CRST The Transportation Solution, Inc. Reviews 

1star is way too nice fortij thesejokersthweirpgone answering could not be worse I wouldn’t Thor these morons t comb my hair and Iam bald they quote a 12! Hour widow for installation what a joke they must use Ai todotheir scheduling crest is the absolute worst and lowest sucks for using the jokers

Rescheduled the dish washer installation 3 times, but 3rd time no show no call for updated. I called customer services no one answered, chat window is unresponsive. Waste my Saturday siting and waiting for them. Why Lowes do business with crst. Never buy appliances to install by crst again and will tell all people that I know to be ware of terrible business name crst.

I would have give a zero star rating if that were possible. This company is contracted by Lowe's to do home installations for appliances. We had a very expensive stove ordered through Lowe's and this pathetic company is who is assigned to do the installation. The stove has been at the Lowe's store since 9/9/26. CRST first took two weeks to just come out and measure the space where the stove is going to go. Not sure why that was even necessary. Now they say they cannot do the actual installation until 10/11/26. I called to beg for an earlier installation date. On hold for 15 minutes with "customer service', then hung up on. Called back and go to wait on hold for another 40 minutes. Transferred 2-3 times to the "right department" before they told me what I knew i was going to hear. They can't do anything about it. I can tolerate a lot but one thing I get very frustrated by is poor service and downright INCOMPENTENCE. The rep online admitted that they are understaffed making it hard for them to meet reasonable customer expectations. Shame on Lowe's for contracting with such a pathetically staffed company to service their customers. In short, make sure Lowe's tells you in advance if they using this crappy company for any type of installation before you give Lowe's any of your business!

They have rescheduled my appointment three times now, and each time the cancellation or rescheduling notice has come on the very day of the appointment.

I took time off work and waited around, only to receive a text that it was being pushed back another week. This is extremely frustrating and unacceptable, especially after this has already happened two times.

I have tried reaching the company by phone but have been unable to get through to anyone. Lowe’s has been wonderful and has made every effort to help me, but unfortunately, this is the only company they work with in my area.

At this point, I’m very disappointed with the lack of communication and reliability.

Service is absolutely horrific. I had scheduled a delivery date with Lowe's CRST had been called stating that they were coming at a different date. Spent two hours on the phone with them getting that sorted out. The following week they sent another message saying that they were then delivering on a different date again spent four hours trying to get a hold of someone to get it corrected not acceptable.

Appliance installers improperly installed my appliance. They MUST have known it was installed wrong, but apparently just wanted to be done with the job and out the door, and hoped I wouldn't notice. I don't trust them so I just ended up fixing it myself. These guys are HACKS.

If I could give this company zero stars, I would. They came & installed a dishwasher I purchased from Lowes. They gave me a 4hr window & arrived at 10am. The installer started the DW to show me it was working and then said I did not have to leave it on & then left. I decided to let it run through a full cycle. I left the room and came back it was leaking water out the front and over my kitchen floor. I called the company back and explained the issue and they scheduled to have someone come back 4 days later. I told them that was not acceptable. After a few more calls, they told me the installer would come back between 4 & 7pm. At 7pm, he shows up & now he’s mad as hell. He was very rude and accused me of doing something to the DW after he left. He was clearly angry and it made me very uncomfortable. He did fix the leak issue. After using it the first time, it was apparent the bottom rack does not work right (LG brand). The rack falls off track when you pull it out or push it back in if the rack is 1/2 full or more. I was going to return the unit within my 30 day window. They put me in touch with CRST again to pick up the old unit. I was very clear with the store manage and CRST that they were not to send the same delivery person. When Lowes called 2 days before I reiterated this. The day before, I’m waiting for them to notify me of my 4 hour window. It’s 6:30 pm & I still have not heard from them, so I call. They tell me because I cancelled the installer, they had cancelled the entire appointment. Now, I have 3 days to return the unit before the deadline. I will be visiting Lowes in person tomorrow & speaking to the store manager. This has been the worst experience ever buying an appliance.

No show/no call TWO times after receiving email with confirmation dates. Wasn’t going to stay hostage a third day…cancelled order. Will buy appliance somewhere else besides Lowe’s.

I have never seen such a bad delivery services offered. Not only did the delivery delayed, but also the people doing delivery are the worst ever met. After this delivery, I will check with the shop to ensure that the merchandise is not delivered by CRST. If any store use CRST, I will never order shipping from them again.

The delivery driver Darius called me and refused to come to my house, said that I would have to either meet him 30 minutes away or he was taking it back to the warehouse since it was already 4:30pm and he "didn't want to drive another hour". Keep in mind my husband and I were home all day due to this delivery and was told the delivery window was 10-2pm. I told him I wouldn't drive an hour round trip because I had paid a delivery fee already. He essentially told me it wasn't his problem and refused delivery. I called their dispatch and they said they would handle it. They didn't. Ikea sent me a notice that I would need to re-schedule delivery. I contacted customer service told them what happened and they didn't care just said they would pass it along. They told me the next delivery date was October 8 (2 MONTHS AFTER MY ORDER). I told them that was unacceptable and that I was willing to go get it from the warehouse if they reimbursed my delivery fee. They said that wasn't an option. The driver was extremely rude and incompetent. I have had hundreds of deliveries to my house and never had an issue until now. Use a different company, they are not worth it.

