creoven Reviews 

I ordered an item costing £185 and, six weeks later, I still hadn’t received it. Communication throughout was extremely poor. When I contacted Creoven for an update, I was repeatedly given short, generic responses and was simply told that the parcel was “at the post office” and that it was my problem.
It took a complaint through ManoMano before I was finally given a tracking number and told which post office had my parcel. By that point, it had apparently been available for collection since 1 June, but nobody had provided the information I needed to collect it.
I appreciate that delivery attempts can be missed, but it should not take three weeks of chasing customer service to obtain basic tracking information. The responses I received were dismissive and unhelpful, and the attitude from both the seller and the delivery contact was rude.
After waiting six weeks and spending considerable time trying to find out where my parcel was, I have lost all confidence in this company. I will be returning the item and would not purchase from Creoven again.

great team, also the aftersales services are perfect .....

Creoven was a pleasure to work with! I had a problem with one order, and they were quick to respond and fixed it right away. I purchased three ceilings fans from them (the Pepeo Potkuri) and the quality is great and they add aa design element to the home, while feeling like they were always there. I would definitely shop with them again!

I think that, my personal, experience with creoven eu is the best experience with any seller, ever. Their customer service is so informative and polite. I can recommend purchase from them without any doubt.

My transaction with Creoven was a very positive and pleasant experience. I received a message from the company almost immediately after the item was purchased. The item was dispatched very promptly and I was able to trace the progress of its delivery up to the day I received it. The item was well packed and arrived in an excellent condition. I was pleased with its quality, and look forward to having it installed and operating. I can recommend this vendor as a trustworthy and reliable dealer, and would definitely be willing to purchase from him again without hesitation.

Article conforme à la description et de bonne qualité

I had an issue with a technical product that didn’t seem to work, and the team at Creoven were exceptional from start to finish. Their responses were impressively quick, often within minutes of my emails, and their troubleshooting advice was clear, detailed, and genuinely helpful.

I was communicating with Tobias, who was absolutely great throughout the entire process. His professionalism and willingness to help made everything so much easier.

Highly recommended. I’ll definitely be returning as a customer.

Ordered 2 fans, delivery date kept being extended.
When I contacted them I was informed they were held up in customs. This kept being the reply and they eventually gave me a tracking number and told me I had to sort it out myself as it wasn’t their problem!
I got a refund from Amazon and got the same fans considerably cheaper elsewhere.
Needless to say, I won’t use them again.
Use at your peril!

Creoven has been incredibly responsive and its products are of a very high quality. This is the third order we have made to Creoven, and every order was satisfactory. Thank you, Creoven.

Excellent! Product as described! In time!

Perfect services and after sales services.

Had a ceiling fan from Creoven and it’s great quality very quiet and with different speeds. Only negative I’d say is the plastic pull cords which just looks cheap even when you attach the little chains. It’s a shame as what you pay for it and how smart the rest of it looks really lets it down.

After doing an online search for ceiling fans to be delivered to our two houses in Greece, I ordered two of them from creoven. They arrived in Greece within two weeks and they are already installed and look great. I would definitely order from creoven again if the need arises.

Responds fast, correct and service minded.
The item I would like was out stock. But they found one and let me know. That's good.

I bought a desk fan from Creoven (Stadlar Form Charly Small) The fan is lovely, it looks amazing and is well made, like the rest of the Stadler Form products. The company Creoven are absolutely amazing, they kept me notified every step of the way and the fan arrived at my door 3 days after I ordered it (Germany to the UK). I am really delighted with the whole experience. The eBay listing said that I wouldn't be charged any import duties or extra taxes and indeed I wasn't. I will definitely buy from this company again.

COMPLETELY UNPROFESSIONAL, RUDE AND A SCAM ... AVOID!
Ordered a ceiling fan from Ebay UK, they quoted me a reasonable price and added postage and packing.
Then i recieve a letter from Parcel Force demanding i pay £55 import duty. I have never paid import duties on Ebay items, ever. There were no notes, comments or warnings when i bought it saying there would addtional costs, otherwise i would have bought it from someone else! As the import duty pushed it over the cost of one from Amazon!
READ THE REPLY FROM THIS COMPANY WHEN I COMPLAINED. Shocking!
"I think you thought you are very smart and purchased a german listing because the UK listing was much more expensive, and now you are disappointed that it did not work.
Of course, you were aware about the topic incoming taxes and of course you are responsible to them if you import goods - and exactly that's what you did.
You purchased an item from abroad, and you knew about.
So be like a man and stop crying. You tried it, it does not work now you are much more clever than before.
By the way, we will not answer any other mails from you - everything was said which have to be said".

NOW WANTS TO CHARGE ME FOR RETURNING THE ITEM!
MAY BE THINK TWICE BEFORE YOU ORDER ANYTHING FROM THIS COMPANY.

My experience with Creoven.eu is just like Leanne Morris and Kunde already indicate.
I ordered something on the Creoven.eu site which did not include the part i thought it would. My mistake. The picture on the site suggested to me it was.
I correctly mailed Creoven about this, willing to trade and buy the item i needed, which is way more expensive than the item i ordered.
And like some people said, the costumerservice(all in the name) was not helpful or showed any sympathy towards me at all.
Their first kind of unfriendly reaction was only about my mistaken order and not about the questions i asked.
The second wasn't either but included a link to their site with the right item. Of course i already knew this!!
The third were only 3 words as response without a name..uhh..you don't take costumers seriously?
It seems like these people are maybe too young to understand the problems of clients and deal with them, or solve them in a professional way and mistake these thing with moaning?
Also reactions from Creoven to some review writers on sites i found have these same childish touch.
Good thing for me my loss with Creoven is just a small amount but principle moved me to share this with others in a review.

WOW, I ordered a replace the ceiling fan globe with Creoven, on Monday 14/3/22.It arrived from Germany, on Wednesday 16/3/22.
It fits perfectly,express service, is 2nd to none 100% extremely satisfied.
Would recommend Creoven to anyone,wishing to purchase fan spares.
A very happy & satisfied customer
Mr Philip Glen.

Delivery was very quick.
Issue with import VAT that was imposed by UK customs after we had already paid in purchase price was resolved by Croven crediting back this.

Delivery was quick, and all as described. I need to replace a lampholder on my Westinghouse ceiling fan and Creovens offer a bespoke replacement light fitting that has 3 small screws and the electrics just clip in - making it an easy job.