CUBE Bikes Reviews 

I purchased a Cube Longtail Hybrid 725 in December 2024 for family transport. In 17 months of ownership I have experienced two significant problems and some of the most frustrating customer service I have encountered.

Issue 1: Cracked frame due to kickstand
Within months of purchase the frame cracked, directly attributable to the kickstand mounting. This followed approximately ten visits to my authorized Cube dealer to have the kickstand issue attended to. The kickstand issue eventually caused a structural failure on a bike I use to carry children. Cube replaced the frame, which I appreciate, but ten dealer visits and a cracked frame on a new premium bike is not acceptable. This problem could have been solved quickly but instead dragged out and caused a cracked frame.

Issue 2: Motor misconfigured from the factory
The bike is sold and marketed as having a Bosch Cargo Line motor — the motor casing says so clearly. However the Bosch eBike Flow app has identified it as a Performance Line CX since the day I bought it, meaning the bike has never functioned as a Cargo Line bike. When I queried this with the dealer at purchase they told me it was correct. It wasn't.
After discovering the error myself through independent research, I contacted Cube. Their support team confirmed in writing that it was a factory misconfiguration. They directed me back to the dealer to submit a correction request. The dealer did so — and was denied by Cube's own system, which asserted the CX configuration was correct. Cube's support and Cube's system gave me directly contradictory information, leaving me with no path forward. I am still riding a Cube Longtail Cargo Bike with a misconfigured motor.

Customer service
The correspondence with Cube has been characterized by long silences, repeated deflections, and no resolution after months of emails. No compensation has been offered. The motor remains misconfigured.

I would like to remain a Cube customer and I hope they resolve this. But I cannot recommend Cube with confidence based on this experience.

The bike is nice, but it comes with a host of problems.

I have a cube aerium since 2019. When I go back to the dealer and ask for some spare part they say they no longer sell cube ask me to look elsewhere.
I wrote to cube EU with no response.
I now have a cube bike sitting at home not able to ride.
Skip this brand and go for a china brand!

The Bike as a hole is fantastic except for one tiny very important detail. You can’t turn the front wheel without it fouling the pedals! The pedals stick out so far to the front that when you turn the wheel the tire hits them - not just your toes but the actual pedal. This renders the Bike completely unrideable and a total waste of time and money.

Holy cow, I thought of being the only one having issues with my cube katmandu ebike, but looking here I am in good company.
Just bought a katmandu pro 800, here in Switzerland, now investigating a noise from the front suspension or around there.
The overall quality is not up to the price. I will not buy cube again.... At times it feels like a bike bought on AliExpress!!!!

Bad quality parts, and workmanship poor.

I had the Cube Hybrid Pro 800 Mid Motor Bosch ebike for 8 months. The rear casette was loose from factory ended up wearing off the smaller sprockets. Now the chain snapped, and having to replace the whole casette and chain for £100. I should have added spare parts to my cycle to works scheme allowance, clearly its as german as my car breaking down every few months.

I bought a Cube E-bike in May 2025 from Tredz.co.uk through cycle2work scheme. The bike costed £2,449.

In March 2026 (Less than a year and only after 193 miles) I found the chain snapped, got a certified Bosch technician to service it where he found the housing of the lower headset bearing split and the bike is unsafe to use.

I contacted Tredz, first of all they said the chain is not covered (Even with very low mileage!!) then secondly regarding the headset they submitted a claim to Cube, was told usually takes 3-5 days. Now more than two weeks and whenever I try to contact the reply is always we contacted Cube and can’t do any thing else!!

Now after recent purchase of a bike which costs more than 2K and almost not used supposed to be “reputable” brand and “reputable” retailer I ended it having it parked in the garage of no use during the sunny days of the summer. Absolutely not happy with the aftersale service/support getting from Tredz and definitely a big no no to any future purchases from Cube or Tredz.

As an owner of a Cube Agree C:62 SLX I would avoid buying a cube product, the cube customer service is awful. I have been unable to ride my bike since December due to a fork defect, it’s been in the bike shop since early January and cube still cannot tell me when it will be fixed. I have contacted cube customer services several times about the issue and have been repeatedly fobbed off.

I am now left in a position where I have paid money to enter events but have no bike to train on or ride at the events. Useless

I have purchased a couple of Attain bikes from Cube, first one kept getting punctures from the rim side of wheel, managed to fix this myself by using a much thicker rim tape. Second one I bought last year as it had di2 and rim brakes, absolute joke, spokes on the wheels keep breaking, retailer said Cube weren't going to replace wheels under warranty, instead they sent the retailer new spokes to try, worked for a few weeks then same thing has started all over again, I just don't have any faith in the bike. Retailer has advised that there's no point expecting Cube to do anything about this as he has experience of their poor customer service. I have a Trek and a Bianchi and they are solid bikes and I've never had this problem. So Cube I'm finished with you.

I purchased a helmet for my son over a month ago and am still waiting! The company have not responded to emails, and despite having a UK contact number, divert me to a separate cycling business. I still don't know what's going on, and as such my son can't ride his bike!

Poor quality matt paint finish chips and scratches easily and is very thin.

