Croxdale Group Reviews 

All very good & responsive on the sales side, it is when the car developed a fault that the true colours of Croxdale Alfa Romeo of Durham really shone through.

After suffering a total shut down of the engine on a busy road ( AA diagnosed as fuel pump) I rang the number on my Croxdale warranty but no joy here but it was after hours on a Sunday tea time.
I paid for recovery home and Contacted Croxdale the next day.
The service reception girl was utterly clueless & hopeless, more concerned about the diagnostic fee that I would need to pay before any decisions could be made, I explained I had the diagnostic report from the AA but this was of no help.

She then told me to contact Alfa Romeo UK direct which I did but they had no record of this sale or any warranty in place.
They were most concerned & very helpful.
I emailed Croxdale & Mark who sold me the Alfa Romeo Quadrfoglio, no response back.
I then spoke back with the service reception girl who was now more stroppy than our first initial conversation and a date was booked in for around a month from breaking down for them to take a look but I must pay the diagnostics fee first! I was paying for transportation of the car on a recovery truck to them. I was mindful that from the date they receive the car no fuel pumps are available and they too are to be ordered in with an expected arrival into the UK of 3 - 5 weeks so I would be without my car for possibly two months +
I cancelled the offer for them to take a look & had a new fuel pump and module installed locally & paid for this myself.
No follow up from Croxdale, just gaslighted.
Now I have recently had contact from them inviting me in for a service, I replied back explaining I would never ever use or recommend them, I detailed the reason why.
I got a response back saying this would be looked into and I would be contacted back, guess what? Nothing!
I am a member of a few Alfa Romeo clubs & thankfully have averted a few sales from members who were considering Croxdale.
Avoid Croxdale at all cost.

I've had an excellent experience with Croxdale Group Citroen throughout the full process (Despite cancelling the order in the end due to issues away from the dealership), Matthew and Dillon have been excellent, Matthew explained everything to me in great depth whilst i was at the dealership and showed me a couple of different cars. I will 100% come back to Croxdale Group when the time is right to be back in the Market.

Very disappointing service from Croxdale Fast Fit’s service department. It is rarely possible to get through by phone, and after our van was serviced, the wing mirrors stopped working. When I raised this, I was told they had not caused the fault. I also found the staff unhelpful and was incorrectly told that my warranty had expired, despite the vehicle being less despite three years old. Overall, the communication and customer service were poor, and I would think twice before using this service department again.

Helping relative with new car purchase, phoned MG sales department spoke with Charlie, he was friendly and professional, relative got a great deal on a mg3, over the moon with her car, no pressure or pushy salesman, would recommend

In my experience, considering the 39 years I have been driving and owned cars, I have never dealt with a garage that has such an appalling aftersales service. Their service department is far from satisfactory. Communication to customers is forced by having to chase them for updates and since our car has been with them for just over 2 months this time around (Our cars have had several long, long term stays, worst one was 4 months without a repair answer), work was supposed to be done on the 25/09 and 28/09. So no call on the 28/09 so called them. No, the car was booked in 01/10 for 1 day. Well sorry, that wasn't what my email said! (Note Email instead of promised call back but not complaining because I have it in black and white that they told me a load of rubbish) So the day before the work was getting done they called to ask what time would I be bringing the car in!? Well, I brought it to you 2 months ago! (That was the second time in a month I was asked that question) On asking, how come the work was going to take 2 days and now it's only 1? Oh, I'll ring you tomorrow once work has started was the answer. Guess What! No call. No call the next day either so yet another weekend not knowing what was going on. So today, was so sick of the not knowing, I rang them. The car will be ready to pick up at 5pm. So if they knew, why did I have to ring to find out if it was going to be ready!
This is not the first time I've reviewed the service department here because everytime I put a very truthful review of my experience, (and I have experienced one calamity after another) I get a phone call from Croxdale Service Manager, apologising, promise of improvement and a request to remove said review. Well I'm sorry Croxdale. I've given plenty of opportunity for you to improve and if anything, you are getting worse therefore this review is staying. When this car breaks down.... AGAIN cause it will! The only way this car will end up at Croxdale is if it literally breaks down outside of it and we have no means to get it to another Citroën dealer.

