Darnashop Reviews 

November 2025 I placed an order on the website. I choose the payment method THEY offer on their shop, Alma. I completed the payment, but never got any conformation of some sort from Darna. I messaged them with this, and the information from Alma, such as the order number and payment information. I even contacted Alma and they prove the payment went through, from me, to Alma, to Darna.

I contacted Darnashop multiple times, but only got a reaction the first time, saying I didn't order or paid. After I sent them multipe e-mails with prove and order numbers, they didn't even respond.

This was my second order, where as the first order went completely fine. But the second time I got scammed, because THEY offer a payment method that doesn't work for them. Hope that by placing this review they might answer and actually investigate.

- Edit 5-02-2026 -

You would think after this they would respond and look into this. After their response I contacted them again, but still no response at all. Customer service is terrible.

I recently given this company 5 star because they were always so good and fast, but after recently I have to downgrade to 1 star. Customer support is kind when everything is going good, but if something goes wrong with package, they are absolutely rude. I told customer support I suspected something was wrong. I was responded with I don't understand shipping and I am impatient. I let it be and waited longer until nothing on the status of my package changed for another 5 days. Decided to contact DPD myself and they confirmed something did go wrong with my package. Now I have contacted support again for a solution this time support has ghosted me 32 euros down the drain just like that. Don't waste your time with this company, better companies with faster shipping and faster solutions when problems arise out there

I haven’t encountered a business this unprofessional and openly hostile to its customers in the last 10 years. I placed an order yesterday and, realizing I’d made a mistake, emailed them 1–2 hours later—around 18:00, which, according to Google, is still within business hours—asking to cancel. Then I sent a message through their website. I woke up at 09:00 to an email saying “your order is being prepared.” I immediately emailed again—no reply. I messaged customer service on the site—no reply. Some time later, I get another email: “your order has shipped.” After a total of 3–4 emails and 2–3 messages, I finally get someone on the phone and tell them to cancel, and the person says it’s already on the way and there’s nothing they can do. If I want, I can return the package—but all costs would be on me (even though shipping was free when I placed the order). On top of that, with an incredibly aggressive attitude—practically shouting—the person tells me it’s my fault and that because of a mistake I supposedly made “in my living room,” they’ll have to put the items back on the shelf, and they won’t charge me for the ‘putting-them-back-on-the-shelf’ service (WTF?).

Even though it had only been around 14–15 hours, I believe they deliberately chose not to cancel and shipped it anyway, banking on the idea that I wouldn’t return it just to avoid paying shipping.

And let me tell you: this store is so unprofessional that I won’t even accept the delivery. If I accept it and then send it back, I’m scared about the possbility that they’ll claim I damaged something and take a cut, because that’s exactly the feeling their “customer service” has given me.

Their prices aren’t even competitive. If you’re going to pay these prices, go buy from a professional business. Tomorrow, if the €500 hookah vase you ordered arrives broken, they might try to bill you for everything, or if the expensive bowl shows up cracked—good luck.

People make mistakes when ordering, and every professional website has a “cancel order” button. This site clearly tries to put customers in a bind on purpose. I absolutely do not recommend shopping here online. Let’s see what other obstacles they throw at me in the return process and what other bad experiences they’ll add. My package is currently in transit, and I’ll update this review as things develop.

Stay away.

Delivery to NL in 4 days. Bought some disposable vapes, appear to be good quality. Flavor is good. Only note is that there is a best before date on the package that's almost 11 months in the past. It doesn't appear to have gone down in quality, though.

Wish I read the reviews before ordering. They send me a vape that tasted very burnt from the beginning. When I asked them about it, they kept accusing me of “just not liking the taste” and me “not being used to the nicotine”. Half of the vapes I opened after that have the exact same burnt taste only a faulty / out of date product will give you. Do not spend your money here, you will get burnt tasting vapes and a gaslighting customer service.

I don't understand why this shop gets so many negative reviews I ordered 2 Al Fakher vapes to the Netherlands and everything went smoothly - took about 6 days to arrive. Definately will order here again! Thank you kind people of Darna! <3

Ordered 6 units, all 6 of them were past their best before date for at least 6 months.

When contacting customer support, they fed me a bs story that those dates are only for manufacturer/distributor communications and that the products are good.

I tried 2 of them, they were completely tasteless.

When confronted, they told me 'its a 4 euro product' and that they stand behind their policy.

Absolute dogwater company/policy.

0/10 never again

Placed a second order because the first was complete and clear. The information about your order and shipping (chronopost) is very clear and you will be well informed by email.

I'm trying to cotact you on your phone number because someone used my card for purchase something on your shop but is impossible to reach you thru phone or even email. This is not a real good customer service.