Another great experience with Daniel Field and the exceptionally helpful Charlotte. Slightly lighter shade this time and really pleased with the outcome. My hair is instantly softer and shinier althou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found Daniel Field during covid and haven’t looked back since. I had previously been using off the shelf products but Daniel Field products leave my hair less over-processed and after a few months,... See more
Company replied
Outstanding and consistent customer service! Amazing chemical free products. Fully supportive advice & guidance. Prompt email response & delivery. I've never dealt with a company that cares so deeply... See more
Company replied
Bought hair dye kit, shampoo and conditioner. Came packaged well and products are excellent. My only gripe was the 48hr delivery expected and paid for was not met by Evri, it was 4 days wait BUT Danie... See more
Company replied
Company details
Written by the company
Daniel Field is a scientist, a hairdresser and a hair and skin expert with a global reach. Daniel personally provides free consultations by video call throughout the week. Daniel is the original pioneer of organic hair and skin care and the founder of The Organic and Mineral Salon Alliance. He has been formulating unique groundbreaking products for 45 years under his strict high performance philosophy, vegan, cruelty free, sustainable, safe and as natural as possible.
Contact info
Unit 1 Hollies Way , EN6 5BH, Potters Bar , United Kingdom
- 07714028184
- Enquiries@danielfield.com
- www.danielfield.com
4.8
Excellent
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
EXCELLENT HAIR COLOUR AND GREAT SERVICE
Excellent hair colour and very good communication and delivery
October 19, 2026
Excellent products and Charlotte is…
Excellent products and Charlotte is brilliant and very patient explaining the different colours I’ve been using Daniel Field since 2015 I’d never go back to using other colours. My hairdresser is very i pressed with the quality
October 19, 2026
Brilliant customer service
October 12, 2026
Excellent customer service
Customer service is very, very good! Ive struggled to get the colour how id like it but was given advice and have now got it right.
October 9, 2026
Fantastic service from Daniel and…
Fantastic service from Daniel and Charlotte.
Daniel has sorted my hair and scalp out. My curls have returned and the colour so gentle but effective
Charlotte’s online service is highly efficient, friendly and brilliant customer service
October 16, 2026
Great customer care
Great customer care - replied to my email almost immediately with good advice. Brilliant product and just what I was looking for without any nasty chemicals.
October 14, 2026
Satisfied customer
This is a lovely company, so helpful and the product is the best I have ever found. What’s more, they dispatch orders very promptly. I would thoroughly recommend Daniel Field‘s products to anyone looking for excellent service.
October 12, 2026
I have used Daniel Field for over three decades
I have used Daniel Field for over three decades and the reason I have remained as a customer for so long is the excellent service I have always received, the expert standard of industry knowledge and innovation, and of course, the excellent product.
September 29, 2026
Reply from Daniel Field
Hi Denise,
Thank you for taking the time to leave us a review.
It means so much to us that you've continued to put your trust in our products and our team for over three decades.💛
Thank you again for being part of the Daniel Field journey for so long. We look forward to looking after you for many more years to come!
Warm wishes
The Daniel Field Team
These are excellent products
These are excellent products offering a wide range of colours that are safe and easy to use. Customer service is truly brilliant as D.F. has a dedicated person to assist customers. I have been using these colours for a few years and will continue to.
October 12, 2026
Reply from Daniel Field
Hi Claire,
Thank you so much for your wonderful review and for choosing Daniel Field for so many years! 💛
We’re delighted to hear that you love the variety of Water Colour shades available and find our products so easy to use.
It’s especially lovely to hear your kind words about our customer service. We believe that having someone you can turn to for personal advice and support makes all the difference, so it means a lot to know that you value this too.
Thank you again for your continued trust and loyalty. We look forward to being part of your haircare journey for many more years to come!
Warm wishes,
The Daniel Field Team
Great service and very prompt delivery…
Great service and very prompt delivery as always. Charlotte is always so lovely and helpful. Colour gives great results too . Would highly recommend !
October 5, 2026
Reply from Daniel Field
Hi Lesely,
Thank you so much for your lovely review!
We’re delighted to hear that you continue to be happy with your Water Colour results and that your orders always arrive promptly. 💛
It’s lovely to hear your kind words about Charlotte. We’ll be sure to pass them on to her – we know she’ll be so pleased to hear that her help and support are appreciated!
Thank you again for your continued trust in Daniel Field and for recommending us. It really does mean a lot to our whole team!