Absolutely atrocious, customer service is really really bad. Recently purchased a new car. Was constantly told one thing to then be told another. Got in contact with the garage several times and was awaiting a call back. Still waiting till this day. Was promised several things alongside the car which again they under delivered. You’ll be told you’ll get a call which will never come. You’ll be told your car will be here and ready to collect 3 weeks before it actually arrives. And you’ll also be told because of the inconvenience they will sort yourself some compensation which again. Is a lie. Worst dealership I’ve ever been too and would definitely not recommend.

Good service from this dealer. Got to mention Matthew who dealt with me from initial enquiry, test drive and final handover. I had a good idea what I wanted in a car and what I didn't want from the 'extras' and he was not pushy at all. Was honest about the part-ex price and offered the right level of communication that I wanted.

I purchased a Peugeot e-Boxer from Croxdale and collected it on 4 September. I should of seen the red flags before buying as when I inquired about the van there was no photos of the vehicle on the advert, wrong information like tinted window when it clearly didn’t and they were even sure if it was a flatbed or tipper. Before collection I was told the van would be fully charged, but it wasn’t.Unfortunately, I discovered a charging fault on the way home after breaking down at a service station for 4 hours and reported it the following day to the sale teams. The manager rang me up and basically said this is what the warranty is for and to book it in to my local workshop but unfortunately they didn’t have availability for 4 weeks.

The earliest they could book the van back into Croxdale on 10 September and has remained there while the issue is investigated. I bought this vehicle because I need it for work, yet I’ve effectively been unable to use it since purchasing it. The sake teams who was handling the issue have been a nightmare to get hold of after constantly ringing and getting past around, they clearly have no clue about what’s going on.

One of the most frustrating parts of the experience has been trying to demonstrate the fault. I was initially told that the van appeared to be charging correctly. My issues had been at a public charger where they initially refused to take it to a public charger as it was charging fine on site. After basically pleading to take it out, they took it out and tried it for less than 5 minutes as “it will charge them” so I ended up making a separate six-hour round trip from Nottinghamshire to Durham specifically to test the van myself and record the charging problem happening. We went to the same public charger as the garage has said it charges fine after 5 minutes, fault code appeared and it stops charging. I was able to reproduce the issue and obtain video evidence after we had taken it to 4 different local charges and only 1 worked. The sales manager had tried telling me I was using too powerful public chargers and the van battery system couldn’t handle it, this was proved wrong after it didn’t work on a 60 kw charger but charged fine on a 120 kw. This is my 1st electric vehicle but after researching myself what they manger said was totally incorrect.

As things currently stand, the van still hasn’t been fully diagnosed/repaired and I’ve been told they’re waiting for specialist tools/equipment. This was after it sat the van their workshop for almost a week as the information about the fault hadn’t been passed on and the repair team were waiting on me to still collect the van. They can’t give me a specific time frame or delivery date for when these tools will arrive for the repair so I’m now left without a work vehicle and unable to work due to being self employed. Not a great impression of buying my 1st car from the dealership at all!

I appreciate that faults can happen with vehicles and my issue isn’t simply that something has gone wrong. What has made the experience so disappointing is that the fault was reported the day after purchase, I’ve had virtually no use of the van, and I’ve had to invest a considerable amount of my own time and money travelling back to help demonstrate the problem.

I’ve now raised the matter formally with Croxdale and my Finance company and I’m hoping it can be resolved quickly.

At this stage I still want the van and would be happy to keep it if the charging problem can be properly diagnosed and permanently repaired.

I’ll update this review once the matter has been concluded, and I genuinely hope I’ll be able to update it positively. But based on my experience so far, I’m extremely disappointed with how much time, travelling and inconvenience this has involved for a vehicle I’ve haven't been able to use since buying it and now making payments towards something I can’t currently use.

Appalling customer service, went to view a car on 12/09/26. For a jeep specialist garage (still) the staff did not have a clue about jeep products and his response was 'we are getting rid of jeep anyways cause no-one wants them'. Asked him for a viewing of the car and a potential test drive but his response took me by surprise... 'you will have to buy the car if you want to see it'. I know these guys are working on commission but that's definitely not how you get a sale, I immediately left and have no intentions of ever returning. Good luck staying in business with sales rep's like him.

