Cusstars Reviews 

I ordered a custom magic cards for my bf for father's day and it came in 3 weeks as they described. They kept in complete communication. Sent me a template of what to expect to see. Made adjustments as asked to do and it looks exactly as the template. I see a lot of negative feedback on here as a scam company. I have a completely opposite opinion. It was amazing service and the product was worth the money. I am ordering 3 more as we speak.

I am a crazy cat lady who loves to play Stardew Valley, so when I saw that Cusstars made personalized Stardew Valley portraits that you can add cats to, I was SOLD. My portrait came in last night, and it is PERFECT. I am so in love and I say this genuinely to anyone questioning if it’s worth it… IT IS!!! I am SO satisfied with my order!!!

Do not make an order. 4 weeks without any updates, only receiving one AFTER starting a chargeback request. They mentioned shipping delays and provided a very obvious AI generated image of the "product", which was supposed to be already "done" and ready to ship. Mind you, this was supposed to be done on a hand painted canvas as they advertised. Complete and utter scam.

SCAM SITE! 90% of their products are "customized" which they will not refund. The product looked nothing like the reference photos. There was virtually no contact during the shipping process which took a very long time. Very poor experience and customer service.

Have been going through the PayPal dispute process for the past month. Item shipped 4 weeks later than estimated, mysteriously shipping THE DAY AFTER opening the PayPal dispute. It shipped from overseas, and my canvas print arrived in a simple bubble wrap mailer... No box to protect it. So the canvas was damaged as expected with such poor quality shipping materials, then to make it worse the picture looked nothing like my family. The kids were clearly Google Image searched or AI generated and copy+pasted in with the completely wrong eye colors and hair colors, me and my wife looked 20 years younger.

Low quality printing and design hastily done - skin tones all wrong, sizing of characters all wrong. No chance to review the final product- your only option is to just ship your images and hope for the best

You're better off going through Etsy with a proper review your image option

This is definitely a scam company. Buyer beware. They only shipped after I complained to my bank and the item itself does not match the price they are selling this for. Poor quality JPG printed onto a canvas and they didn’t try hard to make the portrait look like the submission photos.

Also noticed there’s some fake reviews here giving a false rating (new account, only 1 review).

I had a great experience recently with cusstars, I recently ordered one of their portraits and it’s just come today and it’s amazing, it’s the perfect Christmas present for my girlfriend, I will mention there was a slight delay but I was completely understanding as I knew they would be getting a lot of orders around Christmas time, I sent an email asking about my order and they replied quickly and made sure my order was taken care of.

Great service!

At first, I was skeptical about cusstars.com and even thought it might be a scam because the delivery time was quite long, which made me worried. However, I reached out to their customer service, and they patiently explained the situation to me. They also sent me digital drafts of the product for approval. I rejected a few versions, and they patiently revised them according to my requests.

In the end, when I received the final product, I was quite satisfied. Although the waiting time was a bit long, the outcome did not disappoint me. This shopping experience taught me that patience pays off.

Ordered a 12x9 custom print canvas. The canvas arrived after around a month when it says around a week turnover on the website. The canvas that arrive was quite poor quality, can obviously tell it was generated through AI and not "handcrafted" as stated. On top of this the canvas that arrived was only 12x8. Overall paid £54 and feel like I got a £10 product. Unfortunately I wouldn't recommend this company to anyone.

Currently going through a PayPal dispute to get my money back. They are a scam company! Had no communication for 3 weeks once order was placed, opened up a PayPal case then suddenly it had been dispatched, received it today and oh my god. It looks nothing like me! At all. And the quality is so terrible. Since ordering, their social media has vanished and I noticed when you place your order, your PayPal history will show a different company name. SCAM COMPANY!

Do not buy anything from this company, it is a scam!
I just wanted a nice gift for my girlfriend of a customised Stardew Valley print. I was charged £95 for a framed A4 photo and when I received my invoice, it should only have been £60.
I paid for delivery (which should have been 2-4 days according to my receipt), and 4 weeks as of writing this, it has only JUST been shipped. So it will miss her birthday and Christmas. At no point has anyone told me delivery is delayed.
I have tried contacting their customer service email which does not work. I raised a refund request from PayPal and that's the only way I could get a response. They are refusing to give my money back so I'm praying PayPal can help me. Overall a terrible service and I didn't even get a proof from my "handmade" item. There's no way of knowing the quality of a near £100 product.
DO NOT BUY FROM THEM.

Product that arrives is not what is advertised