Crystal Central Reviews 

7,556
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 323 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the gorgeous crystal plaques and awards exceed expectations, featuring pristine engraving and exceptional craftsmanship. Shoppers find that the ordering process is simple, noting that helpful support teams readily assist with custom designs and mockups. Buyers also love the remarkably fast turnaround times, reliable communication, and careful packaging that ensures safe delivery. However, some people mentioned minor frustrations, such as orders moving to processing too quickly before updates could be made, proofs lacking background contrast, or items arriving with residue requiring cleaning. Despite these occasional hurdles, consumers remain extremely satisfied and eager to make future purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the finished items are outstanding, beautiful,... See more

Quality

Consumers find quality to be positive, highlighting that the finished items are gorgeous, feature immaculate... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping and... See more

Service

People report positive experiences with service, frequently highlighting exceptionally fast turnaround times... See more

Order

Reviewers mention positive feedback about order, frequently highlighting a simple, fast, and clear process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Crystal Central did an amazing job getting us the request plaque. We ran into an issue when someone on our side missed placing the order. Crystal Central worked to get the product made and ensured... See more

Company replied

Rated 5 out of 5 stars

Turn around is often faster than expected, communication reliable, and the ability to work with supplied images is invaluable. Our plaques come out beautiful every time and are a joy to present. Thank... See more

Company replied

Rated 5 out of 5 stars

This has been my fourth purchase from Crystal Central. I have gotten a different crystal piece each time. They have all been nothing short of magnificent! There is a very quick turnaround providing a... See more

Company replied

Rated 5 out of 5 stars

This is our fourth order with Crystal Central! Our church has been ordering from them for a very long time. Their products and shipping is absolutely stellar! This order was fantastic. We placed an or... See more

Company replied



Company details

  1. Trophy Shop
  2. also in
  3. Art Supply Store

Written by the company

Engraved Crystal Awards, Crystal Gifts and Crystal Plaques for Every Occasion

Written by the company

EXCLUSIVE CRYSTAL DESIGNS
A multitude of award and gift ideas With samples designed by the experts.
FREE ENGRAVING
Free deep-etch engraving For all awards and plaques.
FASTER DELIVERY SERVICE
Your order will be at your doorstep Within 72 hours using EXPRESS service.

Easy Ordering & Quick Delivery

Great selection of products, each award 100% customizable to your own.

Enjoy rush service with delivery within 5 days.

Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(7,556)

299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely seamless process

Extremely seamless process. The processing & delivery timing was spot on and the Crystal was absolutely beautiful for our retired Doctor.

October 15, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We're delighted to hear the entire process went smoothly and everything arrived right on time. It's especially wonderful to know the crystal turned out beautifully for the retired doctor.

We really appreciate your kind feedback!

— Crystal Central Team

Rated 5 out of 5 stars

Great Quality

Turned out great

October 12, 2026
Crystal Central logo

Reply from Crystal Central

We're so glad to hear you were pleased with the quality and finished product. Thank you for your feedback!

— Crystal Central Team

Rated 5 out of 5 stars

A+ Experience

The product and experience was excellent!!! They shipped the product, and I received it two days quicker than I expected. The product was beautiful.

October 14, 2026
Crystal Central logo

Reply from Crystal Central

We're delighted to hear the finished product turned out beautifully and arrived earlier than expected.

Thank you for choosing Crystal Central!

— Crystal Central Team

Rated 5 out of 5 stars

Thanks for turning around the new…

Thanks for turning around the new plaque in record time. Appreciate it.

October 24, 2026
Crystal Central logo

Reply from Crystal Central

We're glad to hear you were pleased with the quick turnaround on your new plaque. Thanks for choosing Crystal Central!

— Crystal Central Team

Rated 5 out of 5 stars

Excellent experience

The plaque appears to be extremely high quality. The etching is exactly as modeled in the mockup and the paint colors are perfect. The shipping materials were also much more robust than expected. Very well done!

October 24, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We're delighted to hear you were impressed with the quality of the plaque. It's wonderful to know the engraving and colors turned out exactly as expected, and that everything arrived well protected.

We truly appreciate your kind feedback!

— Crystal Central Team

Rated 5 out of 5 stars

The overall ordering process was…

The overall ordering process was exceptionally easy and straightforward! Every step was clearly laid out, making it simple to customize and design the product exactly as I wanted. The proofing service before finalizing the order was outstanding. The team was quick to respond, extremely helpful, and provided excellent guidance to ensure the final design turned out just right. I truly appreciate the smooth process and excellent customer service. Highly recommend!

October 20, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your wonderful experience!

We're delighted to hear the ordering and customization process was easy and straightforward. It's especially nice to know our team was responsive and helpful throughout the design process.

We truly appreciate your kind words and recommendation!

— Crystal Central Team

Rated 5 out of 5 stars

Excellent service and a beautiful…

Excellent service and a beautiful product.

October 23, 2026
Crystal Central logo

Reply from Crystal Central

We're so glad to hear you were pleased with both our service and the finished product. Thank you for your kind feedback!

— Crystal Central Team

Rated 5 out of 5 stars

Returning customer

Returning customer, all went well as always. Thanks!