Croxdale Fast Fit
Without asking, fitted new spark plugs (£90) on both this and the last service (£75) with only 14,000 extra miles on the clock. The recommended interval for the car is 100,000 miles and the car has done 41,000 - so certainly not needed to be done this time and adds to an already high service bill. The impression is one of being ripped off.

Used them a few times over the years and always been good but last couple of times the service has been poor. Real shame. Tried to buy a car mid august and still waiting for them to come back to us 😔

Only getting a 1 because you cant give 0 the absolute worst experience we’ve had buying a car. Customer service team are rude and call you a liar brand new cars been back in 3 times every time they can’t find a fault but as soon as you drive out the problem happens speak to one person you told one thing speak to another something totally different AVOID.

Absolutely would not recommend this…
Absolutely would not recommend this company, bought a 2nd hand car oct 25 2 years old, 1st week the passenger side headlight filled with water / condensation, contacted them and was advised to call in so the technician could see it, at first chance I called in (week later) and they said it had to stay with them to do tests, absolute waste of time so eventually spoke with the manageress who booked it in for January to get light and some other tests done as steering had an intermittent problem when in full lock, headlight was replaced and they ran a free health check which then identified £1500 worth of recommendations for safety reasons, brake discs highly defective, pads also defective because of discs making them defective, and also a tyre borderline. All of this in 10 weeks of ownership considering it was with them 11 days. Asked to see handover inspection sheets, said they’d need to look for them as archived, promised they’d email them to me. Guess what, nothing.
Said the damage to the brakes was caused from not doing enough driving 😂😂😂😂 985 miles in 8 weeks. This was the top man from sales, now assisted by the tall guy from the service department. Also said they didn’t replace the tyre at point of sale because it would’ve been fine at point of sale. Anyway after loads of excuses and deception we came to an agreement.
The deal fixer was that they’d contact me within the week max to collect my vehicle, drop off a courtesy car and sort all these problems. Mon 23rd February and still absolutely no correspondence from Croxdale MG.
All round disappointing service, do not trust a word this garage tells you, typical sales bull in cahoots with the servicing team at the highest level. And pre-sale inspection carried out by Stevie Wonder. Pity because it’s a lovely motor.
And now they’re getting reviews removed citing anything that they can to get them took down.
Terrible experience and not the only one by the looks of it, but this is what happens when the top guys a bare faced liar

Seen a car online and went to view. found Garredd and the rest they say is history! He found the car, sorted a test drive, bingo! There had been a delay with the car, but Garredd has been in touch with progress reports. Drove away today with nothing being a bother. Garredd is an absolute jewel in Croxdale's crown

I didn't want to have to write this, as I was expecting some kind of communication from the garage, but alas, it's not meant to be.
(I am awaiting my "customer survey" but I guess I will receive it at the same time as the callback from my "Service Advisor" that I was promised on 23 June.)

If it wasn't for lovely V who came and collected my car and brought it back for me; and the poor young receptionist at the service desk, who had to deal with my numerous calls, this review would have been less than a one star if this is even possible.

I bought my car from this dealership a couple of years ago and yes, she's not expensive, but she's my car and I'm paying over £300 for an MOT and service, I expect more "service" than I got.

On 24 April I received an email saying my service and MOT was due. I responded immediately and booked my vehicle in. I contacted the garage to arrange collection of my vehicle as this was an option last year. "EJ" told me that someone from service would be in touch.

On the 2 June I emailed again as no one had been in touch.

I received a reply on the 3 June to say a member of the service team would be in touch.

They replied. Offered the service to collect and drop off my car. I accepted. This was 3 June.

On 22 June I received an email from the garage about my service appointment the following day. No mention of the collection. I had to ring up. The young girl on reception did try to help and did say that it would be collected at 9am.

The day of the appointment came, 23 June and the car was sat, outside, ready. No collection.

So at 0912 I phoned the garage. Spoke to the receptionist again to ask what was happening. She said that it would be collected by 1030. Straight after this phone call I received an email from the garage, thanking me for dropping the car off! It was still at my home address!

At the same time, I received a text message:
"Thanks for choosing Citroen Durham! Your car drop-off for service is confirmed! If you have any questions, you can use this same channel to reach out to me anytime. You can also track your service status at "xxx" (hyperlink that I’m not allowed to add to the review).

