Crystal Claims Management Reviews 

47
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Very good customer service Staff were always happy to help Very good insurance management company The process was very easy for my non fault accident claim. The replacement car was in very goo... See more

Rated 5 out of 5 stars

I’ve always used crystal Accident management ever since I got told how good they manage with non fault Accident From recovery to replacement and giving me every information when needed I strongly... See more

Rated 5 out of 5 stars

Amazing service from beginning to end Gave taxi replacement car straight away and the customer service was exceptional. Thank you Crystal claims Will definetely Recomend

Rated 5 out of 5 stars

I used crystal claims management to help me with my claim and they provided excellent service and i would highly recommend them.

Company details

  1. Lawyer

Information provided by various external sources

Who We Are Crystal Claims Management provides a complete and comprehensive accident management service for people who have been involved in a road traffic accident. Our aim is to provide a hassle free process in a non-fault accident where you can simply sit back and relax while we do all of the heavy lifting. With over 10 years of experience in the accident management industry we aim to provide a seamless journey from the day you call us to the end of the claims process. For more information on how we work, you can always contact us or go through our FAQ's online. Our Ethos At Crystal Claims, our focus has always been to provide our clients and business partners with the highest possible level of customer service through honesty and trust. We are able to provide a quality range of hire vehicles to taxi/private hire licensed vehicles to get you back on the road as soon as possible. Why We Are Different To provide the best assistance we offer: A Dedicated File Handler 24 Hrs Support 24 Hrs Recovery & Storage Taxi/Private Hire Specialist We Can Visit You Immediately Assistance With All Paperwork Immediate Replacement Vehicle


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

47 reviews

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4.5

All reviews

(47)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Crystal Claim Management. From the very first day until I got my car back, the whole team was extremely helpful, respectful and professional. I don’t want to mention any individual names because every member of staff I dealt with was equally helpful and respectful.
Throughout the entire process, everything was handled smoothly and professionally. I was kept informed at every stage, and everything was explained clearly to me, so I always knew what was happening.
This is the second time I have used Crystal Claim Management, and once again they have provided an excellent service.
Highly recommended! Thank you to the whole team for your outstanding support and service

August 7, 2026
Unprompted review
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Rated 5 out of 5 stars

General Service

My name is Moaiz, I used Crystal Claims Management for general service and they never seemed to disappoint. Will always return to Crystal Claims when need of help.

July 29, 2026
Unprompted review
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Rated 5 out of 5 stars

I had an excellent experience with Crystal Claims...

I had an excellent experience with the staff at Crystal Claims. From start to finish, they provided exceptional service, keeping me informed throughout the process and always taking the time to answer my questions. They were all professional, knowledgeable, and genuinely cared about achieving the best outcome for me.

Their communication was outstanding, and they made what could have been a stressful experience feel straightforward and hassle-free. I truly appreciate the dedication, efficiency, and attention to detail.

I would highly recommend Crystal Claims to anyone looking for reliable, honest, and first-class service. Thank you for going above and beyond!

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Very good customer service

Very good customer service
Staff were always happy to help
Very good insurance management company
The process was very easy for my non fault accident claim.
The replacement car was in very good condition.
Overall o would highly recommend this company to anyone who needs assistance making a claim.

July 3, 2026
Unprompted review
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Rated 5 out of 5 stars

I’ve always used crystal Accident…

I’ve always used crystal Accident management ever since I got told how good they manage with non fault Accident
From recovery to replacement and giving me every information when needed
I strongly recommend to use crystal

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

exellent service

i had a non fault claim which was dealt by crystal ,, it was nice smooth and hassle free ,, will recomend to others . communication , professionalism and the replacement vehicle everything 10 on 10

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointing and Fraudulent…

Extremely Disappointing and Fraudulent Practices – Avoid at All Costs!
I had the worst experience with Crystal CM. After filing a claim with them, not only did they fail to pay out what was owed to me, but they also went ahead and charged me additional fees without my consent. This is nothing short of a scam! Their customer service is absolutely dreadful, and they’ve shown no accountability or willingness to resolve the issue. They have taken my money and refused to provide the service I paid for, leaving me frustrated and out of pocket. I strongly advise anyone considering working with Crystal CM to steer clear. They are untrustworthy, deceptive, and do not follow through on their commitments. Please take your business elsewhere and avoid getting scammed like I did!

June 13, 2025
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Rated 1 out of 5 stars

FROUD COMPANY

FROUD COMPANY. It's a scam company. Instead of helping you they will bite you. They do froud including their Boss Irfan. Never Ever go with this company.

June 15, 2025
Unprompted review
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Reply from Crystal Claims Management

Dear Mr Shah, We understand you were a client of ours and you failed to co operate even whilst giving you countless opportunities. We don't accept there has been any fraud and it's a case of us providing you a service and you failed to keep up with your part of the deal.

Rated 1 out of 5 stars

Claim

Was told I will be getting paid out November 2024. Still up until now I have not received anything. All I keep getting is promised call backs which never take place. I have to keep calling and chasing. Definitely would not recommend.

September 27, 2024
Unprompted review
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Reply from Crystal Claims Management

Thank you for your feedback. We're sorry to hear about your experience, but we're unable to locate any record of your visit or transcations in our system. We take all concerns seriously and would love the opportunity to resolve this matter.

Please reach out to us directly at 0208 519 8600 with more details so we can look into this further. We're committed to providing the best service possible and hope to hear from you soon.

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