Angela Bennett
COO
Reed & Associates CPAs, Inc.

October 8, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for choosing Crystal Central again!

We're so glad to hear everything went smoothly, as always. We truly appreciate your continued trust!

— Crystal Central Team

Rated 5 out of 5 stars

recipient greatly appreciated the…

recipient greatly appreciated the detail work and quality

October 7, 2026
Crystal Central logo

Reply from Crystal Central

We're so glad to hear the recipient appreciated the craftsmanship and quality of the finished piece. Thank you for sharing this with us!

— Crystal Central Team

Rated 4 out of 5 stars

All 16 trophies came out great!

All 16 trophies came out great! They sent proofs very quickly and the turn around time was great. The team was super helpful! My only "complaint" is that I think the proofs should be on a different color background. One logo I sent has a white background to it and when I was looking at the proofs it had a white background so it appeared correct to me at the time but when I received the trophies the "white" background was clear. Honest mistake but I think if they changed the background of their proofs to a lighter gray or another color than white it could help avoid confusion. Other than that I would 100% order more trophies from here!

October 21, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your detailed feedback!

We're delighted to hear all 16 trophies turned out beautifully and that our team was helpful throughout the process.

We also appreciate your suggestion about using a different background color for artwork proofs to make design details easier to review.

Thank you again for your thoughtful review. We look forward to working with you again!

— Crystal Central Team

Rated 5 out of 5 stars

It exceeded expectations and we are…

It exceeded expectations and we are very grateful and pleased for future business. Thank you so much!!!!

October 10, 2026
Crystal Central logo

Reply from Crystal Central

We're so glad to hear the finished product exceeded your expectations!

Thank you for your kind words and for choosing Crystal Central. We look forward to working with you again!

— Crystal Central Team

Rated 5 out of 5 stars

Crystals came fast and looked great

Ordered a few crystals from Crystal Central and they showed up in about four days, wrapped up well so nothing was chipped. The amethyst cluster is prettier in person than the photos and it matched the size listed.

September 23, 2026
Unprompted review
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We're delighted to hear everything arrived quickly and safely, and that the amethyst cluster looked even more beautiful than in the photos. We truly appreciate your kind feedback!

— Crystal Central Team

Rated 5 out of 5 stars

Great product.

Great product.. I was highly impressed with my order better than what thought. I will definitely be ordering from them again.

October 17, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your wonderful feedback!

We're delighted to hear the finished product exceeded your expectations. We truly appreciate your kind words and look forward to working with you again!

— Crystal Central Team

Rated 5 out of 5 stars

Great experience and product

The product was perfect. Packaging was exceptional. Shipping was very fast. I communicated with Customer Service and got a very quick response. A very good experience all around.

October 2, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We're delighted to hear the finished product turned out perfectly and arrived quickly. It's also wonderful to know you appreciated the careful packaging and our team's prompt response.

We truly appreciate your kind feedback!

— Crystal Central Team

Rated 5 out of 5 stars

Professional and Reliable

Turn around is often faster than expected, communication reliable, and the ability to work with supplied images is invaluable. Our plaques come out beautiful every time and are a joy to present. Thank you so much!

October 12, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your continued trust!

We're delighted to hear our team has always been reliable and that your plaques have consistently turned out beautifully.

We truly appreciate your kind words!

— Crystal Central Team

Rated 5 out of 5 stars

Retirement plaque

We had a retirement plaque made for a 30+ yr employee. It was even better than we had hoped! It brought tears to the recipient's eyes!!! The transaction was outstanding from start to finish. Highly recommend!!

September 26, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing such a heartfelt review!

We're delighted to hear the retirement plaque exceeded your expectations and that it meant so much to the recipient. It's also wonderful to know everything went smoothly from start to finish.

We truly appreciate your recommendation!

— Crystal Central Team

Rated 5 out of 5 stars

Just Beautiful!

Amazing work! The cross was an onstallation gift and it is absolutely beautiful.

October 9, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for your wonderful feedback!

We're delighted to hear the cross turned out so beautifully. We truly appreciate your kind words!

— Crystal Central Team

Rated 5 out of 5 stars

Very easy to style,alot of options to…

Very easy to style,alot of options to choose from. An easy online browse start to finish. Came in the time frame they said. Looks amazing in person.

October 8, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We're glad to hear the customization and ordering process was easy, and that everything arrived on time. It's also great to know the finished piece turned out beautifully.

— Crystal Central Team

Rated 5 out of 5 stars

Ordered via the website and it was very…

Ordered via the website and it was very easy and the final product was beautiful

October 8, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We're glad to hear the ordering process was easy and that the finished product turned out beautifully.

— Crystal Central Team

Rated 5 out of 5 stars

Very easy to place an order

Very easy to place an order. Great communication and fast shipping! Excellent quality!

October 2, 2026
Crystal Central logo

Reply from Crystal Central

Thank you for sharing your experience!

We're glad to hear the ordering process was easy and communication with our team went smoothly. It's also great to know everything arrived quickly and you were impressed with the quality.

— Crystal Central Team

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