Dan & Phil Shop Reviews 

388
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful quality of the merchandise, noting that the items match the website descriptions and arrive very quickly. Many people love collecting the adorable photo cards and wearing the comfortable, well-designed apparel that feels great to use. However, some customers also noted challenges when trying to reach out for support regarding their purchases and deliveries. A few reviewers experienced frustrating delays or received no response at all when dealing with damaged items or missing orders. Some shoppers also mentioned difficulties with getting timely assistance or getting replies to their emails.

What people talk about most

Quality

Reviewers highlight positive aspects of quality, expressing delight with the comfortable designs, high... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times,... See more

Order

People report positive experiences with order processes, frequently highlighting fast delivery, excellent... See more

Customer service

Consumers find customer service to be ambiguous, as many reviewers report being ghosted or receiving no... See more

Reviews shaping this summary

Rated 4 out of 5 stars

as much as I love dan, getting an ALL dan card pack was a smidge disappointing ngl. I suppose that is the gamble of a random card pack, but I miss my boy phil🥲 lol. otherwise rly fun and cute photo c... See more

Company replied

Rated 5 out of 5 stars

All of the products I receive from the Danandphil shop are always so high quality!! I am always happy to support Dan and Phil, and it makes me even more happy that they are willing to put the time, en... See more

Company replied

Rated 5 out of 5 stars

I have ordered tons of items over the years and have always received great service. I had to change my address on an order once and was assisted by the lovely customer service team in a timely manner.... See more

Company replied

Rated 5 out of 5 stars

absolutely adore the photo cards they literally are the cutest & most fun cards in my collection 🥹 please please pleaseee restock more to the US shop sometime i will 100% get more packs !! ty guys so... See more

Company replied


Company details

  1. Printed Clothing Store
  2. also in
  3. Clothing Store

Information provided by various external sources

Official merchandise shop for Dan & Phil. Head here for swagtastic gear from AmazingPhil and danisnotonfire.


Contact info

4.2

Great

TrustScore 4 out of 5

388 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(388)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I feel sooo snazzy wearing it

First of all, the hoodie I purchased was sent out the same day! The worldwide shipping was insanely fast, I received my package in just a week (I am from Kazakhstan). It was also really well packed. The hoodie's quality is SO goooood. I honestly didn’t expect it to be THIS good! It’s super warm, incredibly soft, and the print quality is really nice too. And the color??? BOMB. I feel sooo snazzy wearing it. I really really love it! ✨

September 22, 2026
Unprompted review
Dan & Phil Shop logo

Reply from Dan & Phil Shop

Ahh so happy all went well with your order. Thanks so much for your kind review!

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Rated 5 out of 5 stars

Love the design

Love the design, colors and the quality. The only thing I would change is to offer bigger sizes.

May 5, 2026
Unprompted review
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Reply from Dan & Phil Shop

Thank you for your feedback; we'll certainly look into this!

Rated 5 out of 5 stars

Very Helpful Customer Service

I has to contact Dan and Phil shop about my Patreon Membership Card and they were very helpful! They were able to send me a replacement out and although it took a while for the letter to come in with the card I found the experience to be very good and would do business with the shop again!

August 1, 2026
Unprompted review
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Reply from Dan & Phil Shop

Thank you for your kind review - we really appreciate it!

Rated 5 out of 5 stars

UPDATED! Photocards never got delivered, customer service ghosted me

I ordered 2 packs of photocards in July. They said they were delivered July 15th but I never received them. I reached out to the merch store customer service and submitted a missing mail request, both of which have now ghosted me. I recently emailed the customer service line asking for a refund because at this point I don’t think I will receive them and never got a response :( I’m super disappointed because all of my other merch orders have been fulfilled with no issues.

UPDATE: they reached out to me and sent me new cards super quick, no issues :)

July 14, 2026
Unprompted review
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Reply from Dan & Phil Shop

So sorry to hear this! Please reach out to customer.services@danandphilshop.com and we'll get this sorted for you.

Rated 5 out of 5 stars

Shipping was quick

Shipping was quick, and the HL hoodie is so comfortable. I love it.

August 6, 2026
Unprompted review
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Reply from Dan & Phil Shop

Ahh glad to hear it - thanks for letting us know!

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Rated 5 out of 5 stars

yas!

super fast, easy to buy things internationally which i feel like no one else does, and the merch is somehow better in person than in the photos 😏

August 8, 2026
Unprompted review
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Reply from Dan & Phil Shop

Thanks so much for your kind review!

