Poor customer support
I enrolled my daughter in the CuriousJR Grade 8 program expecting a structured academic course that would closely follow her school syllabus.
Unfortunately, our experience was quite different. While the teachers and mentors were polite and genuinely tried to help, the program itself did not meet our expectations.
Some of the issues we faced:
- No visibility into the annual academic roadmap. Even after multiple discussions, only a monthly planner could be shared, with no clarity on topic sequencing or when the syllabus would be completed.
- A significant portion of the schedule consisted of summer camp, enrichment, Olympiad, and other activities that were not relevant to my daughter's immediate academic needs.
- Since my daughter could only attend the 8:15 PM slot, subjects like English were effectively inaccessible, reducing the practical value of the program for us.
- The program did not provide the level of predictability and syllabus tracking we were looking for as parents.
After several discussions with the mentor and support team, I decided that the program was simply not the right fit for my daughter's requirements and requested cancellation and a refund as a goodwill exception. Although my request is still under review, I was surprised to receive a payment collection attempt during this period. Fortunately, I had already cancelled the ECS/NACH mandate through my bank, so the debit did not go through.
I appreciate the professionalism of the mentor and support staff, and I do not question their intent to help. However, I would strongly advise parents to thoroughly understand the course structure, class timings, syllabus coverage, refund policy, and payment terms before enrolling, especially if your child has limited availability or you are looking for a strictly syllabus-driven program.
UPDATE as on 16 July - The refund process is still being reviewed. No response so far ..I will keep you updated on the refund process
Update as on 30 July - I requested cancellation and a refund in June, but the course is still not cancelled and the refund remains pending. The program also lacked the structured, syllabus-focused roadmap we expected. Despite requesting cancellation, a payment collection attempt was made. Very disappointing experience and poor resolution. Parents should review the course and refund terms carefully before enrolling.
June 29, 2026
Unprompted review