Dailux Reviews 

Overall, I would rate my experience with the company a 6 out of 10, so sufficient but not "wow."
Their products are of good quality and they offer a wide range of textiles and colours. Furthermore, they come to your home with samples and take measurements. The professional named Sofie who came home was helpful and kind.
The downside is that I experienced a poor customer service: I could not reach them on the phone, as they barely answered. Via email, they were also not very responsive.
All in all, I would recommend them for their quality, and advise them to work on their customer service.

I don't understand how this company has such high rating on trustpilot. They are absolute amateurs, not professional at all.

They started installing my curtains on July 14, 2026. Here's everything that went wrong:

- I have specifically told them to be careful with my wooden floor, and provided floor coverings for all places they needed to use staircases. They then proceeded to place their tool kit on the floor in the middle of the living room. I saw the floor was being scratched and told them it was not an appropriate place the toolkit, and that they should place it OUTSIDE. They then proceeded to place it at the entrance, BUT INSIDE and, before I could realize, there was a MAJOR SCRATCH on my wooden floor RIGHT AT THE ENTRANCE. They promised they would fix it, but I've been chasing them since and nothing happenes. They keep saying they will send someone AGAIN to LOOK as if the other times they looked weren't enough.

- I have LED curtain lights, and I specifically asked them not to cover the lights. They installed the rails the way they wanted (not the way I asked) and promised it would not cover the lights, and if it did, they would come and fix it.

- They did not send the curtains on the same day as the rails were installed, so we could not see the result and I had to wait until the other person came with the curtains to prove to them it was covering the lights. They never fixed that

- The fabric recommended by the company has nothing to do with what we discussed. I asked for a light beige that would match my (expensive) couch, and they delivered a fabric that looks yellow and cheap.

- I then asked them to manufactur a new one, even if I had to pay for it (just imagine how desperate I am with the result), and they kept trying to push curtains that were already made for another client, ignoring the facts that I need curtains for 2 different rooms. I have even changed my mind about letting them fix this part and have chosen to pay full price somewhere else because their service is just a disgrace.

- The living room curtains don't have enough fabric and don't fully close.

- The master bedroom curtains are the only ones that I use every day, and the hooks broke within 2 days.

- The bedroom curtains are too long and need to be adjusted. This is supposed to be the simplest job ever, but they weren't able to do even this part.

It's now November 4th, 2026 and I'm still chjasing them for this shitshow to get sorted.

Very good service and on-time delivery! I am very happy with my new curtains, really good quality. I would highly recommend. Thanks very much Dailux team!

I got my curtains made from Dailux. She came for a free of charge measurement session with all the material samples and even helped us to do the material selection. It was very reasonably priced for curtains in Netherlands, and even sent a team for the installation which was done very efficiently. Very satisfied with the service and definitely would recommend

Dialux has to be my best client in the Netherlands yet! So professional! Quality of curtains- Amazing! The speed, reliance, customer service- Absolitely beautiful!! I can’t recommend them enough! Thank you guys for making my home beautiful!