Shock horror after my review a day ago, i get same AI generated reply in my inbox today. If you refund me on 30th August, how does my bank FK up repayment 21 days later. So my bank have now acclerate... See more
Company replied
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See what reviewers are saying
I like the fit coach app, I use it almost daily. (Hence the 5 rating). I do have some suggestions for the developer. 1. Don’t lock us in to plans made up by the company. I am on the weight loss... See more
Huge difference maker for me. I started three years ago with the FitCoach as I was having shoulder issues and knew I needed to stretch. Little did I know that the stretching routine daily would help m... See more
Warning! This is a terrible app. Beware about signing up for the 1 month trial! Even if you decline their offers to extend the membership they will charge you the following month full price. When... See more
Company replied
Company details
Written by the company
FitCoach was created to make fitness accessible and effective for everyone. Our app offers a wide range of home-based workouts and stretching plans designed to fit your personal goals and lifestyle. Whether you're looking to tone your body, improve strength, or increase energy, FitCoach provides personalized workout plans that deliver visible results in as little as 7–30 minutes per session. We believe fitness should be simple, enjoyable, and achievable, empowering users to take control of their health from the comfort of their own homes.
Contact info
Karaiskaki 13, 3032, Limassol, Cyprus
- https://contact-us.welltech.com/fitcoach.html?source=trustpilot
- fit-coach.io
3.2
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I subscribe and then cancelled and got…
I subscribe and then cancelled and got a refund, great.
But then they tried to take £24.99 but fortunately I'd block any further transactions, how devious and fraudulent
April 9, 2025
Unprompted review
Reply from FitCoach
Hi, Tina,
I'm really sorry you've been having trouble with payments. We take this situation seriously and understand how frustrating unexpected charges can be.
So I can get this fixed, please send me an email on eva.support@fit-coach.io with the subject line "TP review", and I will look into it for you.
– Eva, FitCoach
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I've been trying to unsubscribe now for…
I've been trying to unsubscribe now for 4 months there is absolutely no customer support. Please refund me and get me off of this app. I see your at least responsive on this so please stop taking my money. Not cool. Thanks, Jason. Ps this is fraud
April 25, 2025
Unprompted review
Reply from FitCoach
Hi Jason!
We genuinely appreciate you taking the time to share your feedback with us – it helps us improve and grow. We're sorry to hear you've had a tough time cancelling your subscription, and I'd like to help get this sorted as soon as possible.
I'll send you an email from support@fitcoach.fit, so we can help you further. Please keep an eye on your inbox, and check your spam folder to make sure it doesn't get missed. Thanks for your patience.
– Eva, FitCoach
I love the variety
I love the variety and the changes to each workout.
Well laid out and instructed.
It's a shame that the monthly cost of almost $40 is so much after you get hooked in for $15.
April 15, 2025
Unprompted review
Reply from FitCoach
Hi,
I’m so glad to hear you're enjoying the variety and structure of the workouts—that means a lot!
I completely understand your concern about the price increase after the initial offer. The 15 USD is a discounted trial, and after that, the standard monthly rate applies unless you cancel before the renewal. We definitely don’t want anyone to feel misled, so I appreciate you sharing your experience.
If you'd like help reviewing your subscription or finding a better plan that suits your needs, just drop me a line at eva.support@fit-coach.io with the subject line "TP review"—I’d be happy to help!
– Eva, FitCoach
These people have been ripping me off…
These people have been ripping me off for over a year! I cancelled the subscription in 2022 and never received a receipt after that and then suddenly I noticed a charge from them this past week and see that they have been getting money from me for over a year. They have not responded and I am now challenging PayPal and my credit card for a refund and to get my money back for at least a year. What a scam! Shame on you for stealing from people who have cancelled your service!@
April 12, 2025
Unprompted review
Reply from FitCoach
Hi Shalla,
I completely understand your frustration, and I’m truly sorry to hear about this experience—it’s absolutely not the way things should go.
It sounds like there may have been a subscription renewal processed, which doesn’t show up in app store subscriptions. We definitely don’t want you to feel taken advantage of, and we’d like to get to the bottom of this for you.
Please reach out to me directly at eva.support@fit-coach.io with the subject line "TP review" with the email you used for the subscription, and I’ll personally investigate and do my best to help you resolve this quickly and fairly.
