Custom Lab Reviews 

23
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I was referred through a colleague, and this was a great experience. Very fast response time. Clearly understood our vision. Patient with my many questions. Faster than expected delivery. Socks are ve... See more

Company replied

Rated 5 out of 5 stars

It was an absolute pleasure working with Jonathan throughout the entire design and ordering process. From the initial concepts to the fine-tuned adjustments tailored to our vision, Custom Labs made th... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service, including very quick communication and design options were created and presented in great time. Also can confirm the quality of the product is exceptional and our team love... See more

Company replied

Rated 5 out of 5 stars

Love Custom Lab. Their product and service is simply the best. We were on a tight delivery schedule and they beat by 5 days!!!!. Way to go. Jonathan was tops in communication and service. My offic... See more

Company replied

Company details

  1. Clothing Wholesaler
  2. also in
  3. Clothes and Fabric Manufacturer
  4. Clothes and Fabric Wholesaler
  5. Clothing Supplier
  6. Promotional Products Supplier
  7. Sportswear Store

Written by the company

Custom socks they'll actually wear. This isn't promotional merch. Custom Lab is powered by Outway, making premium performance socks worth putting your logo on. Millions of pairs made for thousands of brands since 2016, including Red Bull, Disney and Costco. We make giveaways, not throwaways. Gyms, run clubs, schools, events and companies of every size come to us for custom socks that end up at the top of the drawer instead of the bottom of a swag bag. Choose knit socks for clean, bold logos, or printed socks for full-colour artwork and gradients, in heights from ankle to knee high. Every order includes free express shipping with duties included, plus a best price guarantee. No hidden fees, no surprise invoices, just one simple price per pair. Not sure where to start? Our team is happy to help you pick the right style for your crew. Ordered with us? We'd love to hear how your socks turned out. Your reviews help other teams and brands find socks worth wearing, and they help us keep making every pair better than the last.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

23 reviews

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4.6

All reviews

(23)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience all around

Fantastic customer service, including very quick communication and design options were created and presented in great time. Also can confirm the quality of the product is exceptional and our team love the socks.

September 7, 2026
Unprompted review
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Reply from Custom Lab

Jess, thank you! We’re thrilled to hear the communication and design turnaround worked well for you, and even happier that your team loves the socks. We’d love to help with your next order whenever you’re ready. Thanks for choosing Custom Lab!

— The Custom Lab Team

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Rated 5 out of 5 stars

Jonathan was so helpful and made the…

Jonathan was so helpful and made the ordering experience so easy and fun! thanks so much we LOVE our socks!

September 29, 2026
Unprompted review
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Reply from Custom Lab

Mara, thank you for the review! We’re happy Jonathan made the ordering experience easy and fun (that’s the goal!), and even happier to hear you love your socks. We can’t wait to work with you again. Thanks for choosing Custom Lab!

— The Custom Lab Team

Rated 5 out of 5 stars

Great experience!

I was referred through a colleague, and this was a great experience. Very fast response time. Clearly understood our vision. Patient with my many questions. Faster than expected delivery. Socks are very comfortable. We've had lots of compliments. I would recommend them.

October 12, 2026
Unprompted review
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Reply from Custom Lab

Thank you for the review! We’re glad your colleague sent you our way, and we’re happy we could bring your vision to life (and ask away, questions are always welcome!). We’d love to help with your next order whenever you’re ready. Thank you for choosing Custom Lab!

— The Custom Lab Team

Rated 5 out of 5 stars

The custom services is great!

The custom services is great!

I find that this company goes out of its way to make sure we get the best socks with the best graphic we can get with our designs. They are willing to work with us to figure out how our image would work on the socks and will be happy to make any changes needed. Wish more companies worked this way.

September 25, 2026
Unprompted review
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Reply from Custom Lab

Thank you for the wonderful review! We're glad our dedication to the design process showed. We'd love to help with your next design whenever you're ready. Thank you for choosing Custom Lab!

— The Custom Lab Team

Rated 5 out of 5 stars

Love Custom Lab

Love Custom Lab. Their product and service is simply the best. We were on a tight delivery schedule and they beat by 5 days!!!!. Way to go. Jonathan was tops in communication and service.

My office was so impressed that other departments are asking to order with them. Socks are a unique and fun gift. Sure beats t-shirts. Cheaper too.