If this had been booked way back on 3 June surely I would have received this link back then?

However, the link didn't work. Never worked. Still doesn't work.

At 1030, my car was still waiting to be collected. I called back. The poor receptionist must have dreaded hearing my voice and assured me that my "service advisor" would contact me.

I AM STILL WAITING to speak to "FW", my service advisor

Thank heavens for the lovely V who collected, delivered and cleaned my car after its day at the garage.

As well as waiting for my "call" from my service advisor from 23/06, I am also waiting for the customer questionnaire.

I won't hold my breath, nor will I be returning, nor will my husband.

Took delivery of my used Alfa Tonale from an Alfa dealer in Swindon, driving back up to Newcastle found it had an issue with the steering wheel slightly off center & the auto wipers kept turning on when the screen was dry. Rang the Swindon dealer who said book it into your local Alfa dealer who will sort it out on warranty. SO I emailed Croxdale via their website app 2 weeks ago & waited for them to call me, I waited 5 days then rang them, I gave them the information & was told by the lady that they would ring back to confirm a time, waited another 5 days & rang them again, had to give them my info again, I told the guy that this was the 3rd time I had contacted them & he said he would talk to the service team & ring me back! He did ring back to ask what recall issue I had, I told him it was a warranty issue & he told me he would be back in touch with a date. Its now another 2 days later & guess what, no call back. So having now waited 2 weeks I have given up with Croxdale - reading the other reviews I cannot understand how its still going wrong, after all management responses acknowledge mistakes & say they will put things in place to to rectify customer complaints!!! If you want anything doing with an Alfa go elsewhere as Croxdale are not interested!

Seriously wouldn’t recommend ! We’ve had the car for 98 days, it’s been back to their garage 3 times resulting in them having the car for 49 days in total. Absolute nightmare garage to try and get anything sorted with. The car also came moldy wich is super great considering we have 3 young kids ! We are in the process of trying to reject the car but conveniently everyone seems to be off or on annual leave ! Dreadful garage.

We just bought an mg hs from Wayne and so far love the car he was great even when I was bombarding with questions smooth pick up has an issue with the insurance but guy who handed car over was more than happy to help sort that out so far so good happy with the choice we made

My experience with Croxdale Citroen has been appalling - in fact I am speechless. I have been a customer since 2015 and had no issues until now.
Two weeks ago we went to get a new car through PCP which I have been doing every three years. We were told someone would get back in touch. The next day we hadn’t heard so my husband called and couldn’t get through. He was put through to another branch who said they had staff sickness at Croxdale and that was why he was put through to them.
I called the next day and was told someone would get back to me. An hours before the garage closed I had yet to get a call. I called again and was told someone would get back to me. They then got back to me and asked me all of the questions I had been asked when we were in the showroom on the Tuesday. The man I spoke to was rude and basically called my husband a liar in regards to not being able to contact the garage the previous day.
I complained to the managing director and he responded positively saying he would look in to the matter, I was told i
Would get a call the same day.
I failed to get a call and emailed the following day to say yet again how poor the service was. My husband then got a call from them despite it was me they should have been calling. I then got an email saying they had emailed me the day before but it hadn’t sent due to the outbox being full!
I had huge reservations about continuing to stay with garage but decided to make an appointment. I was meant to go on Saturday but due caring for my mother who has Alzheimer’s I could not make it as she was unwell. The garage got in touch and said they would call me on Monday and do the transaction over the phone.
Monday came, they emailed to ask a time when they could calli responded. I received No call but an email saying they couldn’t call as they had been dealing with a customer! Surely I am a customer who should have been a priority after the poor service! Any way I said they could c
call my today as I was off work. I was expecting a call this morning as it had been two weeks since the initial meeting.
I emailed to say what a farce the service was as I had still not received a call and it was mid afternoon. The managing director sent me a rude and passive aggressive email in response which I found unbelievable. He tried to blame me as the customer saying the timeline of events was ok and did I was the one to delay things! I had only cancelled the Saturday appointment and he should be mindful of how he responds when people cancel appointments due to personal issues!
I would never take a car off them for free! He also said he could pick and choose his customers so they must be doing exceptionally well to do this! Reading previous reviews I don’t think this is the case! Don’t use this garage as its service is awful.