Cussins Reviews 

Poor quality build and customer service don't want to know. The 10 year guarantee is worthless as Marley Risk, who deal with any issues after two years, don't do anything and consistently get one star reviews.

Firstly, I don’t usually do reviews but I felt this was deserved.

We had a great experience with Cussins, and a huge part of that was down to Carol. She was always available whenever my partner and I needed anything and consistently kept us updated throughout the whole process.

Carol chased the chain from start to finish and, even when others weren’t doing what they should have been, she was straight on it. She always knew exactly where things stood and made the whole process much easier and less stressful.

Extremely helpful, professional and reliable. We’d definitely recommend Carol and Cussins!

We recently purchased a Lily 2 house on the Summerson Place development in Darlington. We received great customer care from both Carol and Caroline throughout the process. These houses are of a very good build quality. We experienced very minimal snags that were all sorted in a timely manner by site manager Keith and Alan. Would highly recommend!

Zoe has been fantastic at guiding and supporting me through the process of buying my own home. She is very friendly and has offered me the best advice throughout the whole experience. She is on hand to answer any questions I had and would provide quick responses. Andrew has been my site manager and has also been very supportive and friendly. I feel both Zoe and Andrew have gone beyond expectations and have provided the absolute best service. All the people working on site are friendly and I have had no issues. I highly recommend.

We are buying a house at Ecclestone Park from Cussins and Lauren has been brilliant with us. So attentive and helpful throughout. Would recommend her to anyone.

Lauren at Ecclestone Park is great. Has always kept us fully informed and nothing has been too much trouble for her. Can’t wait to move in to our new Cussins home.

We are having a fantastic experience with Carol at Summerson Place on the purchase of our new home. From the start she has been so attentive with great communication on the build, regular pictures and no query is too much of a problem and is always answered between her and Keith, the site manager. We are so excited for the rest of the journey of our beautiful new home being built by Cussins.

Carol was super friendly and welcoming, very happy with the service

We have just purchased a house at Debdon Falls, Rothbury and we are delighted with it. Wendy in the sales office made the process very smooth with her expert knowledge and friendly, professional manner. She ensured that our completion went ahead on time without any issues despite us using Scottish and English solicitors! We have been very impressed with the build quality and the Site Manager Chris and Deputy Simon have been approachable and helpful with minor snagging.

We’re buying a house on the Debdon Falls development at Rothbury and Wendy is a real asset to Cussins. She is always available and responsive to any queries. She is knowledgeable and very helpful. Having never bought a new build property before she has guided us through the process and we are very grateful for her help.

First time buyers at Summerson Place and Carol made things so easy from the start. She’s been great throughout the process and we can’t thank her enough!

Carol at Summerson Place has been fantastic since reserving our home. She’s been so supportive and kept us updated the whole way through. All our queries she has liaised with the site manager and got us the answers. We’re always kept upto date on progress of the build and photos. We’re really excited to get moved in and start making the build our home.

Great experience with Carol Norman at Summerson Cussins.
She is fab.Loved the attention to detail.
Very helpful.

We have just moved in to our new Cussins home and the process has been very smooth, largely down to the great customer service provided by Wendy. From our first viewing many months ago Wendy has always been helpful and responsive to our many questions. Taking great care to ensure we had enough time to make our upgrade selections and opportunities to walk the plot before signing on the dotted line. As we lived over eight hours away, Wendy has also been keeping us up-to-date via photos and messages, she is a great asset to Cussins.

It is well known that Cussins build good houses but what has made our experience special was Lauren. She is so warm and welcoming and goes above and beyond what is expected. I have seen a few Show Homes in my time but I have never met anyone like Lauren. She is amazing and a real asset to Cussins. Lauren talked us through the drawings for the house and was very good at explaining all the different ones.

I recently visited the Cussins development at Eccleston Park in Backworth and instantly fell in love with The Rosemary. The property has a beautiful, timeless style that really stood out to me and felt like somewhere I could truly call home.
A huge part of my positive experience was thanks to Lauren. She is an exceptional salesperson and an absolute credit to Cussins. From the moment I arrived, she made me feel completely comfortable and welcome. Lauren has a warm, approachable manner and took the time to understand what I was looking for without ever being pushy or applying any pressure.
Her knowledge of the development and the properties was outstanding. She answered every question confidently and thoroughly, providing helpful information while allowing me the space to make my own decisions. Lauren struck the perfect balance between being attentive and respectful, which made the whole experience enjoyable and stress-free. Fast forward a few weeks and I’ve reserved my new home with my house under offer!

We recently purchased a Cussins home at Summerson Place. Carol and Caroline in the sales office were friendly and transparent throughout, and supportive regarding the sale of our previous home.

Our home demonstration the week before we moved was a positive experience, as we were able to see the house inside for the first time, and the site managers Keith and Alan were both helpful in explaining the finer details of our new home.

Our move day was a special and memorable day thanks to the Summerson Place team. The overall build quality and finish of the property is excellent, and both Keith and Alan have been helpful in identifying and rectifying the few snags we have experienced.

This was our first purchase of a new build home, and everyone involved at Cussins has made this a positive experience and ensured we are settling in well.

Moving into our new home has been such a special experience for our family. My mum bought the house, and now me and my brother live here, and we truly couldn’t have done it without Carol. She made the entire journey feel not only smooth, but genuinely delightful and memorable.

Carol goes above and beyond in every possible way. She thinks about every detail, no matter how small, and you can really see how passionate she is about what she does. That level of care and dedication made a huge difference to us, and it turned what could have been a stressful process into something really exciting and enjoyable.

We also want to mention Alan, who has been incredibly helpful throughout, always ready to assist and make things easier, nothing is too much trouble. They both make an incredible team and you can see why people speak so highly about them.

Carol truly made this experience for me and my family. Her support, attention, and warmth are something we’ll always appreciate. We’re so grateful for everything she’s done for us.
Rheanna

Caroline at Summerson Place has made our experience effortless, and has answered all of our questions and queries throughout the process. We are interested in reserving one of the lovely homes Cussins have to offer and Caroline has taken the time to explain all the details and we can’t wait to continue this process with Caroline’s support. As first time buyers it can be a daunting process but Caroline has made the process extremely pleasant. I would highly recommend purchasing a Cussins home!

My partner and I have recently reserved a home at Eccleston Park and I wanted to share my experience so far. From the outset, the process has been smooth, well-organised, and reassuring.

Previously buying a Persimmon home, the experience we’ve had so far with Cussins has been far superior!

A special mention has to go to Lauren, who has been absolutely fantastic throughout. She has been incredibly helpful, responsive, and knowledgeable - taking the time to guide me and my partner through every step of the reservation process and ensuring everything was clearly explained. Her support has made what has previously been a stressful experience feel straightforward and exciting.

I did visit another site’s show homes, and while it provided a useful comparison, the level of warmth and engagement I’ve experienced at Eccleston Park has really stood out in a positive way.

Overall, I’m very pleased with my experience so far and would happily recommend Lauren and the team based on the professionalism, communication, and customer care we’ve received!