September 9, 2026
Unprompted review
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Reply from Custom Lab

Ricky, thank you for the review! We'll be sure to pass your thanks along to Jonathan. It's great to hear socks were such a hit with your office (that's the goal!). We'd love to help the other departments whenever they're ready. Thanks for choosing Custom Lab!

— The Custom Lab Team

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Rated 5 out of 5 stars

Great socks, and an even better team behind them!

It was an absolute pleasure working with Jonathan throughout the entire design and ordering process. From the initial concepts to the fine-tuned adjustments tailored to our vision, Custom Labs made the experience smooth and seamless. The quick turnaround time was the icing on the cake! Who doesn't love custom socks!

August 20, 2026
Unprompted review
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Reply from Custom Lab

Aaron, thank you for the kind review! We love helping bring a vision to life, and we're so glad the process felt smooth from start to finish. We'll be sure to pass your kind words along to Jonathan. And we agree, who doesn't love custom socks! We'd love to work with you again on your next design. Thanks for choosing Custom Lab!

— The Custom Lab Team

Rated 5 out of 5 stars

Customer Service

Jonathan and his team were outstanding to work with. They custom-designed our socks and packaging, providing valuable expertise and guidance throughout the entire process. Their communication was excellent, with prompt responses to emails and quick attention to any questions or concerns we had.

To ensure we received our order on time, we placed it several months before our campaign launch. The entire process was seamless, and our shipment arrived exactly as expected well ahead of our campaign. The quality of both the products and the service exceeded our expectations, and we couldn't be happier with the experience.

September 11, 2026
Unprompted review
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Reply from Custom Lab

Kathy, thank you for the review! We'll be sure to pass your kind words along to Jonathan and the team. We're thrilled to hear you had an excellent experience and hope to work with you again. Thank you for choosing Custom Lab.

— The Custom Lab Team

Rated 5 out of 5 stars

Excellent service and quick turn…

Excellent service and quick turn around! From the custom design to efficient production, this is a great, affordable way to provide your group, club or event with personalized swag that is not only memorable but also useful and high quality.

September 11, 2026
Unprompted review
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Reply from Custom Lab

Liz, thank you for the review! We love hearing that everything from the custom design through production was quick and smooth, and that the swag turned out memorable, useful and high quality (that's the goal!). We'd love to help with your next round whenever you're ready. Thank you for choosing Custom Lab.

— The Custom Lab Team

Rated 5 out of 5 stars

An incredible partnership for our race

Outway has helped us create custom performance socks for our annual 10K, and they have been an absolute highlight of our race packages! The socks are high-quality, beautifully designed and something our participants genuinely look forward to receiving each year. We're incredibly grateful for Outway's support and couldn't be happier to have them as a valued partner in our event.

September 1, 2026
Unprompted review
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Reply from Custom Lab

Megan, thank you for the review! Knowing the socks have become something your participants look forward to every year is exactly what we hope for, and we're grateful for the partnership. Here's to many more race packages together! Thank you for choosing Custom Lab.

— The Custom Lab Team

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Rated 5 out of 5 stars

The Quality is just wow!

Have a super customer service. The quality of the socks is there… as usual. I highly recommand the custom Lab.
Thank you

August 17, 2026
Unprompted review
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Reply from Custom Lab

Nathalie, thank you! We're so glad to hear you had a great experience. We appreciate your support and hope to work with you again. Thank you for choosing Custom Lab.

— The Custom Lab Team

Rated 5 out of 5 stars

Fantastic Socks!

The experience with CustomLab was absolutely fantastic. They were super responsive, answering all of my questions in a very quick manner. They really delivered on the design and made some fantastic socks that were a huge hit at our event.

We would definitely recommend CustomLab to anyone looking to create custom socks. We couldn't be happier and will definitely be using them again in the future for additional swag.

I would really like to thank Jonathan specifically for all of his support and quick turnaround.

August 17, 2026
Unprompted review
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Reply from Custom Lab

Matt, thank you for your kind words! We're glad you had a smooth ordering experience and that the socks were a hit at your event. We'll be sure to pass your thanks along to Jonathan. We'd love to help with your next round of swag whenever you're ready. Thank you for choosing Custom Lab!

— The Custom Lab Team

Rated 5 out of 5 stars

Fabulous, fun socks that people love. And it's a Canadian company!

