Ordered a few times from here. Had an issue last time with the wrong item sent, but communication was fast, responsive and very helpful. The correct item was received within days. Previous orders were... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Clear communication, my order was a preorder and they kept giving me updates about when it would be ready. Delivery came when expected and the book is beautiful. Big fan of the company will be buying... See more
Company replied
There was a slight delay in getting the book, but was provided with regular updates and a very quick response to correspondence which showed good customer service as issues can arise in logistics. Boo... See more
for my order perfect delivery timing was essential as I was just temporarily in the UK, so a delay would have made it impossible to collect the books I ordered. I sent an email to CultNeverDies to in... See more
4.5
Excellent
71 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Fantastic store
Fantastic store, they always package it up well and have fantastic products
October 12, 2026
Excellent service and product.
October 15, 2026
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Well organized.
September 25, 2026
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I ordered a book in july and only…
I ordered a book in july and only arrived in october after complaining on a never answered email
October 2, 2026
Very good quality of the…
Very good quality of the product.Exactly how represent on site.Very good package and delivery.
September 30, 2026
I had an excellent experience
I had an excellent experience. The patches are outstanding. Well done. Whether I purchase books or other merchandise, I am never disappointed.
September 28, 2026
Very easy to order
Very easy to order. Packaged really well and very happy with the purchase
September 28, 2026
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for my order perfect delivery timing…
for my order perfect delivery timing was essential as I was just temporarily in the UK, so a delay would have made it impossible to collect the books I ordered.
I sent an email to CultNeverDies to inform them of my needs and the parcel was sped up to match my needs. Great job, guys!
June 27, 2026
The order arrived incomplete and they…
The order arrived incomplete and they didn’t answer the mail I sent.
September 7, 2026
High Quality
There was a slight delay in getting the book, but was provided with regular updates and a very quick response to correspondence which showed good customer service as issues can arise in logistics. Book was worth the wait. A high quality product. Would definitely recommend.
September 7, 2026
Excellent well collated book
Excellent well collated book, the best and most in-depth publication of its kind (according to my son who it was ordered for).
However, I give 4 stars because I was concerned at not having received a delivery date so after six weeks I emailed the company twice with no reply. It eventually arrived two weeks after a third email
September 7, 2026
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It was perfect thank you !
September 7, 2026
Black Metal - the new edition
Black Metal - I read parts in the copy of a friend and now I own the new edition. Beautifully made, well written.
As for the ordering process. As I pre-ordered it took a while, but packaging and info were solid.
September 7, 2026
Reply from Cultneverdies
Thank you for your continued support! Enjoy!
I ordered my vinyl on 27th of July 2026…
I ordered my vinyl on 27th of July 2026 and only received my parcel today (14th September 2026). When I placed my order there was no notification of delay due to the vendor going to Bloodstock Festival.
I feel that waiting a month and 17 days for a parcel is excessive. There was also a delay in the confirmation of my order of at least a month. If the vendor goes to Festivals to do business on a regular basis, I would hope that they had back up staff at the Cult Never Dies webstore to deal with incoming orders. I am not happy with the delay but the items are as described on the website and I am very happy with my vinyl.
September 4, 2026
Reply from Cultneverdies
Hello - we did discuss this and we explained that we had sent this out once and you told us it didn't reach you, so we sent a second replacement parcel. One star seems a bit harsh given that we replaced it when you complained of it not arriving, but enjoy the music.
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