I have a Cube Touring Hybrid Comfort SLX (Chilli). Comfortable, powerful and good looking. But I'm not happy with this bike.
- Metal on metal noises. Rear brake disks; nothing is wrong according my shop cause they can't see anything wrong with it. after 500 km and 850 km I still hear it every time I use the bike! When you don't paddle it stops after 2 seconds and it seems it only does it when you drive on the maximum speed (which you are quickly at)
- I also complained to them that I think the limiter works rough. It is very subtle but it feels like it breaks, then speeds up, breaks etc. I think it might be connected to my first problem. It's not relaxed to bike this way.
- When you don't paddle or the engine doesn't has to kick in you hear a click.
- When you don't paddle it rattles a lot on not perfect road.
- I also sometimes have cracking noises from the pedals.
- I have many video's to proof this.

I'm sometimes embarrassed when I overtake people/bikes by all these noises. This is not what I expected from a German brand with parts from good companies.

I ride a CUBE Stereo Hybrid ONE22 Race 800 2025 and so far it’s been mostly fine. I’ve done about 1600 km. The bike is quite heavy, but overall it works as expected.
What really needs to be addressed is the Bosch eBike Flow subscription.
After paying €5,000–€10,000 for an e-MTB, asking customers to pay €50 per year just to use features in the official app is unreasonable. Basic functionality for a system that comes with the bike should not require a yearly subscription.
Cube and Bosch should seriously reconsider this policy. It leaves a very bad impression after an already expensive purchase.

My Cube Agree (purchased in October 2025 for near €5,000) has been immobilised since December 4th 2025 due to the official fork safety recall.

After more than 12 weeks without being able to use the bicycle, Cube has confirmed that no earlier delivery, replacement bike or compensation can be offered, and no estimated repair timeline is available.

I am currently waiting for a reasonable solution.

I bought a new Cube Agree C62 last year and this bike has been subject to a recall on the fork due to instances of these forks cracking. I found out about the recall in the press and not directly from the Cube dealer.
Local dealers have been good in processing the claim but no updates from Cube have been issued and their original target resolution dates have long gone. Two months in and no information when I may have a bike to ride.

Excellent aftersales support. Flawless bike frames. Forever CUBE.

A horrendous company to deal with it,whether it be no reply or "it's not there fault " . I bought a cube reaction 600 2026 and you and the seller didn't send instructions AND didn't label the pedals left and right. When something (especially in mechanics ) is counter intuitive it has to be labelled AND with instructions . It wasn't!!! There was also no cover plate for the offside midhub bosch motor so it's not waterproof !. They don't get back in emails ,no phone number to speak to someone ,BUT IT WOULDN'T HAVEN'T MATTERED AS YOU NEVER 1-labelled the pedals ,2-no instructions whatsoever ,just a 2 paragraphs on the fork travel ,but no breakdown of warranty on frame etc. BUT you sent a 60 page booklet for servicing ! PLEASE DON'T DEAL WITH THIS COMPANY . and I'm a time served heavy plant mechanic ,so don't be saying "ah you put it on wrong " there's no comebacks with this company at all. I payed £2000 for a heap of dung! You stole my dreams and £ in a second but they think by not getting back to you you have to accept there utter incompetence AT BEST . I'll say one thing your lucky your not on my island !! PLEASE SEEK ANOTHER COMPANY ,AND CHECK THE REVIEWS BEFORE YOU BUY . I never and that part is on me,but it really shouldn't matter ,you said I was to foot the bill for shipping back AND the price to fix your incompetence . Shameful . YOU STOLE my dreams . I even reached out to the owner of cube and still haven't received anything back in 4 weeks . Utter shambles ,your supposed to check everything BEFORE it's shipped,and your dealers are still part of your selling process . Which is ludicrous ,as I could buy 10 bikes but does that make me a bone fide seller ? NO ,but it is with you . Guys please don't trust these guys,you'll regret it deeply . I have all the photos . I do believe in karma eg- what you put out is what you get back in. I don't wish harm on anybody but karma is what it is . I'm a 40 odd year man in bits because of you and your seller! YOU STOLE MY DREAMS . shameful treatment ,there's no aftercare atall ,avoid at all COSTS!

I’ve been really disappointed with this company. For weeks I’ve been trying to get some basic information about when a particular bike will be available, but customer services have been completely unhelpful. Every time I’ve asked, I’ve been met with vague or conflicting answers, and it feels like no one actually knows what’s going on.

It’s not unreasonable to expect clear information on stock and availability, yet they seem unable to provide even the simplest updates. The lack of communication and knowledge from the team has been frustrating and has left me with no confidence in ordering from them.

If you’re looking for reliable service and proper support, I’d strongly recommend looking elsewhere.

Worst bike ever! bought it new, and after a few kilometers problems begun. stay away from cube.

Binnen drie dagen vertoonde het frame al twee grote witte plekken; de lak sprong er simpelweg vanaf. Volgens Cube zou dit veroorzaakt zijn door steenslag en daarom niet onder garantie vallen. Had ik deze reviewsite eerder geraadpleegd, dan had ik wellicht een andere keuze gemaakt. Voor ons was dit de eerste, maar zeker ook de laatste Cube – de geboden service stelt zwaar teleur.

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Within just three days, the frame already showed two large white spots; the paint simply chipped off. According to Cube, this was caused by stone chips and therefore not covered under warranty. Had I checked this review site earlier, I might have made a different choice. For us, this was the first but certainly the last Cube – the customer service is deeply disappointing.

Bpttom bracket is cheap and bad quality.
The bike has 105 group components, except the bottom bracket.
Visible parts are Shimano 105.
Invisible parts like bottom bracket is cheap and bad quality