– Eva, FitCoach
I recommend the app
I recommend the app. I use it regularly, it is easy to use and very adaptable to personal training needs. The training plan can be easily modified, depending on personal needs. I appreciate that I can cancel the subscription at any time, if I want, everything is transparent and professional
April 12, 2025
Unprompted review
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Same like everyone else
Same like everyone else , purchased and then automatically subscribed me. When i contacted them i got nothing from no one.
All the good reviews i think are written by then. Its nothing but a scam
March 10, 2025
Unprompted review
Reply from FitCoach
Hello!
I’m really sorry for the confusion with your plan’s auto-renewal and payment – I understand how frustrating this can be.
Our subscriptions renew automatically by default to make it easier for our users, so they don’t have to manually update their plans each time. But I see that there was some misunderstanding here.
To help you resolve this as quickly as possible, please contact me directly at eva.support@fit-coach.io with the subject line "TP review". Once I receive your email, I’ll verify your subscription details and look into your issue. I’ll work to fix it and make sure everything is sorted out for you.
Thank you for bringing this to our attention, and I'm here to help!
– Eva, FitCoach
Just love the app!
Just love the app. It keeps me accountable to be sure and make time everyday (I set it for Monday thru Friday) to stay active and mobile. It's simple to follow. Can't say enough good about it.
April 9, 2025
Unprompted review
Reply from FitCoach
Hi, Jonny!
Thank you so much for your feedback – it means a lot.
I'm thrilled to hear that you’re having a great experience with the app. If you have any questions or need further assistance, please don’t hesitate to reach out. I'm here to support you – you've got this!
– Eva, FitCoach
Cancelled and need a refund but cannot…
Cancelled and need a refund but cannot get in touch with anyone! The chat always says tomorrow and there has been no answer to my emails!
April 7, 2025
Unprompted review
Reply from FitCoach
Hello, Brandy!
I'm disappointed that you've had a negative experience with us, and I want to make things right.
Please reach out to me at eva.support@fit-coach.io with the subject line "TP review," and I'll do my best to come to a resolution.
Thanks for your understanding and patience.
– Eva, FitCoach
Well coordinated workouts
Well coordinated workouts. A couple exercises the narration is incorrect. The sitting trunk rotation, first part of exercise, tells you to rotate the upper body in the wrong direction.
April 1, 2025
Unprompted review
Reply from FitCoach
Hi Mike!
Thank you so much for your feedback – it means a lot.
I'm thrilled to hear that you’re having a great experience with the app. If you have any questions or need further assistance, please don’t hesitate to reach out. I'm here to support you – you've got this!
– Eva, FitCoach
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I cancelled the app using their support…
I cancelled the app using their support email address - however they continue to rage £49.99 per month from my account. Nothing I do seems to prevent them from continuing to take money
March 18, 2025
Unprompted review
Reply from FitCoach
Hi, Ian,
I'm really sorry you've been having trouble with cancellation and payments. We take this situation seriously, and understand how frustrating unexpected charges can be.
Please send me an email on eva.support@fit-coach.io with the subject line "TP review", and I will look into it for you.
– Eva, FitCoach
I love this app
I love this app. Every work out session has effective, tailored and easy to follow exercises. I can change up to meet my preferences and skill level easily and it has some of the best exercises.
March 16, 2025
Unprompted review
Reply from FitCoach
Hello, Jennifer! Thank you for your kind words! I'm really glad that you're enjoying our app. If you have any questions along the way, please feel free to contact me. Let's do this! – Eva, FitCoach
Really unhappy
Really unhappy. Same exercise always, can set it up for the weights that I was doing it because "not available or accurate" very confusing and doesn't worth the money spent on it. A lot needs to improve for me to use this app again.
February 26, 2025
Unprompted review
Reply from FitCoach
Hi, Alba!
Thanks for sharing your feedback.
To adjust your plan just tap the 'Settings' icon located in the top right corner of your screen, then select 'Customize training plan.' From there, tap on any activity within the list to change its difficulty. If you need more help, feel free to reach out to me eva.support@fit-coach.io with the subject line "TP review".
