CSM Property Management Ltd Reviews 

I am a director of a management company with 56 apartments and CSM are our chosen managing agents after a very poor previous experience. Over the last couple of years they have delivered a consistently high level of performance across a range of areas from credit control to compliance advisory, general maintenance and significant repairs. Their superb people react quickly to various communications and on the odd occasion I need to call to their offices are attentive and welcoming.

I have found the staff most helpful and efficient in resolving any queries/problems that may arise.

The level of service from the managing agent is highly unsatisfactory. They are consistently unresponsive and lack transparency. Even basic administrative requests, including urgent matters, are not attended to.

I received a quick response and all the details I needed. The staff was very friendly and knowledgeable. Thank you very much.

CSM previously had many very negative Google Reviews. Somehow they managed to have the Google Reviews deleted.

Please ignore the obvious fake positive reviews that always appear on Trust Pilot after a few very negative reviews.

The fact CSM fails to reply to the Negative Reviews on here and rectify the issues, really sums the company up.

This firm's customer service is extremely awful and staff are so unhelpful. They just want to charge a lot of money for a bad service

Csm Property Management Team. Thank you for your reply. I am unsure how you conducted a search of your database when my forename was listed.

I can assure you I am a genuine customer. I fail to see how anyone would leave a bad review if they had a positve experience.

I note Csm has replied to the recent positve reviews. You have stated Feedback is important, and you are proud of the service you provide. I am assured CSM will take the time to also reply to the negative reviews.

Have found CSM response efficiently to any questions or problems.

CSM provides an excellent service as our property management company. They are quick to respond, work collaboratively and very helpful when seeking advice.

CSM are the management company for my apartment block and the staff are always very helpful..

excellent customer service

As always, an excellent customer experience

I can't recommend CSM highly enough. From day one they've been attentive to every detail and have never made me feel like just another account. When issues come up, they respond quickly, keep me updated, and see things through to a proper resolution.

Communication is clear, friendly and professional throughout, and it's reassuring to know the property is in safe hands. If you're looking for a property management company that actually listens and acts, I wouldn't look elsewhere.

CSM tried to get my last Trustpilot review about them struck off for alleged defamatory content although they never used that word 'alleged'. CSM's proprietress propagandises that she is somewhat of a legal expert, in fact a Doctor of the Law, to be fair to legal scholars most, if not all refrain from using the title Doctor in front of their names except for a Dr. Lisa Glennon type. Thankfully the good and fair people at Trustpilot found no defamatory content in my criticism of this shambolic outfit called CSM (a surreptitious group of get rich, real estate types, you know the usual suspects, flash cars, personal number plates, too much ego and pride and zero humility coupled with next to no accountability - hey just read the reviews). Anyway suffice to say that this outfit is obviously looking at these reviews on Trustpilot and are running about trying to get our reviews censored, this just shows you telling the truth about these really petty property types must hurt them financially and societally. Keep on doing it folks, our opinions matter. I live in a top floor flat of a two storey building and after several years or more I cannot get the outside of my windows cleaned because CSM will not allow it because they prefer trying to harass, humiliate and torture as more pleasing ways in relation to dealing with people. Sounds crazy I know but I can stand over every word of it in a court of law because it is not defamatory it is truthful and I have the receipts as CSM well know and that is just one issue of many. If only we had really decent laws in this jurisdiction to go after these outfits and shut them down and issue personal lawsuits against them for professional negligence we would not have to write these reviews, Northern Ireland is still very much a Wild West type patch of land legally speaking, that is the one thing the "Doctor" does know. If only we could bandy together and launch a collective redress to the NI Courts Service we could help each other get some form of justice at a very inexpensive rate given the number of people involved and only one litigator acting on our behalf. The courts also like this form of legal action because it saves time and money and the plaintiffs normally win.

Total rubbish.

Overpriced, with absolutely awful communication and customer service.

I have been emailing and calling for over a month trying to resolve a very simple issue, with repeated promises that things would be sorted and then nothing happening.

I eventually had to cancel work to collect a replacement fob, only to discover that the replacement doesn’t even work.

For the amount charged in management fees, the level of service is genuinely shocking.

Consistently adding charges for services that haven't been carried out on our apartment block. Stealing money from apartment owners

CSM were appointed by the builder as a management company, so residents had no say in their selection. Originally Sonia Millar (founder of CSM) was very good but the company exchanged hands and there after the last seven years we dealt with them the quality of service was consistently dreadful . There was high staff turnover, poor communication, and a clear lack of knowledge or professionalism with their main priority appearing to be profit rather than residents. The final straw was a legal letter to one of the residents , a director of the resident management company threading legal action over an unpaid bill… a bill that was fully paid to. CSM 12 months prior…..
Leaving CSM was an exhausting process. It took months of repeated requests to obtain essential documents, which were only provided after visiting their office in person. At one point, a house sale in our development even fell through when the buyer discovered CSM’s involvement.
There are many smaller, more helpful, and affordable management companies available in Northern Ireland — I would strongly recommend avoiding CSM altogether.

If anyone is considering purchasing a property managed by CSM I would very seriously advice against.

CSM have an extremely lax approach to organising any necessary repairs, It took Laura Poots 51 weeks ( yes 51 weeks) to arrange a maintenance job and she seemed to think this was acceptable. Laura Poots was aware I had tenants leave the property as the repairs were not arranged. Laura Poots also refused to liaise with the Letting agent of my property stating the repairs were not important.

Despite being more than patient with CSM for a number of years it has been necessary to appoint and pay for solicitor twice. Yet even there is a extremely lax approach and they even ignore correspondence from a solicitor.

The accounts department is shambolic. They issue credit control letters and try and charge a £25 fee for Ground rent and service charge that have been paid. The gentleman Mr Lee Magill threatens court action twice in hand typed emails for a Gas bill of £3.14 which was in fact paid. This totally resonates the ethos of CSM.

Over the years Staff at CSM have ignored emails and chaser emails. When you phone the office you are told they are in meeting and fail to return phone calls.

I have never thought it was humanely possible for a firm not even to be so consistently bad but for the level of service only to continue to deteriorate over a number of years.

In my working life of over 20 years I have never experienced a company quite like CSM.

Service and communications are very poor when trying to get a repair done

Terrible service ... I've been trying to resolve many issues (which our block of apartments experiencing) with them. Unfortunately the matters/issues haven't been resolved from beginning of November 2024 (now is may 2025). They very rarely respond to emails (sometimes after a month or longer) or if they respond, the answers are not to questions/issues mentioned in the emails;