Cannot unsubscribe, charging me 19.99 a month for nothing. Cannot sign in to unsubscribe. Just absolute rubbish. It’s a con don’t do it
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After taken payments for years, unable to get into email account. Finally managed to get into account, went to log in to credit perfect to find a warning saying account inactive. So not being able to... See more
Beware. Preying on vulnerable people with poor credit ratings promising to find loans . Go through the process to be told there are no loans available but you’ve unwittingly agreed to pay £19.99 p... See more
Company replied
This has happened so many times. Get re directed from god knows what websites onto here don’t even click or agree to anything and then I end up getting charged the dreaded £20 and now they want to tak... See more
Company replied
Company details
Written by the company
Credit Perfect is your online personal finance manager. It allows you to manage and improve your credit report and score as well as access alternative credit providers that can provide loans or other credit, even though you may not have perfect credit rating or history. Features include: Credit Alerts, Access to Alternative Lenders, Credit Builder Credit Cards, Guides & Tools and Online Loan Brokerage.
Contact info
Glasshouse, Alderley Park, SK10 4ZE, Nether Alderley, United Kingdom
- www.creditperfect.co.uk
1.4
Bad
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cannot unsubscribe
Cannot unsubscribe, charging me 19.99 a month for nothing. Cannot sign in to unsubscribe. Just absolute rubbish. It’s a con don’t do it
May 13, 2026
Unprompted review
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Been taking payments for years
After taken payments for years, unable to get into email account. Finally managed to get into account, went to log in to credit perfect to find a warning saying account inactive. So not being able to cancel and request a refund. U can not call them makes it really difficult to sort issue
January 10, 2026
Unprompted review
Very bad company
Very bad company, I have no idea how they gained access to my bank details but they've stolen nearly £500 over last 2 years without me knowing and as I don't use Internet banking only found out by chance on bank statement..... Im livid, I came out of work as a teacher through ill health and relied on benefits and really struggled last couple years not knowing where £19.99 was going.
I'm going through the bank at mo to reclaim and may have to involve the police, I have NEVER requested their services, never used their services and certainly did NOT fill any forms or use Internet to put my visa details in.
Someone, somewhere is selling this company your details and they just start an illegal direct debit.
I will review further once I find out how the bank/police will deal with this.
I've used my brothers account to post this, I haven't use of Internet for myself, don't need it and never have
November 14, 2025
Unprompted review
Same issue
Same issue, trying to take money from my account also trying to charge to send a cancellation request for something I didn't sign up to????
August 29, 2025
Unprompted review
Estafa
Te cobran 29€ por una supcribcion que no has solicitado y no da el servicio estafadores
July 14, 2025
Unprompted review
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If I could give zero stars I would
If I could give zero stars I would. On arrival to the UK my partner started looking for a bank account as soon as he obtained one this "company" scam artists got in touch in spam mail. He assumed this is what you had to do to be able to get a bank account because they miss sell you this rubbish. He was asked to verify his bank details of his new account which he did believing they where connected. Let's fast forward 3 years and he has paid a whopping £979.51 to these people. I have only picked up on this after helping him with a finance application through his bank, I have then gone onto his email and seen these fraudsters are just sending junk mail to him constantly!! Stating they can help him obtain credit and help improve his credit score well if that's the case where are all these offers and why has he got next to no score because of never obtaining credit? Honestly be aware they take advantage of vulnerable people. At the time my partner didn't even speak English to understand this. I have now taken this up with his bank and I will fight them for a full refund. I will also be outing them on every social media account I can to stop people falling for the same trick. Absolutely shocking. All he did was open a link as well so it's takes a matter of minutes for them to do this. It has done nothing for him in 3 years so even if had legitimately done this which he didn't then you will be no further forward in your financial life so don't waste your money if your a genuine customer! Tiktok need to out these and im grateful I know a few influencers with over 1 million followers to get the word out and I really feel for people that don't have this platform to fight back. I will fight until I get every penny refunded trust me.
May 28, 2025
Unprompted review
this is a scam company and have been…
this is a scam company and have been taking £20 out of my account for a year
November 8, 2023
Unprompted review
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SCAM
Apparently signed up, when there is NO emails or anything. this is a scam company and have been taking £19.99 OUT OF MY ACCOUNT FOR OVER A YEAR. BEWARE OF THIS SCAM!!!
April 16, 2024
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We understand that you’re unhappy so we want to explain a couple of important things. Our aim is to help our customers improve their credit report and score so they can be accepted for credit with better rates in the future. We offer a 14 day free trial so customers can decide if they want to use our service before making a payment. All our customers must enter their card details when signing up to authorise us to take a payment after the free trial has ended. We do not obtain this information any other way. There’s a simple cancellation process too where customers can cancel online or email support@creditperfect.co.uk. We would like the opportunity to put this right so please email the team with your name and phone number so we can contact you. Please
mention that you’ve left a review. Hope to hear from you soon,
The Credit Perfect Team.
If it were possible to give zero stars
If it were possible to give zero stars, I would.
Was looking for a loan, so I entered my card details as part of the verification process. Next thing I know, Credit perfect has deducted £19.99 for a subscription service I didn’t even sign up for.
