Lucia was very helpful and answered all my questions on the 2 viewings that I had on the 29 of August at 58 Constable and 2 Aldingbourne Close. She was very accommodating, with a smile on a her face a... See more
Company replied
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Although we had some initial issues with the management of our flat, Emily Segens (Crawley branch) quickly took control, sorted out the problems and everything has been plain sailing ever since. She... See more
Company replied
Toooooo slow and service not good enough for amount of percentage we paying bad communication
Abbey Kitchener made every process easy for me, thank you cubist and west thank you Abbey for your nice and easy customer service assistant
Company replied
Company details
About Cubitt & West - Crawley
Written by the company
Founded in 1930, Cubitt & West is one of the premier estate agencies in the Southeast of England, helping generations of families move across Surrey, Sussex, and Hampshire. As a key part of Arun Estates—one of the region's largest independent property networks—the agency combines local expertise with substantial marketing reach.
With a network of high-street branches, Cubitt & West offers a comprehensive suite of services, including residential sales, lettings, and property management. They also provide in-house mortgage services via Mortgage Matters and conveyancing support, ensuring a smooth and streamlined journey from initial valuation to completion.
What truly sets Cubitt & West apart is their proactive approach to marketing. They utilise high-quality professional photography, virtual tours, and a vast, connected buyer database to showcase properties across the UK's major portals. Driven by a philosophy that prioritises unmatched customer service, their highly trained staff work to make buying, selling, or renting as stress-free as possible. Whether you're a first-time buyer or a seasoned landlord, Cubitt & West remains a trusted partner in the regional property market.
Book a free valuation>There are so many reasons to choose:
Written by the company
- Industry leading marketing
- Professional photography
- The best prices around
- Largest network of offices
- Easy to use website
- But we think you should choose us for a completely different reason! Our commitment to providing the very best customer experience (the kind we would want to receive ourselves) is the only reason you need.
Get in touch today!
The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.
Contact info
Grand Parade, High Street, RH10 1BU, Crawley, West Sussex, United Kingdom
- 01293 522233
3.6
Average
4 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Toooooo slow
Toooooo slow and service not good enough for amount of percentage we paying bad communication
September 14, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Abbey Kitchener made every process easy…
Abbey Kitchener made every process easy for me, thank you cubist and west thank you Abbey for your nice and easy customer service assistant
September 7, 2026
Unprompted review
Reply from Cubitt & West - Crawley
We are so glad to hear that our Abbie and our team at Cubitt & West Crawley made your experience easy and provided excellent service. We truly appreciate you sharing your positive feedback with us!
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5021
Viewings with Lucia
Lucia was very helpful and answered all my questions on the 2 viewings that I had on the 29 of August at 58 Constable and 2 Aldingbourne Close. She was very accommodating, with a smile on a her face and polite. She did her best and I want to acknowledge her being open to share her knowledge. I hope we can build an amazing working relationship.
August 29, 2026
Unprompted review
Reply from Cubitt & West - Crawley
We are absolutely delighted to hear about your positive experience with us at Cubitt & West! It's wonderful to know that our team member was so helpful, accommodating, and knowledgeable during your viewings. We truly value your kind words and look forward to building a strong working relationship with you.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
Great service, great communication all of which is very much appreciated.
Although we had some initial issues with the management of our flat, Emily Segens (Crawley branch) quickly took control, sorted out the problems and everything has been plain sailing ever since. She made sure we were kept up to date and was always there if we needed her. Great service, great communication all of which is very much appreciated.
August 7, 2026
Unprompted review
Reply from Cubitt & West - Crawley
We are delighted to hear about your positive experience with our team member Emily, who effectively resolved initial issues and ensured a smooth process thereafter. It's wonderful to know that you felt well-informed and supported throughout. We truly appreciate your kind words about the great service and communication you received.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://l1nq.com/pkk6pa2
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