.
We're actively working on improving both our documentation and our response times. In the meantime, if you still have questions about your install, please reach out to us directly through the link below — we'll make sure you get a prompt response:
https://www.cozeware.com/help
We appreciate your patience and the chance to do better.
Best regards,
Cozeware Customer Service Team
Needed a 12000btu unit
Needed a 12000btu unit. Ordered on a Friday afternoon and was delivered Monday afternoon great service. Just installed and it is working great way to go
September 7, 2026
Reply from Cozeware
Hi Dennis,
So glad the install went smoothly and everything is working great. Thanks for the awesome feedback and for choosing Cozeware!
If you ever need anything, we're right here:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
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