Best Regards,
FitCoach Team
The tailored work outs are great for…
The tailored work outs are great for me. As an older guy with plenty of issues like ankles, knees and back i can choose the workouts that suit what i can do. And i try everything!
Ive been on and off for some time now and just started up again.
March 2, 2025
Unprompted review
Reply from FitCoach
Hi, Nyle!
Thank you so much for your feedback – it means a lot.
I'm thrilled to hear that you’re having a great experience with the app. If you have any questions or need further assistance, please don’t hesitate to reach out. I'm here to support you – you've got this!
– Eva, FitCoach
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I have unsubscribed a few months back…
I have unsubscribed a few months back somehow they have charged me still £16.99 without my consent yesterday
Not happy 😡
February 28, 2025
Unprompted review
Reply from FitCoach
Hi, Meri,
Thank you for leaving a review.
I’ve looked into the details you provided via email, and it seems that the charge you're referring to doesn't appear to be related to our company.
If you need any help with FitCoach, please contact us.
– FitCoach Team
It is not possible to cancel the…
It is not possible to cancel the subscription on Google play store.
February 28, 2025
Unprompted review
Reply from FitCoach
Hi, Angelo!
I’m really sorry to hear about your experience. We've reached out to you via email from eva.support@fit-coach.io to address your concerns.
Please check your inbox (and spam folder) for our response, so we can get things sorted for you as quickly as possible.
If you haven’t received our email or need further assistance, please let me know.
Thank you for your patience and understanding.
– Eva, FitCoach
Devious and sly company. Bill without you knowing you’ve subscribed!
I purchased a one off plan for a month and it has today without alerting me, billed me £16.99????? Devious and upon reading other reviews I can see why people are calling them out for their fraudulent ways.
No alerts. Not even when I purchased the original plan was I made aware that I had subscribed to their plan???
February 28, 2025
Unprompted review
Reply from FitCoach
Hi,
I'm really sorry you've been having trouble with payments. We take this situation seriously, and understand how frustrating unexpected charges can be.
Please send me an email on eva.support@fit-coach.io with the subject line "TP review", and I will look into it for you.
– Eva, FitCoach
How can I cancel my subscription?
February 21, 2025
Unprompted review
Reply from FitCoach
Hello!
Thank you for sharing your feedback with us!
I'd be happy to guide you through the cancellation steps – drop me an email at eva.support@fit-coach.io with the subject line "TP review," and I'll get this sorted for you.
– Eva, FitCoach
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Ease of use.
Designed for efficient workouts, whether brief or extended.
February 11, 2025
Unprompted review
Reply from FitCoach
Hello, Richard!
Thank you for your kind words!
I'm really glad that you're enjoying our app. If you have any questions along the way, please feel free to contact me. Let's do this!
– Eva, FitCoach
I like the way it goes about the…
I like the way it goes about the rustiness and keeps changing day by day.
February 4, 2025
Unprompted review
Reply from FitCoach
Hello, Adrian!
Thank you for your kind words!
We're really glad that you're enjoying our app. If you have any questions along the way, please feel free to contact me. Let's do this!
– Eva, FitCoach
Devious Practise
Like other reviewers I didn't realise that a subscription was being setup until £99 was taken from my account, there is no notice from fitcoach about this renewal.
I never used the programme as I couldn't get it to work on a TV (fitcoach had that it could eork on TV's phone screen is too small to use it IMO)
I wrote to fitcoach to say that I hadn't used the programme and that there was no notice of the amount coming out of my account and could they refund the money taken without notice, as yet they havent replied.
it's bad enough they dont get in touch if you are not using the programme ( they certainly got in touch many times when I looked at the plan but hadn't taken it up) but the biggest thing for me is not reminding about the upcoming subscription any company that does not remind folk of a upcoming subscription are being devious. It's obviously not a con and I have to take responsibility for not noticing it was a yearly subscription, but I feel like i've been hoodwinked
January 13, 2025
Unprompted review
Reply from FitCoach
Hi, Douglas!
Thank you for taking the time to share your feedback with us.
We're sorry to hear there was a misunderstanding with our payment terms and your plan's auto-renewal. We take all your feedback on board, and we'd like to make things right.
We'll be sending you an email so that we can investigate the issue further – please keep an eye on your inbox.
– FitCoach Team
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