CraftShades Inc Reviews 

Poor experience with a prepaid online order — refund still not received
I placed a prepaid order with CraftShades on 9 September 2026 (Order #51671) for a specific leather sling bag and paid ₹1,429.10.
After accepting the order, CraftShades contacted me by phone and told me that the product was unavailable. What I found particularly concerning was that their website continued to display the exact same product as available, showing “2 in stock” and allowing customers to add it to the cart.
I subsequently emailed CraftShades formally requesting cancellation and a full refund, giving them 48 hours to resolve the matter. I received no response and no refund.
I have now had to register a complaint with India's National Consumer Helpline (NCH) under Docket No. 10207852.
This review is not about the quality of their leather products—I never received the product I paid for. It is about the handling of a prepaid order, the apparent discrepancy regarding product availability, and the failure to respond to a formal refund request.
My advice: if ordering online, make sure you are comfortable with the company's refund and order-fulfilment practices before paying upfront.

Very happy with my purchase stylish and perfect for daily use

I am their customer from around 2 years and i have received every single product and delivery on time with a clean packaging and 100% genuine product

Unfortunately, I trusted their website and ordered a – 10*13″Crossbody Handcrafted Small Goat Leather messenger bag – Black | 100% Genuine Leather. Took 3 weeks - couple of phone calls and unanswered emails - before the bag came. And what I got was an 11 x 15 inch bag, different colour, which dont even feel like goat leather, I would not have minded all these if at least the size was the same as I ordered.

When I called them, one man promised me a call back and that they will replace it. I have got no call back even in 2 days and on top of it, they dont take calls anymore.. I have dialed 6 times today, but no call back.

Please think 100 times before you decide..

IIf I could I would have given -5 stars.
These is a scam they have taken 200$ and refuse to respond to my repeated emails & whatsapp messages
Regards
R

I have purchased the leather bag from craftshade. I am completely awed by their fast delivery and quality of product. I highly recommend to others!

THESE ARE AMAZING

NICE QUALITY AND AMAZING PRODUCTS

Best quality leather bags . Really happy for their customer support.

BE AWARE, THIS IS A SCAM!!!
I have bought an item 3 months ago and it never arrived. Been chasing them on the phone. They've answered once a month ago saying that the item had been posted. Now they keep declining my calls!

I purchased the Chesterfield Handmade Buckingham 3 Seater from Craft Shades and below is my experience.

Cost:
Website lists Chesterfield Sofa price at USD758 and claims FREE Worldwide shipping. NOT TRUE, You will pay significant shipping, customs, and handling costs. Here's a breakdown of all the costs I had to pay to have the sofa finally delivered to my doorstep:
1- Sofa: USD758
2- Factory to Departure Port Shipping: USD178
3- Arrival Port Customs Fees: USD371
4- Arrival Port Shipping Agent: USD594
5- Release & Delivery Agent Fees: USD433
-- Actual Overall Total Cost: USD 2334 (More than 3X website price)

Time:
Order made on August 10th and arrived to my doorstep on November 9th (3 months). Several promise made by the representative on manufacturing in 7 days and confirmed shipping were not met or just plain lies.

Communication:
Response is fairly quick via WhatsApp and the representative was helpful 50% of the time.

Quality:
Such a great real leather with quality finish. There is glossiness which I'm not a big fan of which I hope wears off with use. Also there was very minor scratches due to shipping. However, Overall I'm very happy with the final product, fantastic handmade Chesterfield!

Best quality of bages

Craftshades is guinine leather company, and bags are good looking and good material and quality is good.

The bags are very high quality and cheap in rates as per the quality i liked it so much

I'm thrilled with my new leather bag! The craftsmanship is top-notch, and the leather's quality is exceptional. It's spacious, functional, and the comfort level is impressive. The timeless style is a bonus. Worth every penny! Highly recommended.

This seller gave me the customization facilities as described. Delivery of products was quick. For bulk orders, this seller is very good !

This company Craftshade is worthless, products useless, when asked for refund they won't refund the money, hopeless staffs, anyone planning to buy craftshades products please don't do it you will regret it

This is an amazing website to buy craft items, I am speaking from my personal experience.