August 12, 2023
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We understand that you’re unhappy so we want to explain a couple of important things. Our aim is to help our customers improve their credit report and score so they can be accepted for credit with better rates in the future. We offer a 14 day free trial so customers can decide if they want to use our service before making a payment. All our customers must enter their card details when signing up to authorise us to take a payment after the free trial has ended. We do not obtain this information any other way. There’s a simple cancellation process too where customers can cancel online or email support@creditperfect.co.uk. We would like the opportunity to put this right so please email the team with your name and phone number so we can contact you. Please
mention that you’ve left a review. Hope to hear from you soon,
The Credit Perfect Team.
The vulnerable
I am writing this review on behalf of my disabled son who has a brain injury credit perfect have been taking money out of his account for exactly one yr he has not set this up it’s only that we have been into the bank today and we found out he is vulnerable and I understand that they prey on vulnerable people he is totally devastated beware they are scammers !!
October 6, 2023
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We understand that you’re unhappy so we want to explain a couple of important things. Our aim is to help our customers improve their credit report and score so they can be accepted for credit with better rates in the future. We offer a 14 day free trial so customers can decide if they want to use our service before making a payment. All our customers must enter their card details when signing up to authorise us to take a payment after the free trial has ended. We do not obtain this information any other way. There’s a simple cancellation process too where customers can cancel online or email support@creditperfect.co.uk. We would like the opportunity to put this right so please email the team with your name and phone number so we can contact you. Please
mention that you’ve left a review. Hope to hear from you soon,
The Credit Perfect Team.
This company have been t £19.99…
This company have been taking £19.99 from my account for months now
I cannot understand how they got my bank details or how I got into a 14day free trial
I think they are scamming peoples information as I have never asked for a credit report or a loan
LC glazebrook
September 29, 2023
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We understand that you’re unhappy so we want to explain a couple of important things. Our aim is to help our customers improve their credit report and score so they can be accepted for credit with better rates in the future. We offer a 14 day free trial so customers can decide if they want to use our service before making a payment. All our customers must enter their card details when signing up to authorise us to take a payment after the free trial has ended. We do not obtain this information any other way. There’s a simple cancellation process too where customers can cancel online or email support@creditperfect.co.uk. We would like the opportunity to put this right so please email the team with your name and phone number so we can contact you. Please
mention that you’ve left a review. Hope to hear from you soon,
The Credit Perfect Team.
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Awful company took over 3 payments of…
Awful company took over 3 payments of £19,99 three times now , with a fourth pending .Ive never signed up for anything please put the money back in my account ASAP
Regards mick
July 4, 2023
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We understand that you’re unhappy so we want to explain a couple of important things. Our aim is to help our customers improve their credit report and score so they can be accepted for credit with better rates in the future. We offer a 14 day free trial so customers can decide if they want to use our service before making a payment. All our customers must enter their card details when signing up to authorise us to take a payment after the free trial has ended. We do not obtain this information any other way. There’s a simple cancellation process too where customers can cancel online or email support@creditperfect.co.uk. We would like the opportunity to put this right so please email the team with your name and phone number so we can contact you. Please
mention that you’ve left a review. Hope to hear from you soon,
The Credit Perfect Team.
Thank u for sorting this Bethanie
After the initial problems Bethanie helped me sort it and my son got refunded thank you so much.
June 13, 2023
Unprompted review
Reply from Creditperfect
Dear Donna, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Beth. If we can be of any help in the future please do not hesitate to contact us.
Many thanks,
The Credit Perfect Team.
I never signed for anything
I never signed for anything. I wanna my money backkkkkkkkkkkkkkkkkkkkk😡😡😡😡.this is a joke.
May 2, 2023
Unprompted review
Reply from Creditperfect
We’re sorry you’ve had this experience with Credit Perfect. We’d like to understand more about your feedback so we can make it right. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
I have had 19.99 taken from my bank for…
I have had 19.99 taken from my bank for months. Once I realised I went online and cancelled my account but they are still taking money from my account. I've contacted them and here's the laugh they only have one account registered to me and its been closed so they won't have taken any money from them!!! I have supplied proof from my bank that they have taken money again and they still say they can't find anything!!
I never agreed to them taking this money and I expect a refund. The company are dishonest and liars and are trying to wriggle out of refunding the money they have taken illegally. Reading the reviews there seems to be a pattern here!!
Update
So I had a missed call from this lot and a voicemail advising they were sending me an email 3 hours later no email, no response to any of my emails!!!
April 24, 2023
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We’d like to make things right and get some more feedback from you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. Just mention you’ve left a review when you contact us so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review, as this will help us improve our products and services.
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Charging my card from an inactive account?!
Just discovered that they have been taking 19.99 out of my account without my knowledge. When I tried to log in it says that my account is my account is no longer active? So I don’t have an active account? Yet they are charging my card?!
This has been solved, I have been offered a refund, thanks for the speedy reply
April 3, 2023
Unprompted review
Reply from Creditperfect
Thanks for leaving a review for Credit Perfect. You may have come to us from a different website if you were searching for a loan recently. Credit Perfect works with consumers to help improve or repair credit scores and you may have come across us if your original application for a loan was declined. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
Charged my account and did not send email letting me know they would do this. Seeking a refund immediately
Spoke to Bethany got the problem fixed
March 27, 2023
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We’d like to make things right and get some more feedback from you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. Just mention you’ve left a review when you contact us so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review, as this will help us improve our products and services.
Beth was excellend
Beth was so helpful, knowledgable & knew exactly what to do to support me. Excellent service from the moment I emailed to everything getting resolved. Couldn’t recommend enough!
March 22, 2023
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Beth. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
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