Customily Reviews 

11
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Software Company
  2. also in
  3. e-Commerce Service
  4. e-Commerce Solution Provider

Written by the company

Customily is the leading product personalization solution for Shopify, Etsy, and modern ecommerce platforms. We help merchants create engaging personalized shopping experiences across a wide range of products. Built to scale with growing businesses, our tools make customization simple, fast, and reliable. Trusted by top sellers and thousands of merchants worldwide, Customily turns personalization into a powerful growth driver.


Contact info

4.2

Great

TrustScore 4 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(11)

11 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customily is a great Customization app

Customily is a great Customization app, It does what it claims it can do which is really useful. It provides a powerhouse of tools and choice of product variants. Its provides a seamless user experience. Jose from Customily was especially helpful with his assistance setting up my shop products in time for a successful launch. He has taken his time to explain, demonstrate and even help to complete complicated aspects of the project where needed and has constructively suggested where optimizations can be made.

September 29, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Over the past two mornings

Over the past two mornings, Daniela Baigorri helped me integrate with Etsy, navigate Customily’s tools, and upload my ShineOn product to Etsy. She was pleasant, patient, and understanding, and I truly appreciated her teaching style.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Powerful Customization App with Outstanding Support

Customily is a great Shopify app that is easy to configure and use, with plenty of powerful features that can be customized to meet different project requirements.

The best part is the support team. They are friendly, responsive, and always willing to go the extra mile to help resolve any issues or answer questions.

I highly recommend Customily to anyone looking for a complete solution to sell personalized products online while giving customers full control to customize, preview, and order their products.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great app and very helpful support

Customily is a great app for building personalised products on my store. The live preview and personalisation options are powerful, and it connects seamlessly with my fulfilment workflow.

I’ve been especially impressed with the support. Brian helped me with my questions, gave clear guidance, and made the setup process much easier. Good support makes a big difference when working with personalised products, and my experience with Customily has been very positive.

Overall, Customily is a strong solution for creating personalised products and improving the customer experience.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Support From Daniela Baigorri at Customily

I would like to recognize Daniela Baigorri from the Business Development Department at Customily for the outstanding support she has provided me.

Daniela has taken the time to answer every question I had thoroughly and professionally. What truly stood out to me was her willingness to follow up after our email exchanges to make sure I fully understood everything and did not have any additional questions. That level of customer care is very rare today.

She even went above and beyond by creating a short tutorial video specifically for me, walking me through several points I needed help with in a very detailed, clear, and easy-to-understand way. Her patience, communication skills, and genuine desire to help made a huge difference in my experience.

I can honestly say Daniela is one of the best product support professionals I have ever worked with. She represents Customily exceptionally well, and her dedication to customer success deserves recognition.

Thank you again, Daniela, for all your help and support.

Thanks again,
James F

May 21, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Awesome platform and awesome customer…

Awesome platform and awesome customer service. No question or issue too big or too small for the crew. Always ready to help and to find a solution to any issues I might have. Grateful for all the help I have received thus far.

Thanks Team Customily

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Personalization that truly impresses customers

Customily has enabled us to offer a personalization experience that is truly unique in the Argentine market.

Our customers are often amazed when they discover the magic of personalizing in this way, and the confidence that comes from knowing exactly what they are buying, thanks to the high level of accuracy between the digital preview and the final product they receive.

The platform offers a wide range of personalization options, with highly realistic previews and print-ready files that are ready to be sent straight to production.

The level of support is also key: a live chat with real people who are friendly, responsive, and genuinely committed to the success of our store.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Game changer for Etsy personalization

I was curious to see how I could scale my Etsy business with custom products, and this was a game changer, plus their support team is always really nice and there to give you a hand with whatever you need. 10/10 would recommend

February 18, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Daniela Sets the Standard for Client Care

Daniela truly made my experience with Customily outstanding. The level of service, attention to detail, and proactive support she provided exceeded anything I’ve experienced with other service providers. She consistently went above and beyond and made what could have been a complex setup feel smooth, supported, and manageable. She genuinely sets the standard for what client care should look like.

February 10, 2026
Unprompted review
Show reviews in all languages. (11 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look