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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained that the food was served completely cold, dry, or heavily overcooked, while portion sizes felt extremely small for the high prices. Patrons also noted frustrating mistakes with their orders, missing food items, and unnecessarily long wait times when visiting the busy drive-thru lanes. Some people were satisfied with the friendly staff, quick assistance, and remarkably delicious chicken items available on the restaurant menu. Visitors particularly appreciated the clean dining room environment and the genuinely helpful service provided by polite team members during their daily visits.

What people talk about most

Product

Users describe ambiguous experiences with the food, often praising items like butter burgers and chicken... See more

Quality

Customers expressed deep disappointment with food quality, frequently reporting cold temperatures, dry... See more

Order

Reviewers express deep disappointment with order experiences, frequently reporting missing items, incorrect... See more

Staff

Customers consistently note ambiguous experiences with staff, ranging from poor management and unhelpful... See more

Service

Reviewers highlight ambiguous aspects of service, while some consumers praise great employees and helpful... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Last time left off fries this time fish sandwiches had no flavor whatsoever very disappointed especially due to price. Butter burger was good. Probably wont be eating here as frequently as have been.... See more

Rated 2 out of 5 stars

I ordered 4 burgers to go and was charged 50 cents for a tomato slice on top of their overpriced food. WTF you can get 10 slices from one tomato; culver's gets $5 from a tomato that cost them maybe $1... See more

Rated 2 out of 5 stars

I must say the last couple of times I have eaten at the restaurant the Double butter burger deluxe w/ bacon meal was good ,but your burgers are almost paper thin. Chili’s burgers got you beat!

Rated 3 out of 5 stars

Usually I have great experiences at callers. But I just had one of the meals I usually get and it was cold. The cod platter 3 pieces with steamed broccoli. The broccoli was so cold it was straight f... See more


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2.3

Poor

TrustScore 2.5 out of 5

100 reviews

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2.3

All reviews

(100)

67 reviews in the last 12 months

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Rated 1 out of 5 stars

Culver's is super expensive $52 for…

Culver's is super expensive $52 for three meals and two drinks and then proceeded to still argued with me about MY order I know what the hell I just ordered it's not my fault that they're a bunch of young high school kids that would rather be on their phone than do their job never again will I go back nor will I ever say Culver's was good extremely disappointing so for all of those out there swipe next on Culver's lol and go to Burger King 👑..... Culver's is sooo deplorable..

November 7, 2026
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Rated 5 out of 5 stars

Whoever manages the employees of the…

Whoever manages the employees of the Fort Mill, SC store is an outstanding manager(s). Visited today and just like the last dozen visits your employees are so gracious. They welcome every person that walks in the door.

It is quite unusual to see young employees being totally aware of anyone that walks up to the counter. They aren’t talking to each other they are providing outstanding service, rarity in today’s world.

Outstanding management and leadership, it’s visible in every employee. I highly suggest you share the leadership style of this team to all of your locations.

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

November 6, 2026
Unprompted review
Rated 3 out of 5 stars

Idiots

Went to drive thru to order fish sandwich value meal...the guy had no clue what I was ordering & put in dinner, when I saw it on the screen I corrected him & said I wanted value basket not the dinner, still no clue this guy!! I finally just parked & went in which irritated me cuz I was on lunch break, get back out to car & no tartar as I requested, so go back in again! Get it together Culvers on winchester rd!!

November 6, 2026
Unprompted review
Rated 1 out of 5 stars

Rude Customer Services

Rude Customer Services, Managers... Late on 2 different dates over 30 mins. The Rogers Arkansas Location, I order online while I was in line at the drive through thinking it would make it faster and more streamline, the manager greeted me at the window and said I was causing a problem by order it through the app was very rude almost seem like his wasn't going to give me my food unless in walked and picked it from the counter. I sent a bad review at on the site. Store Manager call soon after the occurrence and sided with the other manager. No Customer Respect

October 26, 2026
Unprompted review
Rated 1 out of 5 stars

#894*13620100476983 10/25/26 14:16

#894*13620100476983 10/25/26 14:16
Sales slip qr and trans number won’t work to take survey and I’m sure!
Flavor of the day is always vanilla no matter what the sign says, portion size are always small delivery with ungloved dirty hands touching food.
On previous visits experienced silent upsell on food (if you just say butter burger and expect a single you’d be surprised) but read reviews and find many other similar reviews.
Craig has lost his grip on the franchise, again it’s not a onetime thing it’s very consistent.

