Dark-Ink.com Reviews 

Outstanding customer service! One of the items I received was not the one I had ordered. As soon as I contacted the shop, they replied immediately and even called me personally to apologize. They issued a refund, allowed me to keep the incorrect item so I wouldn’t have the inconvenience of returning it, and also sent me the correct product at no extra cost. Truly exceptional service, and the parcels arrive very quickly. Highly recommended!

We had problems with the payment and once I paid through PayPal they cancelled my order. I have tried to contact them and have not received a response.

I ordered last week 2 dildos from dark ink site, one of the dildos had a very low price, i though, hey, finder's keeper , so I ordered a normally priced dildo and the cheapo one. Only to receive today a cancelation email saying that due to me not responding to their question they are forced to cancel my order. The fact is I had never received any email from them regarding my paid order. So they unilaterally decided to end my order, and only informed me of this today without an explanation except citing that I didn't respond to some ficticious attempt of communication . My guess is that some junior employee f'ed up the price of the second item and instead of assuming the mistake they decided to punish the customer. Not only that they didnt send the cheap item but they canceled the entire order. This is major league bad practice and f'ed up customer service. This is some of my worst experience with an online shop and I would not recommend anyone buying from such a disgraceful site.

Over-promises and under-delivers. Not my first order than ran into to trouble but after some period I thought I give them another go, even though they are not cheap by any stretch of the imagination. This time an item of clothing came with a security tag attached to it (one of those bulky plastic ones), rendering the item which was supposed to be a gift as useless. No response to my email either.