Warm wishes,
The Daniel Field Team
Reply from Daniel Field
Hi Katz,
We’re delighted to hear that you’re enjoying our haircare products and that they leave your hair feeling beautifully clean and looking glossy and healthy. 💛
Thank you for choosing Daniel Field and for taking the time to share your experience with us. We hope you continue to love the results!
Warm wishes,
The Daniel Field Team
Great Hair Colour
Great Hair Colour, very helpful and friendly for advice on their products.
The best company that I have ever bought from, delivery quick and well packed.
October 1, 2026
Reply from Daniel Field
Hi Anita,
Thank you for taking the time to leave us a review! 💛
We’re delighted to hear that you’re happy with our Water Colour and the friendly advice and support you’ve received from our team.
It’s also lovely to know that your orders arrive quickly and well packaged.
Thank you again for choosing Daniel Field and for your continued trust and support.
Warm wishes,
The Daniel Field Team
Charlotte is amazing
Charlotte is amazing . Answers all the questions and nothing is too much trouble for her especially when I had some hiccups when changing colour. However, she sorted it out perfectly .
October 8, 2026
Reply from Daniel Field
Hi,
Thank you so much for your wonderful review! 💛
We’re delighted to hear that Charlotte has been so helpful, especially when you experienced a few challenges with changing your colour.
Finding the right shade can sometimes take a little adjustment, so it’s lovely to know that Charlotte was able to guide you through the process and help you achieve the result you wanted.
Thank you again for your continued trust and support of Daniel Field.
Warm wishes,
The Daniel Field Team
Another great experience with Daniel…
Another great experience with Daniel Field and the exceptionally helpful Charlotte. Slightly lighter shade this time and really pleased with the outcome. My hair is instantly softer and shinier although it doesn't have that artificial gloss look that many of the chemical laden dyes gives- it just looks as though my hair is in natural, great condition, with a lovely warm freshen up colour wise. Turns my grey (10-15%) into coppery highlights you'd pay a fortune for a hairdresser to create.
October 7, 2026
Reply from Daniel Field
Hi Georgina,
Thank you for such a wonderful review! 💛
We’re delighted to hear that your slightly lighter shade has worked so beautifully and that your hair is feeling softer, shinier and in such lovely condition. It’s wonderful when Water Colour works with your natural tones to create a result you’re so happy with.
It’s also lovely to hear your kind words about Charlotte. We’ll be sure to pass them on to her – we know she’ll be delighted to hear how happy you are with your new colour!
Thank you again for your continued trust and support of Daniel Field. It really does mean a lot to us!
Warm wishes,
The Daniel Field Team
Trusted product and service
Recommended after chemotherapy 5 years ago and have never gone back to conventional hair colouring.
Currently back on chemo and still using their water based products.
Excellent service from the lovely Charlotte when ordering.
September 29, 2026
Reply from Daniel Field
Hi,
Thank you so much for taking the time to share your experience with us. 💛
It means a great deal to hear that you've continued to trust our Water Colour for the past five years, particularly throughout your chemotherapy journey.
Thank you again for your continued trust and support. Everyone at Daniel Field wishes you all the very best. 💛
Warm wishes,
The Daniel Field Team
Best products and great service
October 7, 2026
Reply from Daniel Field
Hi Bo,
Thank you for taking the time to leave us a review.
We’re delighted to hear that you’re so happy with both our products and the service you’ve received from our team. 💛
Warm wishes,
The Daniel Field Team
Reply from Daniel Field
Hi Jennie,
We’re delighted to hear that you find our Water Colour so easy to mix and apply. 💛
We always want colouring your hair at home to be a simple and enjoyable experience, so it’s wonderful to know that you’ve found it straightforward to use.
Thank you for choosing Daniel Field and for taking the time to share your feedback!
Warm wishes,
The Daniel Field Team
Excellent customer care !
Customer Service is excellent. Charlotte always goes above & beyond! If my delivery has got delayed Charlotte always sorts me out with another batch until the other one turns up.
I have an allergy to nearly all hair colour products,” Daniel Field’s Water Colour” fills the gap really well for me!
October 6, 2026
Reply from Daniel Field
Hi,
Thank you for your wonderful review! 💛
We’re delighted to hear that Water Colour has been such a good option for you, especially given your allergies to other hair colouring products.
It’s also lovely to hear your kind words about Charlotte. We know how frustrating delivery delays can be, so we're really pleased that she's been able to make sure you're never left without your Water Colour!
We’ll be sure to pass your lovely feedback on to her – we know she’ll be delighted.
Thank you again for your continued trust and support of Daniel Field.
Warm wishes,
The Daniel Field Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.