Rated 5 out of 5 stars

Arrived quickly & great quality

My order arrived quickly and exactly as i expected. Love the quality of the photo cards. I adore being able to support my favs Dan and Phil !!

July 22, 2026
Unprompted review
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Reply from Dan & Phil Shop

Really appreciate your kind review! Thank you!

Rated 5 out of 5 stars

Dan and Phil our gay lords

shipped so fast plus it was definitely worth the price or maybe I'm just gay

July 18, 2026
Unprompted review
Dan & Phil Shop logo

Reply from Dan & Phil Shop

Thank you for your review! Happy to hear your merch landed with you in a speedy fashion :)

Rated 5 out of 5 stars

Really kicked a pu$$y up the wall…

My shopping experience was really easy and the delivery was quick. I was also sent emails that kept me up to date on my packages status. Overall, it was a pleasant experience.

June 21, 2026
Unprompted review
Dan & Phil Shop logo

Reply from Dan & Phil Shop

Ahh glad to hear it! Thank you for your review :)

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Rated 5 out of 5 stars

Amazing merch!

The delivery was so much faster than I expected! My package came in about a week, even though I live in the US. And of course, the merch was amazing (⁠◍⁠•⁠ᴗ⁠•⁠◍⁠)

July 17, 2026
Unprompted review
Dan & Phil Shop logo

Reply from Dan & Phil Shop

That's great to hear! So glad your merch arrived safe and sound :)

Rated 5 out of 5 stars

OBSESSED

I absolutely love my hoodie! Really comfy I love the design and colours. Thank you dan and phil you done an amazing job! Will definetly be buying more merch.

July 17, 2026
Unprompted review
Dan & Phil Shop logo

Reply from Dan & Phil Shop

Thank you for your super kind review!

Rated 5 out of 5 stars

I love my cards

I love my cards! They were very well made! I’m a little disappointed that I ordered 30 packs across the sale and I only got two rares

July 15, 2026
Unprompted review
Dan & Phil Shop logo

Reply from Dan & Phil Shop

Thank you for the 5 stars! Happy to hear you like the cards :)

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Rated 5 out of 5 stars

Hard Launch Tshirt

I ordered a shirt for the upcoming tour and am very very pleased with the quality as I always have been when ordering Dan and Phil merch. The shipping was very fast and I have absolutely no complaints! :)

July 10, 2026
Unprompted review
Dan & Phil Shop logo

Reply from Dan & Phil Shop

So happy you like it! Thank you for your kind review :)

Rated 5 out of 5 stars

100%

Great quality, good communication about timeline, excited for future merch drops to come!

June 16, 2026
Unprompted review
Dan & Phil Shop logo

Reply from Dan & Phil Shop

Thanks for your kind words - we're excited for the future drops too!

Rated 5 out of 5 stars

Love it

Everything came so beautifully packaged and completely piss free!! Love it all so much

July 1, 2026
Unprompted review
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Reply from Dan & Phil Shop

So happy all went well! Appreciate your review <3

Rated 5 out of 5 stars

Great Communication!

great communication, i was aware of delays, and it was very easy to change my old default address to a new one even After ordering! Loving my new merch <33

June 29, 2026
Unprompted review
Dan & Phil Shop logo

Reply from Dan & Phil Shop

Glad to hear that all went well - thanks so much for your review :)

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Rated 5 out of 5 stars

Great merch as always

Great merch as always. Fantastic quality, easy to order, reasonably priced, easy shipping, satisfactory delivery, and good communication throughout. I will always recommend.

June 29, 2026
Unprompted review
Dan & Phil Shop logo

Reply from Dan & Phil Shop

Thanks so much! Really appreciate your thoughts and that's so kind that you'd recommend us to others :)

Rated 5 out of 5 stars

Shipped fast

Shipped fast, packaged wonderfully so no damage even to the box. I love everything I got and would happily purchase from again!

July 1, 2026
Unprompted review
Dan & Phil Shop logo

Reply from Dan & Phil Shop

Ahh that's great - thanks so much for your kind words!

Rated 5 out of 5 stars

High quality, phamtastic experience

The box the Pham merch came in was so nice! It felt like a PR box. Everything is such high quality! Definitely an easy checkout process. Will be giving Dip and Pip more of my money in the future!

June 30, 2026
Unprompted review
Dan & Phil Shop logo

Reply from Dan & Phil Shop

That's wonderful to hear! Thanks so much <3

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