Hidden Forever Reviews 248

On April 25th I ordered my wife an engraved pendant with our son’s name, birth date, birth weight and birth time with a picture of my wife and him locking eyes for the first time.

What I got instead was a heart with the word mom in it….

Nothing close to what was ordered so I was already frustrated because this is my wife’s first Mother’s Day and the gift is wrong.

I reached out to customer service and they agreed that they messed up and told me they would get me a replacement with what was originally ordered. A week goes by with zero updates…so I reach out again and they tell me I basically got put on the back burner because they had an influx of orders.

This company is an absolute joke. Do yourselves a favor and go literally anywhere else with your money.

I am absolutely disgusted. I was responded to, to say that no order could be found from my email address.

I explained that on ordering no confirmation email was sent so I have no order number details noted down.

I have provided the purchase information screen shot of the payment taken from my bank account. I have told them I ordered the Projection Interlocked Pendant necklace in Sterling Silver, the name of the Bank the payment was made from and the picture provided for the personalisation of the projection bead.

I have since heard nothing and have been ignored today completely. They have taken my £54.95 and it appears that I have just been ripped off.

This gift is for a special 30th Birthday present and now I will be without the gift for my dear family member and minus the money I have spent to re purchase something else in time for Friday 24th April.

I received a damaged couples blacelet. It came without the jump ring and now i can't use the bracelet

I ordered an item 21 days ago . Has not arrived. Do not reply to my questioning emails. This is a con. Don’t buy from them .

LAST UPDATE * As of April 6th, 2026 i would like to update my review and say that someone from customer service contacted me, to make things right. I received the necklace for my mother last week and she loves it! I greatly appreciate HIDDEN FOREVER for understanding my frustration and rectifying the situation. I am pleased,Thankyou!
**UPDATE after the review someone reached out to me via email & said they would expedite my situation to customer service ITS BEEN 4 DAYS! i even sent a follow up email, TERRIBLE , TRASH *** I ordered a necklace for my mom for Christmas, it was delivered to the wrong house!! pictures were sent, and verified upon request of my refund it was processed and then reversed 2 months later HIDDEN FOREVER stated I received it when we already verified it was sent to the incorrect home!! I sent pictures, why scam people like that and not follow through with the refund. Nothing good comes from doing wrong to people!

I ordered a Custom Photo Projection Interlocked Pendant Necklace in sterling silver on January 5th and had a great experience from start to finish. The ordering process was simple and easy, and I received multiple email updates about my order and shipping along the way. My necklace arrived on January 17th, which was quicker than I expected.
It came nicely packaged, and the necklace itself is absolutely beautiful. The photo inside is crystal clear when you look through it in the light, even though the picture I used was an older one. I was honestly so impressed with the quality.
I bought this for my grandmother after she recently lost my grandfather, and his photo is inside the necklace. It was the perfect gift for her. Now she can always keep a picture of him close to her heart.
I’m so happy with my order and would definitely recommend this to anyone looking for a meaningful gift.

I would like to thank you for all the help and understanding with fulfilling my order thank you for great service and communication really appreciate hidden forever pendants were a good quality in my family members love them

Gorgeous necklace! My sister absolutely loved it! Fast shipping too.

lovely personalised bangle. great quality and Customer service second to none!

I purchased a couple of items from here. I had a small issue with one which was quickly resolved with a partial refund. Very happy to use this site again. Great customer service and swift responses.

Scam. Order delivery but quality was atrocious. Not sterling silver by any stretch. Image could be viewed. Avoid avoid avoid.

Cannot fault this company for their customer service. Maria is very helpful and replies to any emails almost immediately. A very satisfied customer. Would definitely recommend.

Terrible communication and took over a month to receive. Necklace feels cheap and they put the picture in upside down. You really have to work to see the picture as well

My deliveries were great and on time for both my best friend and grandson. Turned out lovely and what a wonderful way to express having deceased important people that have passed .This way they are really with you every where you go. Thank you

Truly One of a Kind!
I was honestly blown away by how beautiful my necklace turned out. The quality exceeded my expectations, and seeing my favorite photo hidden inside the pendant made it even more meaningful. It’s not just jewelry—it’s a personal keepsake I can wear every day. The packaging was lovely, and shipping was fast, too! I’ve already recommended Hidden Forever to my friends and family. Will definitely order again. ❤️

Lovely pice of jewellery. Very well made . It is quite impressive to see your loved ones in such an hidden space . Beautiful

Beautiful bracelets! Amazing customer support from this company, very pleased with my choice of bracelets for my bridesmaids.

Timely delivery no issues.
Lovely unique piece.
Fiancé loved it.
However two months on the gleaming gold figure and chain is now a dull brass/blackish.
I feel a bit cheated, wasn't expecting 18ct gold but wanted the look of the piece to last a decent amount of time.
I'm so embarrassed my fiancé even took it off without telling me so as not to offend me 😐

Edit. Received very quick response from the company. Not resolved yet. When it is I'll update again

Edit.
Unbelievable customer service. Refund and replacement. My advice just increase the price and quality, saves lots of hassle.

I am happy with my purchase. I got my teenage daughter this necklace with a special picture of us and she loves it. The chain broke after a couple days but the company quickly responded and replaced the product. My daughter loves her gift.

Ordered February 6th. Order status updated to checking order on February 8th and has not updated in the last 4 days. It is now the 12th and it was supposed to be delivered today. Just hoping to get an update on shipping and actually get my order. Wish I would have read the reviews but as they say hindsight is 20/20