October 25, 2026
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Rated 5 out of 5 stars

It was my first time visiting Willi make feel welcome

It was my first time visiting and eating at Culver’s restaurant this awesome Sunday excellent food hot and fresh Had a great experience me and my niece was greeted by Mauri Cashier who offered to assist me with great customer service skills at the order with a wonderful smile. I would like to recognize Willi for his outstanding service is one of the supervisor made us food with greatness. I enjoyed Will running the order with great compassion like it was their own business. Willi is really friendly, helpful, and accommodating provides excellent customer service, is genuinely caring and compassionate. He goes above and beyond to make every customer feel valued and well taken care of and also enjoyed their sense of humor as well. Me & niece enjoy from Willi a gift for the first time at the restaurant and we really enjoy the ice cream of the day and the chocolate ice cream was creamy and delicious Excellent food hot and fresh. Thanks you Will for make me feel welcome special trying to hang out with my nice after couples hard days in my
life. Curvel’s North Palm Beach

October 24, 2026
Unprompted review
Rated 2 out of 5 stars

Ridiculous that you have limited time…

Ridiculous that you have limited time specials that are unavailable 6 days after the promotion starts. Went for a curderburger yesterday and was told they ran out several days ago. Same thing happens in the Spring when they offer walleye. Unless you go on the first day of the promotion you will be out if luck. Would be nice if they posted on their website when they run out of the special promotions.

October 6, 2026
Unprompted review
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Rated 1 out of 5 stars

Culver's vanilla frozen custard is made…

Culver's vanilla frozen custard is made from a base of pasteurized dairy, sugar, egg yolks, and natural and ARTIFICIAL vanilla FLAVOR.
Core Ingredients
• Dairy: Pasteurized milk, cream, and skim milk.
• Sweeteners: Sugar and corn syrup.
• Eggs: Pasteurized egg yolks (minimum 1.4% to meet quality standards for custard).
• Flavoring: Natural and ARTIFICIAL vanilla flavor.
STABILIZERS and EMULSIFIERS
• Guar gum
• Mono & diglycerides
• Locust bean gum
• CARRAGEENAN
NOT PURE VANILLA CUSTARD LIKE THEY CLAIM IN THEIR COMMERCIALS.
Just look at Culvers 14 page QUALITY INGREDIENTS INFORMATION and see all the POISONOUS CHEMICALS in all their food and custard. They are lying to their customers about love from Wisconsin!

October 4, 2026
Unprompted review
Rated 3 out of 5 stars

Don't go to Culver's in Midvale, Utah

I like going to Culver's, they have great hamburgers, fries, etc. I have found a location that I will not go to again. It is located in Midvale, Utah at 426 Midvale St. in the S. Bingham Junction shopping area. I had ordered the value basket which I always order, but this time the hamburger was wrapped, and the bun looked so smashed like someone had walked on it!! and food was cold. They wanted to charge 35 cents for a little fry sauce. The Culvers in Orem, Utah and Spanish Fork , Utah are much better.

October 3, 2026
Unprompted review
Rated 1 out of 5 stars

Food is a laugh

While the staff is sweet and have good customer service skills, the burgers are as thick as a paper sheet. Too bad I cannot upload the picture for exemplification.

October 3, 2026
Unprompted review
Rated 5 out of 5 stars

Culver’s has the BEST chicken…

Culver’s has the BEST chicken sandwich!! So crispy on the outside and so tender and juicy on the inside. One of the great things about Culver’s is you choose what you want on your sandwich…grilled onions, bacon, mayo, cheese…so many to choose from. Another great thing is the people who work there. They politely deliver your food to your table, and ask if you need any thing else. Forgot your napkins? They will get you some! Friendly service all the way around. Now for dessert! Delicious sundaes, shakes, and concrete mixers, all delivered with the same friendly service. Gotta run? They offer 2 lanes of drive thru service also, delivering to your car. You can’t go wrong with Culver’s!!!

September 18, 2026
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Rated 1 out of 5 stars

Did not receive my whole order

Did not receive my whole order. Called and was told I could come back anytime but when I went back Ariana (manager) said it wasn’t in the log book and nothing she could do. Called corporate and they half listened- did not sound like they cared and said since it’s a franchise i would need to work it out w the store. Can’t even assist w something under$10. Very poor management- poor customer service skills throughout organization!

September 20, 2026
Unprompted review
Rated 5 out of 5 stars

I love the chicken strips and the ice…

I love the chicken strips and the ice cream, cheese curds. 10/10 it's good asf. Never had any bad experiences with culvers. Still don't know why people are hating on it; it is WAY better than McDonalds. I reviewed this a couple of months ago, it's still a good fast food.

September 14, 2026
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Rated 1 out of 5 stars

Culvers is trash!!

Culvers has gone so far downhill. Order any flavor of the day and you get ice cream with a couple sprinkles of topping, not mixed in all throughout. I don't know why I go there but I've had more issues with ice cream than anything else. From waiting 20+ minutes for two ice cream orders while car after car comes and leaves.

One time I went in, ordered 3 sundaes and got my number. Waited for at least 15 minutes before asking about my order. They said I ordered fries which I didn't. I told them what I was waiting for and still they said my number was for fries. They said I'd have to pay for 3 sundaes which I already did. They had to get a manager to give me my sundaes, when I walked out the person said "don't forget your fries".

I went to a different culvers and while waiting at the window for ice cream the person knocked it into the garbage, pulled it out and put it back on the counter. Then proceeded to bring it to the me. I asked the person to remake it. I called the next day and talked to the manager who went over the video and said it just tipped over on the counter and didn't fall in the garbage, BS. I was contacted by a district manager who heard my stories and proceeded to ghost me.

Culvers is trash now!!

August 28, 2026
Unprompted review

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