They have not delivered on any of their delivery dates. I paid for assembly from IKEA but shipment was incomplete so i/2 could not be assembled. Second 1/2 of delivery should be today but when track, says complete. Have not received my bookshelf and cannot track it. currently waiting on IKEA supervisor to call.

Shipped a motorcycle through federal transport which contract with CRST and they damaged the paint and refused to pay for the damage. So much for the $15k damage Insurance. Not a reliable or trust worthy company.

If I could give zero stars, I would. My experience with CRST The Transportation Solution, Inc. has been nothing short of a nightmare. Ikea entrusted this company to deliver my order, and I cannot fathom how CRST is still in business with such a lack of professionalism and reliability.

Here’s a timeline of my ordeal:

November 2, 2024: Part of my order arrived, but the most crucial items were missing. CRST failed to notify me or Ikea of any issues in advance.
November 9, 2024: The delivery was scheduled, and my mother waited at my house all day for nothing. No one showed up, and I received no explanation.
November 23, 2024: Another no-show. I was told conflicting stories about whether CRST even had my items.
December 7, 2024: Delivery failed yet again, with the excuse that the driver couldn’t board the ferry—even though there were plenty of available spots visible online.
December 21, 2024: This was the most frustrating experience yet. I received multiple delivery window updates throughout the day, from 10 a.m. to 2 p.m., then 3 p.m. to 5 p.m., then 6 p.m. to 8 p.m., and finally 9 p.m. to 11 p.m. The delivery never happened, and CRST sent a message to reschedule instead.
Each time, I contacted customer service and was given vague, unhelpful responses. The communication between CRST, Ikea, and their drivers is nonexistent. The blame was constantly shifted, leaving me, the customer, to pick up the pieces.

What’s most appalling is that CRST doesn’t seem to care about the impact of their failures. I’ve been paying extra storage fees for months because I can’t organize my supplies until this order is completed.

CRST’s inability to deliver on time—or at all—has completely overshadowed my Ikea purchase and turned a celebratory occasion into an ongoing ordeal. This company is unreliable, unprofessional, and a poor choice for any delivery service.

I strongly urge Ikea and other retailers to reconsider their partnership with CRST. Customers deserve better.

Worst customer service ever. Don't order anything from best buy. They outsource all their installation and delivery to this company called CRST home solutions who also deserve 0 stars who themselves outsource all their installation to smaller subcontractors who never show up. It's been over 3 weeks and I am still waiting for my tv to be delivered and installed. I was supposed to get this done 3 weeks ago. They had scheduled multiple appointments but did a no show all the time. Despite all this all they have to offer is a $60 giftcard for inconvenience. Never ever order anything from best buy or work with CRST unless you like wasting hours and hours talking to their customer support team based overseas who are of no help either. Do business with a local smaller store instead and save yourself from all the hassle.

They promised a delivery date and then night before just over text changed delivery times and they said deal with it , stay away Home Depot and ikea in new Jersey use them so rethink before buying something to be delivered from them

Was supposed to be delivered on the first them moved to the 3 now saying the 10th. They are only 3 hrs from me but refuse to deliver items in timely manner. Spoke with manager his response was to go F off you will get your items when ewe decide to get them to you.

This CRST The Transportation Solution, Inc is the most horrible delivery service company. The people will not deliver on time and make empty promises about your delivery date. Essentially, you will never get your furniture delivered. Please stay away from this disgusting company.

Bad DM management people working, who do not know what they are doing, cannot get in contact with your DM when needed, do not get paid on time, a few times they have missed paying me, pay per milage sucks, you better off working at Wendys at least you would get paid and get to go home at the end of the day, very poor communication between DM & drivers, sometimes the company gas card declines at the gas station, sometimes they make you pay of pocket for things like gas for the truck and then have a hard time reimbursing you for it....these are just some of the things that make this not a good company to work for.

If I could give negative I would. We ordered a large product from Costco that was shipped with CRST. The driver contacted me the day of the delivery and was horribly rude because I didn’t answer his call immediately, then he refused to drive into our housing addition although we were supposed to have curb side delivery. We live in an upscale addition with a well maintained gravel road. We have had multiple deliveries by semi truck with no problem and there is a turnaround at the end of the road. He stated he couldn’t navigate around curves. After dealing with his horribly rude and loud excuses we finally had to borrow a trailer and meet him in another town in order to get our spa. Absolutely unprofessional and unacceptable.

Very poor costumer service poor to its finest I had to call them on and on asking them what’s going on with my application a very Neglecting Staff in my personal experience , I am trying to get a schooling contract program , and work for them for 1 year and I am the one to constantly call them and remind them that when do I start ,! When I see lack of professionalism I am sure it’s even more horrible to work for them