Their customer service is the best. Design service is amazing and the whole process not only a pleasure but fast and very clear. And the product? Our racers LOVE the socks. I see them on people just about daily. People wear them over and over again.

I have to say, as well, that I love giving them our business because it's a Canadian company. It's one of the reasons we tried our first order with them several orders ago.

For all of these reasons we'll stick with them every time we need fabulous, fun socks that people love.

We love you guys! We'll be back.

August 3, 2026
Unprompted review
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Reply from Custom Lab

Kris, thank you! It means a lot to hear that the design process and customer service made things easy, and we love knowing your racers are wearing their socks again and again (that's the goal!). We're a proudly Canadian company, so thank you for choosing to support us order after order. We can't wait to work with you again!

— The Custom Lab Team

Rated 5 out of 5 stars

The entire experience was top notch…

The entire experience was top notch from start to finish. Communication with the team was excellent throughout the design process, payment, shipping, and right through to delivery. Everything was clear, easy, and handled professionally. We’re extremely happy with our custom socks and will absolutely be back for more soon!

August 26, 2026
Unprompted review
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Reply from Custom Lab

Jenna, thank you for your kind words! We love to hear that the design process, shipping, and delivery all went smoothly for you, and we're thrilled you're happy with your custom socks. We can't wait to work with you again in the future. Thank you for choosing Custom Lab!

— The Custom Lab Team

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Rated 5 out of 5 stars

Great service

Great service, fast turnaround and great product. Very happy with the results

August 8, 2026
Unprompted review
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Reply from Custom Lab

We're so glad to hear you had a great experience! We appreciate your support and hope to work with you again. Thank you for choosing Custom Lab.

— The Custom Lab Team

Rated 5 out of 5 stars

5-Star All Day Long

Friendly, straightforward, and easy to deal with along with fair pricing. Five stars all day long.

August 21, 2026
Unprompted review
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Reply from Custom Lab

Miles, thank you! We love to hear this and hope to work with you again in the future. Thank you for choosing Custom Lab.

— The Custom Lab Team

Rated 5 out of 5 stars

It was easy to deal with Jonathon

It was easy to deal with Jonathon, he made it super flawless, i would recommend them to anyone.

July 31, 2026
Unprompted review
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Reply from Custom Lab

Thank you for your kind words! We love to hear this and hope to work with you again in the future. Thank you for choosing Custom Lab.

— The Custom Lab Team

Rated 5 out of 5 stars

Customer Service DOES Still Exist

I came at the team from Custom Lab from all angles at once. Constantly revising my ask, looking for new ideas on the fly, being the kind of client I NEVER called a pain in the ... They always had the answer. Several of their staff I was working with took holidays during our project. They never missed a beat. Totally seamless service. I would recommend them to anyone. Plus the socks? Pure art!

July 1, 2026
Unprompted review
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Reply from Custom Lab

Scott, thank you! We’re thrilled to hear that Jonathan and the team were able to keep things seamless, flexible, and on track throughout the entire process. We know projects can evolve along the way, so we’re always happy to find solutions and bring new ideas to life.

We appreciate your support and recommendation, and we hope to work with you again soon.

— The Custom Lab Team

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Rated 5 out of 5 stars

Jonathan and his really responsive team

I worked with Jonathan and his really fast and responsive team to get exactly the sock I wanted, even though it was not the initial design I had thought of. IT WAS BETTER!

July 8, 2026
Unprompted review
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Reply from Custom Lab

Amy, thank you! We’re thrilled Jonathan and the team could help bring your vision to life and make it even better than you originally imagined. We really appreciate your support and hope to work with you again. Thanks for choosing Custom Lab!

— The Custom Lab Team

Rated 5 out of 5 stars

Custom labs was great to work with

Custom labs was great to work with. They were quick, creative, and friendly. Their product is excellent!

July 20, 2026
Unprompted review
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Reply from Custom Lab

Elizabeth, thank you! We’re glad to hear you were happy with the service. We appreciate your support and hope to work with you again. Thanks for choosing Custom Lab!

— The Custom Lab Team

Rated 5 out of 5 stars

Top notch service from beginning to…

Top notch service from beginning to end!
Very pleased with everything!

July 1, 2026
Unprompted review
Custom Lab logo

Reply from Custom Lab

Chris, thank you! We’re glad to hear you were happy with the service from start to finish. We appreciate your support and hope to work with you again. Thanks for choosing Custom Lab!

— The Custom Lab Team

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