Crocs Reviews 

I’m disappointed with how unclear the returns process is on the Crocs website. I couldn’t find straightforward instructions explaining how to return my order. The site says customers are responsible for return shipping costs, but I couldn’t find any prices or a clear explanation of how those costs are calculated.
Customers should be able to understand the return process and potential costs before placing an order. Clear instructions and transparent pricing would make a big difference.

I am extremely disappointed with Crocs. After only five months of normal use, my sandal broke. I contacted customer service expecting them to take responsibility and offer a reasonable solution, but unfortunately my request was refused and the sandal was not replaced.

I find this completely unacceptable for a brand like Crocs. A product should not break after only five months of normal use, and I expected much better quality and customer service.

What disappointed me even more was the way my complaint was handled. I was left feeling that my problem simply wasn’t important to them.

I paid for a quality product and expected it to last much longer than five months. This experience has seriously affected my trust in the brand, and I will think twice before purchasing Crocs again.

Absolutely the worst company I have ever had the displeasure of buying from

I returned some Crocs on 2nd September as they were too big. Filled out the return form and the last update I can see on their website dated 8th September, states the parcel has been scanned by their operators in the warehouse however, I am still yet to receive my refund and it is now 23rd September.
Literally tried every mode of contacting them other than ringing them which will cost me a fortune - the live chat is hopeless and doesn’t work and their social media pages where you can message them, they don’t even bother to read. Robbing company and one I will never ever recommend to anyone. Such a shame as I used to be a massive fan of Crocs but I will never buy from them again.

Bough crocs had no stock and now I don’t have them 75€ scamed I try to call nothing I try to talk on the chat and the person left

Absolutely ridiculous that in this day and age you can only return with a PRINTER! Who has a printer now???? Update your service options Crocs!!!

sent back on the 11th August and still no refund, won't be buying direct again, emailed them with no response

Very bad. Not possible to return item or change. I had to sell on Vinted due to wrong size. Customer support also didn’t help me.

Worst retailer out there.

I purchased a pair of crocs, they split all down the side causing an injury to my left ankle ive contacted them on numerous emails contact numbers , watsapp all I get told is I should expect an email.

Its disgusting trading standards should be involved.

I bought a 38/39 crocs that was way bigger than the intended size. I messaged customer support to return it for free since it's a problem woth their production and also return another one. I sent pictures of both and was sent a return label (that was not free). Then I received a refund for a single crocs instead of both of them and they said they reserve the right to not refund because of fraud or abuse. Which I didn't do nothing! Their email says I should've returned a 37/38 even though my email clearly stated a 38/39 pink.

If they don't want to refund me, at least send me my item back because I paid for it! Otherwise they are just stealing my money!!! This is beyond absurd and I will take legal action because I have all the pictures of everything here. I even bought another pink one in the right size after. Why would I commit any fraud?

This is absolutely infuriating. And they are not even refunding me the shipping cost that should've been FREE because it was a product DEFECT.

Ive orderd Crocs. I only recieved one pair. Other pair was missing. I emaild the consumer service and they want prove, like a video of me unpacking the package. I didnt record this and ive let them know. Im still waiting of the response from a week ago and i hope i still receive the Crocs... How is it possible that you pay and dont receive your order? I want the crocs or my money back.

The crocs are too small in sizing on their website. No i have to pay for the returningcosts. I have normaly a 42 in shoe size. Orderd 42-43 and still too small. Crazy.

I ordered the shoes 3 days ago, no sign of dispatching or tracking.
I called the customer service and they say that the minimum time to dispatch a product is 3 days! After I Lot of haggling, we negotiated to dispatch the Shoes by tomorrow.
I did not expect this from a big Company that makes million. Totally overrated.

Ordered, money got pulled, but got cancelled ... They blamed the bank. Lets see if I get anything back.

Be careful with returns. I paid 22!!!! Euros and got a VERY late reply from the customer service. Don’t order from their site.

Completely fine, no issues!

I purchased a pair of crocs Order Number: 16229192CGB - made a slight error on my address - I cannot believe that they couldn't amend it as I called them immediately after seeing the error, and was advised that when the carrier updates delivery, only then can the details be amended ? I'm not sure if I'll receive the crocs now, even though I made every attempt to resolve it ? I can understand why customers satisfaction is so poor with crocs ? Maybe it's time to force them to change their attitudes or we the customers will just buy another product ?

Paid and never received anything :( very bad experience, do not order!!

Made 2 separate orders on different days , paid and .....zero , no communication no email , no crocs.

Both orders were cancelled apparently immidiatetly by Crocs themselves after payment.

After calling got some lame excuses on why and why no email or message about this.
Very disappointing that such a company with great products has such a bad functioning Website & after sales...
at least the helpdesk was helpful and friendly to refund.

now try to find a shop with decent stock... forget about it.

A few days later after receiving money back…
Oeps I did it again ; I tried again to order and yesssss after 1 hour ; order cancelled after payment….

Crocs are comfortable, yes but they’re not very practical in the summer. My feet would get hot and sweaty. With Fandlac I found much better breathability and a design that actually looks stylish.

Bad experience,
i did Retour my product and 1 Month later i still got no money Back??????????
Where is my Money? waaaaar is mijn gelddddddd????? why it takes FOREVER TO RETURN ME MY MONEY