Arrived in expected timescale
Arrived in expected timescale, as probably coming from China.
Delivery good, product looks good (not inflated yet) and price reasonable considering distance travelled.
November 6, 2026
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Company details
Written by the company
Welcome to CYSUM, your expert for innovative e-mobility. As part of our international brand family—which includes our specialized French market store (cysum.fr) and our German hub (cysum.de)—our global headquarters at cysum.com is dedicated to delivering premium e-bikes to riders worldwide.
Contact info
OFFICE NO.6 ON 12 FLOOR WEALTH COMMERICIAL CENTRE,, 0000, HongKong, Hong Kong
- +86 15901138693
- customer@cysum.com
- www.cysum.com
4.2
Great
12 reviews
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Reply from Cysum
Dear Customer,
Thank you so much for your wonderful review and high recommendation!
We are thrilled to hear that you had a smooth ordering process and a great delivery experience. Knowing that you are happy with our service means everything to us.
Wish you many great rides ahead, and we look forward to serving you again in the future!
Best regards,
CYSUM Support Team
Ordered parts were working perfectly…
Ordered parts were working perfectly even the upgrade. Delivery time was fine from China to europe. The tracing app could be better or should be free for use.
October 21, 2026
Reply from Cysum
Dear Customer,
Thank you so much for taking the time to leave such a detailed review! We are delighted to hear that the ordered parts and upgrades are working perfectly for your bike, and that the delivery time met your expectations.
We also really appreciate your feedback regarding the tracking app—we will share this with our logistics partners to help improve the tracking experience for our future customers.
Wish you many safe and happy rides ahead!
Best regards,
Reply from Cysum
Dear Steve,
Thank you so much for your positive feedback! We are thrilled to hear that the new display panel worked perfectly and resolved the issue.
Your satisfaction means a lot to us. If you ever need any further assistance or have questions in the future, please feel free to reach out to us anytime.
Wish you many happy and safe rides!
Best regards,
CYSUM Support Team
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